Sales & proposal integrity
Sales Integrity5.6/10
Reviews on sales and proposal integrity skew negative. Reviewers describe problems with contract expectations, follow-through, and clarity around what was promised during the sales process.Solar.com's composite of published customer feedback, not a customer quote
Contract expectations. Reviewers say key terms were not clearly handled, with some describing confusion about whether agreements were in place and what had been approved. Representative review excerpt: "We signed our contract for solar panels and batteries through A-1 in April of 2025."
Follow-through after outreach. Reviewers report outreach that did not lead to a completed visit or next step, which left them feeling the sales process was incomplete. Representative review excerpt: "Baffled as I am about contractors who go to home shows, get all the information for follow up, go out of their way to sell their product then NEVER show..."
Unclear process. Reviewers also describe a lack of clarity and professionalism when trying to get answers after the initial contact. Representative review excerpt: "No-one called for two days and I called back asking what's up, they said no-one told us anything we are sorry our technician didn't inform us (First sign of unprofessionalism)..."
Price & financing transparency
Price Transparency5.0/10
Price and financing feedback is mostly critical. Reviewers describe surprise costs, deposit requests, and concerns about payment timing or refunds, which made the pricing process feel opaque to them.Solar.com's composite of published customer feedback, not a customer quote
High total cost. Reviewers say the final project cost was much higher than expected, and some reported feeling burdened by the ongoing financial impact after installation. Representative review excerpt: "The system cost me about $60,000 in cash, and not only does it fail to work properly, it is actually costing me extra money every single day."
Deposit pressure. Reviewers report being asked for a deposit to lock in a price, which added to concerns about how pricing was being presented. Representative review excerpt: "Then he asked me for 1000 dollars deposit to lock in the price."
Early payment concerns. Reviewers also describe requests for payment before work was complete, which they viewed as inconsistent with their expectations. Representative review excerpt: "A-1 has no-showed a dozen times for work at our house, caused many delays, and have even requested payment early before work was complete!"
Communication & coordination
Communication4.5/10
Communication and coordination are a clear weak spot in the review set. Reviewers most often describe delayed callbacks, missing updates, and confusion about who was handling the project, though a small number of reviews praise detailed explanations and helpful walkthroughs.Solar.com's composite of published customer feedback, not a customer quote
Delayed responses. Reviewers say they waited a long time for callbacks or updates, with some describing long stretches without any contact from the company. Representative review excerpt: "3rd update: I have waited a month and still no call from A-1 and now resolution it now April 14 2026 4th update: today is April 27 and it was..."
Confusing handoffs. Reviewers report that messages were not passed along cleanly between staff, leading to missed appointments or conflicting explanations. Representative review excerpt: "No-one called for two days and I called back asking what's up, they said no-one told us anything we are sorry our technician didn't inform us (First sign of unprofessionalism)..."
Helpful explanations. A smaller set of reviewers say they received detailed explanations and useful guidance about how the system and monitoring app worked. Representative review excerpt: "They are very informative on every detail of how my solar panels are working for me."
Timeline reliability
Timeline Reliability5.8/10
Timeline feedback is mixed but leans slightly positive overall. Several reviewers say the process moved quickly or stayed on schedule, while others describe missed visits, delays, and inconsistent scheduling follow-through.Solar.com's composite of published customer feedback, not a customer quote
Completed on schedule. Some reviewers say the project stayed on time and moved through the steps smoothly from installation to activation. Representative review excerpt: "The whole process from quote to installation, to inspection and when our solar was turned on was less than 30 days."
Fast turnaround. Others report the work was done promptly and that the overall schedule was shorter than expected, though one review noted outside utility timing slowed the start. Representative review excerpt: "all was done well, professional and on time."
Missed appointments. At the same time, reviewers describe repeated no-shows and delays that disrupted the project timeline. Representative review excerpt: "A-1 has no-showed a dozen times for work at our house, caused many delays, and have even requested payment early before work was complete!"
Workmanship & site care
Workmanship6.7/10
Workmanship and site care are the strongest-reviewed parts of the profile, with most comments describing professional crews and clean installs. There is still one complaint about the project experience overall, but the larger pattern is positive around installation quality and cleanup.Solar.com's composite of published customer feedback, not a customer quote
Professional install quality. Reviewers frequently say the crew worked professionally and the installation itself was handled well. Representative review excerpt: "all was done well, professional and on time."
Clean finish. Reviewers also describe the work as clean and visually tidy once completed. Representative review excerpt: "They were fast and their employees are great, and the work looks very clean."
One serious complaint. A small number of reviews raise concerns tied to the project experience, indicating that not every install-related interaction was handled smoothly. Representative review excerpt: "We signed our contract for solar panels and batteries through A-1 in April of 2025."
Long-term support & performance
Long-Term Support6.1/10
Post-install support and system performance draw mixed-to-negative feedback. Some reviewers say they received helpful monitoring guidance and saw expected production, but others report problems with output and unresolved follow-up after the system was turned on.Solar.com's composite of published customer feedback, not a customer quote
Production concerns. Other reviewers report that the system was not producing as expected and that they were still trying to get help afterward. Representative review excerpt: "We have even contacted SCE and they have confirmed the production from the panels is NOT WORKING!!!"
Helpful monitoring guidance. Some reviewers say they were walked through the app and system details in a way that helped them understand production and usage after installation. Representative review excerpt: "They walked me through the app that shows you exactly how much energy you are producing and using hourly, which is such an important tool for us."
Early positive results. A few reviewers mention strong early performance on their bills, suggesting that some systems were working as expected after activation. Representative review excerpt: "Got our first bill from SCE and even with clouds, rain, and the first 7 days being without solar, we got a negative bill!"
How this is built: category scores and summaries weigh the company's full published rating record (48 Google reviews averaging 3.9 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.