A - 1 Electric Reviews

Reviewers mostly describe a sales experience that is straightforward and low-pressure, with several noting clear explanations and helpful problem-solving. A smaller set of complaints says estimates or proposal expectations were not handled well, including requests for added charges around written quotes or remote quoting without an in-person visit.Solar.com's composite of published customer feedback, not a customer quote

Helpful, low-pressure explanations. Many reviewers say the company explained the issue clearly, presented options, and did not push unnecessary add-ons. These accounts describe a calm, practical sales approach. Representative review excerpt: "We are incredibly impressed by Jeff's dedication to his craft, his drive to find a solution, presentation of options without trying to sell us on anything, and flexibility in finding..."

Direct and solution-focused. Some customers report that the technician took time to understand the problem and focused on giving the reality of the situation instead of overselling. That pattern reads as transparent and service-oriented. Representative review excerpt: "If you want somebody who is going to help you understand the issue, work with you, and give you the reality of the situation, then don't look elsewhere for repairs."

Estimate process concerns. A few reviewers describe friction around estimates, including being quoted without an on-site visit or being told a written estimate would cost extra. Those complaints suggest the proposal process was not always as clear or comfortable as customers expected. Representative review excerpt: "At 1:30 I received a call saying he did not need to come by and could quote the job for $400 without stopping by."

The main complaints center on added charges for estimates or perceptions that the final cost was high for the job.Solar.com's composite of published customer feedback, not a customer quote

Prices often described as fair. These reviews suggest the company usually communicates value in a straightforward way. Representative review excerpt: "*Fair Pricing*: The price was very competitive, and we felt like we got excellent value for the work done."

Explains needed parts and work. Some reviewers report that staff explained what parts were needed before arriving and took time to walk through the details. That tends to support a clearer understanding of total cost expectations. Representative review excerpt: "Prior to arriving he suggested to correct parts I needed to purchase to support the install of this modern device in my older house."

Occasional cost frustration. A few reviewers describe concern about extra charges or higher-than-expected pricing, including added fees for written estimates. These comments point to occasional tension around what customers thought they would pay. Representative review excerpt: "He then got quite nasty and said if I wanted a written estimate he would have to charge me an additional $120 for his time on top of the $120..."

Reviewers generally describe responsive communication, with prompt callbacks, helpful text-based coordination, and professional admin support. The smaller complaint set involves missed expectations around arrival, status updates, or how estimates were communicated.Solar.com's composite of published customer feedback, not a customer quote

Responsive and helpful follow-up. Many reviewers say the team responded quickly and coordinated well by phone, text, and photo/video sharing. That pattern suggests strong day-to-day customer support. Representative review excerpt: "He provided a number, accepted my text, call, photos, and a video to help me troubleshoot my issue."

Professional admin and technician support. Some customers describe prompt responses from the office and a technician who answered questions clearly and handled the job professionally. These accounts point to solid handoff and job coordination. Representative review excerpt: "Prompt responses from their admin team and the technician (Ben) they sent was professional, did a clean job and answered all our questions."

A few communication breakdowns. A small number of reviewers report frustration when arrival details, estimate timing, or site contact did not line up with expectations. Those complaints appear limited but do show up in the feedback. Representative review excerpt: "The electrician, I believe it was Jeff, who showed up a few days later, then called me to give a verbal estimate for repairs."

Reviews are mostly positive about on-time arrivals, permit handling, and moving a job through inspection and utility steps. Still, there is at least one complaint about whether a visit occurred as scheduled, so timeline reliability is better described as mixed-leaning-positive rather than perfect.Solar.com's composite of published customer feedback, not a customer quote

Permits and inspections handled. Some reviewers say the company contacted the permit office, arranged utility appointments, and completed inspection steps without major issues. That suggests solid coordination on the back end of projects. Representative review excerpt: "They contacted the county for a permit and a SMUD technician appointment The installation went well."

On-time and efficient work. A few customers report that the crew arrived on time, worked efficiently, and kept the process moving. These comments reflect dependable scheduling in many cases. Representative review excerpt: "He calls back; he shows up on time; he does spectacular work, and always leaves the house spotless."

Isolated no-show dispute. One reviewer describes a serious dispute over whether the technician actually arrived for the appointment. While limited in number, that type of complaint weighs on the timeline picture. Representative review excerpt: "The technician has the audacity to LIE and say he arrived and no one answered which is lie because I have cameras to prove otherwise and 3 family members home..."

This is one of the stronger categories in the review set, with many customers praising the quality of the work, professionalism of the crew, and cleanup afterward. A small number of reviews mention site-specific complications or a disputed installation request, but those are much less common than positive workmanship comments.Solar.com's composite of published customer feedback, not a customer quote

Clean, professional installs. Reviewers frequently describe the crew as professional, efficient, and careful about cleanup. Many say the finished work looked good and the site was left tidy. Representative review excerpt: "There employee BEN was amazing did great work and was sure to clean up after all the work was completed."

Problem-solving on the job. Some customers say the team handled complications well and found workable fixes when the job became more difficult than expected. These accounts point to solid field workmanship. Representative review excerpt: "When a more substantial problem emerged that he could not address, he patched us up so that we'd have heat and our essentials would work."

A few installation concerns. A small number of reviewers report issues with pre-existing wiring conditions or a disagreement about whether a requested device could be installed. Those comments are present, but they are not the dominant theme. Representative review excerpt: "I requested that they install a remote device on the system in a refused saying the heater was faulty."

Most reviewers who mention follow-up support describe quick help, effective troubleshooting, and a technician who returned to resolve issues. The lower score reflects a few complaints about post-install responsiveness or disagreements during service follow-up.Solar.com's composite of published customer feedback, not a customer quote

Responsive troubleshooting. Several reviewers say the company came back quickly when an issue showed up and handled the problem directly. That suggests decent after-install support in many cases. Representative review excerpt: "I had issues with the electrical tripping the circuit breaker, I called Jeff and he came out right away!"

Issues resolved after installation. Some customers report that the technician diagnosed the problem, fixed it, and made sure the system was working again. These reviews point to useful service once the job was complete. Representative review excerpt: "Jeff is very professional and conducted a thorough inspection and testing, found the issue, and resolved it."

A few post-install disputes. A small number of reviews describe dissatisfaction with how a service issue was handled or with the response to a follow-up request. That keeps the long-term support picture somewhat mixed. Representative review excerpt: "I requested that they install a remote device on the system in a refused saying the heater was faulty."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.