Acr Solar International Reviews

Reviewers generally describe ACR SOLAR INTERNATIONAL's sales process and proposals as clear, professional, and well-designed. The available evidence is uniformly positive, with no material complaint pattern in this category.Solar.com's composite of published customer feedback, not a customer quote

Clear, professional proposals. Reviewers say the proposal process felt competent and well thought out, with some noting especially strong system design and straightforward explanations of options. Representative review excerpt: "Theirs was the most professional, competent, timely and intelligent installation proposal by far."

Helpful guidance during planning. Reviewers also report that staff took time to discuss project merits and kept them informed during the process. Representative review excerpt: "I started planning my project a few years ago, and Al was generous in discussing the merits of a solar thermal water system in addition to the PV solar system."

Feedback on pricing and financing is mixed. Several reviewers describe helpful cost management and successful incentive timing, but others report concerns about price, refunds, and follow-through on documents or replacement expectations.Solar.com's composite of published customer feedback, not a customer quote

Helpful cost management. Some reviewers say they were able to keep costs down through planning choices, and others describe repairs or upgrades as efficient despite noting the work was somewhat pricey. Representative review excerpt: "We did some of the preparation work ourselves and we had cabins to put up the crew to help keep our costs down."

Incentive timing handled. Reviewers mention support with incentive timing, including one account describing receipt of state incentive money months after installation. Representative review excerpt: "Dvora was thorough, persistent and ensured that we received State of California Self Generating Incentive Program (SGIP) money months after installation."

Concerns about pricing and documentation. Some reviewers describe concerns around price, replacement expectations, and not receiving requested project plans or other documents when asked. Representative review excerpt: "When asked about the original plans from 2017 as required by the County they have refused to provide them and said "

Communication feedback is split, with many reviewers describing responsive help and good follow-through. At the same time, a meaningful set of reviewers report difficulty getting callbacks, emails returned, or issue resolution after they reached out for help.Solar.com's composite of published customer feedback, not a customer quote

Responsive support on active jobs. Several reviewers say the team answered questions promptly and took steps to address issues over the phone or in person. Representative review excerpt: "ACR immediately, over the phone answered my questions and took steps to fix my inverter problem."

Good coordination and status updates. Reviewers also report that the company kept them informed and followed through on what was promised during the project. Representative review excerpt: "They provided me with exceptional service, and did everything that they said they would in a timely manner."

Callback and follow-up problems. Other reviewers describe repeated attempts to reach the company without getting a return call, email response, or problem resolution. Representative review excerpt: "I have left multiple emails, messages, texts and absolutely no response from them."

Timeline feedback trends positive overall, with reviewers frequently saying jobs moved smoothly and were completed on time or ahead of schedule. A smaller set of comments points to longer waits for service or a generally lengthy process from survey through installation.Solar.com's composite of published customer feedback, not a customer quote

On-time completion. Reviewers say installers stayed on the job until finished, with some projects completed a day early. Representative review excerpt: "The installers stayed with it until the job was finished and actually got it done a day early."

Smooth inspections and scheduling. Several reviewers describe pre-install reviews and inspection scheduling as timely and well handled, including rebate-related coordination. Representative review excerpt: "The pre-installation inspection and review was smooth and timely."

Some waits were long. A minority of reviewers report that the overall process can take a long time, and one describes waiting over a month for repair service after multiple calls. Representative review excerpt: "From survey to design approval to the actual installation, it is a long process."

Reviewers mostly describe solid workmanship, professional crews, and careful problem-solving on both new installs and repairs. A small number of comments raise concerns tied to follow-up work or the cost of repairs.Solar.com's composite of published customer feedback, not a customer quote

Professional installation crews. Reviewers frequently say the installers were professional, on time, and persistent about finishing the work well. Representative review excerpt: "Professional, on time, gave me a great estimate, had his team come out and repair all within two weeks."

Good repair and remounting work. Some reviewers mention detailed roof or system work, including remounting components and replacing faulty parts after installation. Representative review excerpt: "I have a 30-year-old Barrel tile roof and some under lay that needed some TLC as well as two solar Hot Water Pannels that needed to be remounted."

Repair follow-up and cost concerns. A small number of reviewers mention post-install repairs or upgrades that they felt were costly, even when the work was completed quickly. Representative review excerpt: "Many thanks to ACR Solar for the quick and efficient (if a bit pricey) repair and upgrade to our home PV system."

Long-term support is the weakest area in the review set. Many reviewers report helpful post-install service and system checks, but a notable share describe unresolved equipment issues, difficulty reaching the company, or concern about warranty support after the initial job.Solar.com's composite of published customer feedback, not a customer quote

Helpful post-install troubleshooting. Reviewers say the team answered questions after installation and helped resolve inverter or valve issues when problems came up. Representative review excerpt: "ACR immediately, over the phone answered my questions and took steps to fix my inverter problem."

Ongoing check-ins on system status. Some reviewers describe the company coming back to check that systems were online and working as expected. Representative review excerpt: "Per usual, the ACR Solar team goes the extra and comes by to check on my system to make sure it is online."

Unresolved service concerns. Other reviewers report panels or equipment not working for extended periods and say they struggled to get repair or warranty help afterward. Representative review excerpt: "I have also had 3 panels not working for a couple of years now and they will not replace them."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.