Above Board Construction & Roofing Reviews

Reviewers more often describe the sales and proposal process as helpful and informative than problematic, but there are a few complaints about clarity and follow-through. Positive comments focus on explanations of material choices, helpful staff, and reasonable pricing, while negative comments center on delays in responses and concerns about how options were presented.Solar.com's composite of published customer feedback, not a customer quote

Helpful proposal guidance. Several reviewers say the team explained material choices clearly and helped them understand the pros and cons before moving forward. Representative review excerpt: "They explained the pros/cons for the selection of material they provide."

Friendly, attentive sales experience. Some customers describe the initial sales interaction as personable and helpful, saying they felt well treated during the decision-making process. Representative review excerpt: "Mark and Ryan treated me like family and they definitely will have my business when the time comes to replace my roof again."

Concerns about clarity and response timing. A few reviewers report delays in getting clear answers or decisions after signing, which made the sales process feel less straightforward. Representative review excerpt: "Waited until 03/07 to say "we're going to pass" Called the company and a gentleman named CJ hung up abruptly--wasting almost 5 business days"

Feedback on pricing and financing is mixed but leans slightly positive. Reviewers praise good pricing and smooth financing help in some cases, while others describe delayed starts, refund-related frustration, or unclear handling of money and timing.Solar.com's composite of published customer feedback, not a customer quote

Good price and financing help. Some reviewers describe the pricing as fair and say the financing side was handled smoothly. Representative review excerpt: "great roof good price really went to bat for us with insurance co."

Supportive point person. A few customers mention that one staff member stayed involved throughout the process, which helped them feel the payment and project steps were being managed. Representative review excerpt: "Angel was our point man throughout the whole process which I appreciated!"

Money and timing frustrations. Other reviewers report delays after signing, including situations where they were waiting on a start date or considering getting money back so they could move ahead elsewhere. Representative review excerpt: "They finally started on the roof 7 months after I signed the contract and only after I asked for my money back so I could go elsewhere."

Communication is a common theme in the reviews, and most comments are positive, but there are still several reports of slow callbacks and difficulty getting updates. Many reviewers say staff were responsive, professional, and easy to work with, while a smaller group describes repeated outreach before receiving a clear response.Solar.com's composite of published customer feedback, not a customer quote

Responsive and professional team. Many reviewers say the office and field staff communicated clearly, stayed professional, and answered questions along the way. Representative review excerpt: "ABC was totally professional, respectful and had great communication."

Strong project ownership. Some customers specifically call out a project manager or point person who kept the job moving and handled coordination well. Representative review excerpt: "Craig, our project manager, really took care of us."

Hard to reach for updates. A handful of reviewers describe having to leave repeated messages or make multiple calls before getting progress updates. Representative review excerpt: "I have called their office many times and have only ever gotten the voicemail."

Timeline feedback is one of the more uneven areas in the review set. Some customers say the job moved at an acceptable pace once external factors were considered, but others report long waits to get started, delayed callbacks, or cleanup issues that made the process feel drawn out.Solar.com's composite of published customer feedback, not a customer quote

Long waits before work began. Other reviewers report waiting weeks or months after signing before getting a start date or a meaningful update. Representative review excerpt: "Signed July 3rd, paid deposit, then didn’t hear anything until I reached out 6 weeks later trying to get a project start date."

Delays explained by outside factors. A few reviewers say the job took longer than expected, but they attributed some of the delay to supply issues or seasonal conditions rather than poor execution alone. Representative review excerpt: "It took awhile to get the job done, but that was probably more caused by supply issues due to the COVID lockdown and the fact that they are in demand..."

Some jobs finished on a workable timeline. A small number of customers describe the process as efficient overall and say they were satisfied with how the work was completed. Representative review excerpt: "I am very happy with the work and professionalism ABC provides, and would be happy to recommend their services in the future."

Workmanship and site care are a relative strength in this review set. Most reviewers describe the crews as professional, the finished work as solid, and the cleanup as thorough, though a smaller group reports leftover debris or other cleanup concerns after installation.Solar.com's composite of published customer feedback, not a customer quote

Clean and professional install. Many reviewers say the crew did solid work, behaved professionally, and left the site clean when the job was done. Representative review excerpt: "Job was cleaned up spotless when they left, they were helpful and knowledgeable along the way with the process."

Strong overall workmanship. Customers also describe the finished roof work as excellent or highly satisfactory, with positive comments about the installers and the final result. Representative review excerpt: "ABC Roofing and Solar installed new shingles at our home and they did absolutely stellar job."

Cleanup concerns after install. A smaller set of reviewers says they found leftover materials, nails, or other debris after the crew left, which affected the site-care experience. Representative review excerpt: "Two months later I am still picking up nails, roofing material and other refuse left behind by their install crews."

There are only a few post-installation reviews in this set, so this category has limited evidence. The feedback that does exist includes one positive note about the completed project and two complaints tied to follow-up and service after installation.Solar.com's composite of published customer feedback, not a customer quote

Post-install follow-up concerns. Other reviewers report difficulty getting follow-up help after problems arose, including concerns about how issues were handled after installation. Representative review excerpt: "The customer service is so poor, when the last time i called in they made excuses instead of owning up to the failed installation, and failed followup to rectify their..."

Positive note after completion. One reviewer describes the completed roof work favorably and indicates the project was handled through the financing side without issue. Representative review excerpt: "The roof was done around April due to weather and we were making payments to Lowes for the credit card deal they had."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.