Ac&R Service Heating & Cooling Reviews

Reviewers give a mixed picture of the sales process. Several say the team was knowledgeable, helpful, and able to turn quotes around quickly, while others describe problems with expectations around rebates, pushy or dismissive interactions, and proposals that did not fully match what customers believed they were agreeing to.Solar.com's composite of published customer feedback, not a customer quote

Rebate and expectation issues. Other reviewers describe disputes over rebate paperwork, sales promises, and the way information was presented during estimates. These complaints suggest that some customers felt the proposal stage did not fully align with later follow-through. Representative review excerpt: "During the estimate and install, their staff assured me that they would complete the paperwork for my rebate -- a point that was pushed as a selling point -- "

Helpful consultative sales. Some reviewers say the team took time to explain options, help size systems, and move quickly from consultation to quote. These accounts describe a process that felt informative and straightforward. Representative review excerpt: "Taylor was so knowledgeable and helpful even though she knew I wasn't in her service area, she still took the time to explain things to me and answered all my..."

Clear quote and process. A few customers report that they were satisfied with the proposal and scheduling flow, including timely quotes and a smooth start to the project. These comments point to a sales process that can be organized when things go well. Representative review excerpt: "We were extremely happy with the entire process, starting with the initial consultation, the quickness of getting a quote to us, and the scheduling of the installation."

Feedback on pricing and financing is mixed to negative. Some reviewers say pricing matched the quote or felt reasonable, but others describe inflated costs, late invoices, billing confusion, and surprise timing issues around charges or incentives.Solar.com's composite of published customer feedback, not a customer quote

Billing and cost complaints. Other reviewers report inflated costs, invoices arriving late, and follow-up billing problems after work was complete. The feedback also includes concerns tied to timing around charges and administrative handling. Representative review excerpt: "I priced out the part for a new valve as well as a new furnace, AC & R is grossly inflating the cost."

Price matched the quote. A few reviewers say the final price matched what was quoted, which they viewed as a sign of transparency. These comments suggest that upfront pricing can be clear in some cases. Representative review excerpt: "Price was as stated on the quote."

Reasonable pricing for scope. Some customers describe the pricing as reasonable for the equipment and system size they wanted. These reviews reflect satisfaction with the value of the proposal itself. Representative review excerpt: "These AC&R guys have worked with me to get the size of the system I want, The equipment I want,for a price that is extremely reasonable."

Communication is one of the most uneven parts of the review set. Reviewers praise responsive staff, clear explanations, and strong coordination through inspection, but a similar number say they had trouble getting replies, experienced administrative delays, or felt promises were not followed through.Solar.com's composite of published customer feedback, not a customer quote

Responsive and professional updates. Some reviewers say office staff, installers, and leadership were responsive and kept them informed through the job and inspection process. These accounts describe a team that can coordinate well when communication is steady. Representative review excerpt: "The leadership team, office staff and installers were responsive, highly professional and went the extra mile to make sure each job was completed through the final Mendocino County inspection process."

Clear service communication. Other customers report that technicians explained what they were doing and followed up effectively once work began. These comments point to stronger day-to-day communication during service visits. Representative review excerpt: "Service tech made sure to communicate with us and once diagnosis was made parts came quickly and they got us up and running."

No-response and follow-through complaints. Several reviewers describe difficulty getting responses by text, email, or web form, along with delayed administrative handling and unresolved follow-up concerns. This pattern suggests that communication can break down after the initial contact or during problem resolution. Representative review excerpt: "The owner Seb promised he would make it right and he won’t respond to Texts and forwards my text to his insurance ."

Timeline feedback is also mixed. Some reviewers say quotes, scheduling, and inspections moved efficiently, while others report repeated rescheduling, long waits, and extra visits before the work was finished or corrected.Solar.com's composite of published customer feedback, not a customer quote

Repeated delays and rescheduling. Other reviewers describe installs being rescheduled multiple times or projects stretching out over several visits. These complaints indicate that timing and completion dates are not always reliable. Representative review excerpt: "They rescheduled the install 3 times ."

Prompt scheduling in some jobs. A few reviewers say the company moved quickly from consultation to quote and installation scheduling. These accounts describe a process that felt organized and timely. Representative review excerpt: "We were extremely happy with the entire process, starting with the initial consultation, the quickness of getting a quote to us, and the scheduling of the installation."

On-time and thorough coordination. Some customers report that the team arrived on time, performed a detailed assessment, and kept the project moving through inspection. This suggests the schedule can hold together well on successful jobs. Representative review excerpt: "Mark Mobley turned up on time, spent time doing a thorough assessment, provided a reasonable quote and had his team do the installation."

Workmanship reviews lean slightly positive but include important site-care and finish issues. Many customers describe professional, respectful technicians and solid installations, while a smaller set reports rude behavior, cleanup problems, or repairs that still needed follow-up.Solar.com's composite of published customer feedback, not a customer quote

Professional crews. Several reviewers describe technicians as knowledgeable, courteous, and professional during the job. These comments suggest the installation crew often leaves a strong impression in person. Representative review excerpt: "Technician professional and respectful, knowledgeable courteous and great communicator."

Completed to a high standard. Some customers say the company handled everything from estimate to completion well and followed through through inspection. These reviews point to solid workmanship on successful projects. Representative review excerpt: "The leadership team, office staff and installers were responsive, highly professional and went the extra mile to make sure each job was completed through the final Mendocino County inspection process."

Damage and cleanup concerns. A smaller group reports damage, poor cleanup, rude conduct, or installation problems that required additional correction. These complaints indicate that site care and final finishing can be uneven. Representative review excerpt: "My home now has visible mold and lots of water damage , it’s unlivable .I would highly recommend not using this company ."

Post-install support receives a mixed set of reviews. Some customers say service techs responded quickly, got equipment running again, and helped after the installation, while others report repair problems, repeat failures, or administrative friction after the job was done.Solar.com's composite of published customer feedback, not a customer quote

Fast service recovery. Some reviewers say technicians communicated well and got parts quickly so the system could be restored. These comments suggest the company can be effective when service follow-up is prompt. Representative review excerpt: "Service tech made sure to communicate with us and once diagnosis was made parts came quickly and they got us up and running."

Heat and system support. Other customers report that the team was able to get heating back on or complete the project successfully after installation. These reviews point to workable post-install support in some cases. Representative review excerpt: "Tech was able to get my heat back on and running."

Repeat repair complaints. Other reviewers describe repairs that did not hold, with equipment failing again shortly after service or support being hard to verify administratively. This pattern suggests post-install follow-through is inconsistent. Representative review excerpt: "Not to mention the fact that I had a broken AC which they 'repaired' only to have it not working again the next day."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.