Sales & proposal integrity
Sales Integrity7.0/10
Reviewers most often describe the sales experience as straightforward and low-pressure, with clear explanations and little to complain about. A small number of comments raise a concern about financing-related messaging, so the overall picture is positive but not perfect.Solar.com's composite of published customer feedback, not a customer quote
Clear, low-pressure sales approach. Reviewers say the sales experience felt professional and easy to work through, with explanations that made the process more understandable. Several describe the team as not pushy and easier to deal with than they expected. Representative review excerpt: "This is the first time we ever used a 'contractor' where we didn't have anything to complain about."
Helpful system explanations. Some reviewers report that the owner took time to explain how the system worked and offered practical advice that helped them understand their purchase and expected savings. Representative review excerpt: "The owner took his time to explain how to use the system, gave us advice on what kind of light bulbs we could buy to save us more money and..."
Financing/incentive expectation concern. One reviewer describes a mismatch in communication around financing-related help, which suggests this topic may need extra clarification during the sales process. Representative review excerpt: "UPDATE: She responded that they do help consumers apply for the CSI; apparently, she just felt a compelling urge to tell me they don't do financing."
Price & financing transparency
Price Transparency6.9/10
Reviewers generally describe pricing and financing-related conversations as clear and fair. The evidence set is entirely positive, with comments focused on fair pricing and help with rebate paperwork rather than surprise costs.Solar.com's composite of published customer feedback, not a customer quote
Fair pricing. Reviewers say the work was completed at a fair price and that the final cost felt reasonable for the service provided. Representative review excerpt: "She got us scheduled quickly and the work was done at a fair price."
Helpful paperwork support. Some reviewers report receiving help with inspection and rebate paperwork, which made the incentive process feel more manageable. Representative review excerpt: "Then they even assisted me with the inspection and paperwork to apply for the LADWP EV Charger rebate."
Communication & coordination
Communication7.2/10
Reviewers mostly describe responsive communication and practical coordination from scheduling through project completion. One complaint suggests there may be occasional confusion around financing-related messaging, but the broader pattern is strong project ownership and helpful follow-through.Solar.com's composite of published customer feedback, not a customer quote
Responsive scheduling and updates. Reviewers say staff were personable, responsive, and able to find a day and time that worked quickly. Several comments reflect smooth coordination from the first call onward. Representative review excerpt: "Started with calling and connecting with Nicole who was super personable and helped find a day/time that quickly worked with my schedule."
Support through project steps. Some reviewers report that the team helped with inspections, paperwork, and other coordination details, which reduced the burden on the customer. Representative review excerpt: "Then they even assisted me with the inspection and paperwork to apply for the LADWP EV Charger rebate."
Occasional messaging confusion. One reviewer describes a communication issue tied to financing-related information, indicating that a small number of customers experienced confusion during the discussion phase. Representative review excerpt: "UPDATE: She responded that they do help consumers apply for the CSI; apparently, she just felt a compelling urge to tell me they don't do financing."
Timeline reliability
Timeline Reliability7.1/10
Reviewers generally report that projects moved along on schedule and that the company handled permitting and installation steps without major delays. The available evidence is positive, with no clear complaint pattern in this category.Solar.com's composite of published customer feedback, not a customer quote
Permitting handled smoothly. Reviewers say the company took care of permitting, which helped keep the process moving and reduced hassle for the customer. Representative review excerpt: "And Shine even took care of the permitting process, which enabled us to get a discount from the DWP."
Installations completed on schedule. Some reviewers report that work was completed quickly or at the expected time, with the timing matching what had been discussed. Representative review excerpt: "I had them out about 3 weeks ago to install some exterior lighting and check a couple of things inside the house, and it couldn't have been better."
Workmanship & site care
Workmanship8.0/10
This is one of the strongest categories in the review set. Reviewers consistently praise the quality of the installation, the professionalism of the crew, and the care taken to clean up and complete repairs correctly.Solar.com's composite of published customer feedback, not a customer quote
Professional install execution. Reviewers say the installers showed up on time, did the work as discussed, and handled the job carefully from start to finish. Representative review excerpt: "Then the day of install, Joey showed up on time and did the job as we talked about."
Thorough repair work. Some reviewers report that technicians came prepared with the needed tools and parts and were able to fix multiple issues promptly. Representative review excerpt: "He came in and fixed multiple issues in our house, knew exactly what to do, had the tools and parts needed in his truck, and fixed everything promptly."
Cleanup and site care. A reviewer specifically notes that the crew did a good job cleaning up after the work was finished. Representative review excerpt: "Even did a great job of cleaning up!"
Long-term support & performance
Long-Term Support7.0/10
The post-install evidence is limited, but the available review is positive. Reviewers do not provide a broad set of long-term performance or warranty details, so this section is best read as lightly favorable rather than deeply documented.Solar.com's composite of published customer feedback, not a customer quote
Positive post-install experience. One reviewer says they had no complaints with the experience, which suggests a satisfactory result after the work was completed. Representative review excerpt: "This is the first time we ever used a 'contractor' where we didn't have anything to complain about."
Limited long-term detail. The review set offers little specific evidence about monitoring, warranty support, or later service, so long-term performance is not heavily documented here. Representative review excerpt: "This is the first time we ever used a 'contractor' where we didn't have anything to complain about."
How this is built: category scores and summaries weigh the company's full published rating record (3 Google reviews averaging 5.0 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.