Sales & proposal integrity
Sales Integrity7.5/10
Reviewers most often describe the sales and proposal process as clear, helpful, and tailored to the home. A small number of complaints mention incentive timing and concerns about roof evaluation or proposal expectations, but those issues are uncommon in this set.Solar.com's composite of published customer feedback, not a customer quote
Clear, tailored proposals. Reviewers frequently say the quoting process was straightforward and informed by an on-site evaluation. Several describe feeling that the team explained options well and set expectations clearly. Representative review excerpt: "Peter Stern came to our house to do a quick site check in order to properly quote us."
Honesty and follow-through. Many customers describe the experience as honest from start to finish and say the proposal matched what was delivered. Some also note repeat business, which suggests confidence in the planning process. Representative review excerpt: "I appreciate honesty & won't give an excellent review unless it's been earned from being to end."
Watch-out on incentive timing and roof evaluation. A small number of reviewers report frustration with rebate timing or say they later had concerns about roof evaluation and related expectations. These complaints appear in a minority of reviews, but they are the main negative pattern in this category. Representative review excerpt: "They promised a rebate incentive that after a year an a half of waiting on CA, I was told my system was ineligible."
Price & financing transparency
Price Transparency7.0/10
Reviewers generally describe pricing and financing discussions as understandable and workable. The main complaint pattern centers on incentive timing, while most comments focus on reasonable payment handling and clear explanations of financing options.Solar.com's composite of published customer feedback, not a customer quote
Financing explained clearly. Several reviewers say the team took time to explain financing options and answer questions. They describe the process as transparent and easy to understand. Representative review excerpt: "I appreciate the time this company took to explain financing options, answer questions and even hop on the roof with me to take sun readouts and problem solve the shape..."
Payment process felt manageable. Some customers report that the payment process was reasonable and that scheduling moved faster than expected. These reviews suggest the company handled the financial side in a way that felt organized and customer-friendly. Representative review excerpt: "He agreed to a very reasonable payment process and put me in the schedule faster than I could have anticipated."
Rare complaint on incentive timing. One reviewer says a rebate incentive was presented up front but later did not work out after a long wait. This is the clearest negative theme in the pricing category, though it appears infrequently. Representative review excerpt: "They promised a rebate incentive that after a year an a half of waiting on CA, I was told my system was ineligible."
Communication & coordination
Communication7.6/10
Most reviewers describe communication as responsive and helpful, especially around updates, post-install support, and ownership transfers. A few complaints mention missed follow-up details or coordination gaps, but the overall pattern is positive.Solar.com's composite of published customer feedback, not a customer quote
Responsive after the sale. Reviewers often say the team replied quickly and handled questions or service needs without much delay. Several describe that kind of responsiveness as a standout part of the experience. Representative review excerpt: "Not only did they do great work installing it, but anytime we've needed service since then they have been very responsive and taken care of us quickly and fixing whatever..."
Help with setup and system access. Some customers mention clear handoffs, including help getting monitoring set up and understanding how to use the system. These comments suggest good coordination during and after installation. Representative review excerpt: "Anyway so they get me all set up and I have this app where I can see how much energy I'm producing which I am obsessed with and I just..."
A few coordination misses. A small number of reviewers report lapses such as follow-up issues, incomplete cleanup, or communication gaps around roofing concerns and final payment. These are present but limited relative to the many positive comments. Representative review excerpt: "Once the project was done we eventually had to call them about when they wanted us to send the final check."
Timeline reliability
Timeline Reliability7.5/10
Reviewers mostly say the company kept projects moving on schedule and handled permitting, inspections, and activation without major delays. A small number of reports mention delays tied to parts or project logistics, but this is not the dominant pattern.Solar.com's composite of published customer feedback, not a customer quote
Projects completed on time. Several reviewers say their installs finished within the expected window and that the company handled city or supply-chain issues without losing momentum. These comments point to strong schedule management overall. Representative review excerpt: "He handled a lot of city and covid supply chain issues and kept the project on time, budget and on schedule."
Scheduling felt efficient. Customers also describe being put on the calendar faster than they expected and moving through the process smoothly. That suggests the company generally manages project timing well. Representative review excerpt: "He agreed to a very reasonable payment process and put me in the schedule faster than I could have anticipated."
Occasional delay from parts or logistics. One reviewer reports a delay when an ordered part did not fit the system and pushed back battery installation. This appears to be an exception rather than the norm, but it is the main timing complaint in the data. Representative review excerpt: "They ordered a part that didn't fit my system and had to delay the battery installation."
Workmanship & site care
Workmanship7.9/10
Reviewers commonly praise the quality of the install, crew professionalism, and cleanup. A few complaints mention roof or cleanup concerns and an incomplete jobsite handoff, so the section is positive overall but not flawless.Solar.com's composite of published customer feedback, not a customer quote
Clean, professional installation. Many reviewers say the crew was on time, professional, and finished within the expected window. Several also specifically mention thorough cleanup after the job. Representative review excerpt: "They cleaned up everything so nicely and I don't know if you have ever noticed but not all solar is created equally take a look on people's houses you will..."
Experienced in-house crew. Customers describe the installers as knowledgeable and say they handled larger projects cleanly and efficiently. Some reviews also note confidence in the team performing the work directly. Representative review excerpt: "A big deal to me is he does no sub out the work, he has his own team, very experienced no professional, do the work."
A few site-care concerns. A small number of reviewers report issues such as an item left behind, a mid-installation absence, or later roof concerns. These complaints are limited, but they show that site care was not perfect in every case. Representative review excerpt: "They left their tool bag in my yard when the job was finished, so I had to call and let them know to come back for it."
Long-term support & performance
Long-Term Support7.9/10
This category is one of the strongest in the review set. Reviewers frequently describe solid system output, useful monitoring, and responsive post-install service, with only a small number of complaints about fitment or performance expectations.Solar.com's composite of published customer feedback, not a customer quote
Strong post-install responsiveness. Reviewers often say that when they needed service later, the company responded quickly and resolved issues efficiently. That pattern suggests support continues after the initial install. Representative review excerpt: "Not only did they do great work installing it, but anytime we've needed service since then they have been very responsive and taken care of us quickly and fixing whatever..."
System performance met expectations. Several customers mention good production results, including useful monitoring and favorable true-up outcomes. Others say the battery backup worked as planned. Representative review excerpt: "We've had our first true up (a full year) of $0 & a credit still remaining on our account with SDG&E."
A few performance-related complaints. A small number of reviewers mention delays tied to parts or say the system output did not match their original expectations. These concerns exist, but they are rare relative to the positive service feedback. Representative review excerpt: "They ordered a part that didn't fit my system and had to delay the battery installation."
How this is built: category scores and summaries weigh the company's full published rating record (21 Google reviews averaging 4.8 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.