Action Air Conditioning Heating Solar Reviews

Reviews for sales and proposal integrity lean positive overall, with many customers describing the quoting process as clear, honest, and low-pressure.Solar.com's composite of published customer feedback, not a customer quote

Clear, helpful proposals. Many reviewers say representatives explained options clearly and took time to answer questions, which made the proposal process feel straightforward and informative. Representative review excerpt: "Genesis, the rep from Action Heating &Air, provided me with exceptional service this morning answering all my questions honestly- which was greatly appreciated."

Honest recommendations. Some customers report that staff focused on accurate diagnosis and practical guidance rather than pushing unnecessary changes. Representative review excerpt: "If you want an HVAC company that focuses on accurate diagnosis and honest recommendations, I would absolutely recommend Alex and Action Air Conditioning."

Quote value concerns. A smaller set of reviews says the quoted offer felt high or included extras that were not expected, creating concern about proposal value. Representative review excerpt: "This quote was between $3000-$5000 higher than the others, AND it was the only one to include added upsells."

Pricing feedback is mixed to negative, and this is one of the weaker-rated categories. Some reviewers describe fair pricing or occasional discounts, but complaints are more frequent and focus on high charges, unclear add-ons, and rebate timing or refund-related frustration.Solar.com's composite of published customer feedback, not a customer quote

Costs felt high or unclear. Many complaints say prices, parts, or repair charges felt too high or were not fully explained up front, especially for refrigerant-related work and simple service visits. Representative review excerpt: "Most remarkable was the price of $511 per lb for the refrigerant which I have since learned is price gouging as most other HVAC companies charge on average $150 max."

Rebate and refund timing issues. A few reviews mention rebate timing or refund handling concerns, including situations where customers said the rebate process was not handled smoothly at first. Representative review excerpt: "They did end up making the rebate situation right although I stand firm on it not being handled properly to begin with."

Fair pricing for some jobs. Some reviewers felt the quote was reasonable or the final price matched the service delivered, including cases where a warranty-related adjustment helped the overall value. Representative review excerpt: "We felt the quote was reasonable and they were able to get the job done quickly!"

Communication and coordination trends positive overall, with many reviewers praising responsiveness, clear explanations, and helpful follow-up. The main complaint pattern is missed callbacks, scheduling disruptions, and appointments that were not reliably honored.Solar.com's composite of published customer feedback, not a customer quote

Responsive, helpful staff. Many customers describe the office and field teams as quick to respond and willing to explain what was happening during the project or service visit. Representative review excerpt: "Genesis, the rep from Action Heating &Air, provided me with exceptional service this morning answering all my questions honestly- which was greatly appreciated."

Good handoffs and updates. Several reviews say communication stayed organized across scheduling, technician visits, and follow-up, which helped the work move smoothly. Representative review excerpt: "Which will keep my unit running, in the best possible condition 😊 Thank you Antonio For keeping me informed and for Action Air having good technicians working for them and..."

Missed follow-through. Some reviewers report delayed callbacks or appointment problems, including situations where they felt they had to keep calling to get a clear update. Representative review excerpt: "- after waiting four and a half hours into the scheduled appointment window - I finally received a phone call informing me that they would not be coming."

Timeline feedback is somewhat positive but uneven. Some customers say appointments, installs, and service visits happened promptly, while others report delays, reschedules, or late notice around scheduled service.Solar.com's composite of published customer feedback, not a customer quote

Prompt scheduling in some cases. A number of reviewers say the company moved quickly, including installs and service visits that were completed within the expected window. Representative review excerpt: "Everything went smoothly, even if I had a very strict timeline to get this AC unit installed and furnace replaced, since I will have guests very soon."

Professional arrival and completion. Some customers describe technicians as efficient and able to complete the work in a timely manner once on site. Representative review excerpt: "Man who came out was professional and quick."

Reschedules and no-shows. Other reviews describe repeated rescheduling or late changes to the appointment plan, which left customers waiting longer than expected. Representative review excerpt: "We have had nothing but headaches dealing with this unprofessional company and after 3 reschedules and last minute excuses why they are wasting our time, we have given up dealing..."

Workmanship and site care stand out as a strong area, with many reviewers describing the crews as professional, careful, and thorough. Complaints exist, but they are less common and tend to focus on cleanup issues or isolated installation mistakes that required follow-up.Solar.com's composite of published customer feedback, not a customer quote

Professional installation work. Many reviewers say the crew handled installations carefully and completed the job cleanly and professionally. Representative review excerpt: "They redid all of our ducting and installed a new AC system, and the whole process went smoothly."

Thorough fixes when needed. Some customers report that technicians took a careful approach to repairs or follow-up work rather than doing only the minimum needed. Representative review excerpt: "Then, instead of just reinforcing the welds on the year-old installation, Victor took a more thorough approach,: he cut out the section of pipe that contained 5 weld poibts, and..."

Cleanup or install issues. A smaller set of reviews mentions cleanup concerns or installation details that were missed and later needed attention. Representative review excerpt: "Actually I saw that Christian left a mess for me to clean up."

Post-install support trends positive overall, with many customers describing effective repairs, helpful follow-up, and systems that continued to perform well. At the same time, some reviewers report early failures, warranty-service friction, or unresolved issues after the initial job was finished.Solar.com's composite of published customer feedback, not a customer quote

Helpful follow-up support. Many customers say the company stayed engaged after installation, with technicians explaining repairs and helping keep the system running well. Representative review excerpt: "He then kindly recommended I contact Svc Mgr Steven, to arrange for a senior tech to come out to be sure the repair was solid, not just temporary."

Systems performing well. Several reviews mention that installed systems continued to work as expected and left customers satisfied over time. Representative review excerpt: "We had a complete heat pump/AC system installed here just over a year ago and we absolutely love it!"

Warranty-service friction. Some reviewers report difficulty getting post-install issues addressed, including situations where they felt repairs or warranty support took too long. Representative review excerpt: "Our system is still under warranty, yet getting them to actually come and fix the problem has been a nightmare."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.