Sales & proposal integrity
Sales Integrity7.1/10
Reviewers generally describe the sales and proposal process as clear, professional, and low-pressure. Comments most often focus on helpful explanations, thoughtful sizing guidance, and expectations that aligned with the job that was delivered.Solar.com's composite of published customer feedback, not a customer quote
Clear, helpful proposals. Reviewers say the team took time to answer questions and explain the proposal in a way that felt straightforward. Representative review excerpt: "They were very professional, took time to answer All questions, and competitive in pricing."
Sizing and follow-up. Some reviewers highlight careful system sizing and follow-up that reflected attention to the customer’s needs. They describe the interaction as professional and reassuring during the planning stage. Representative review excerpt: "After a house fire, the engineer who performed the solar energy calculation for our all-electirc, house rebuild, estimated that we would need about half of what we actually needed to..."
Price & financing transparency
Price Transparency6.9/10
Feedback on pricing and financing is mostly positive, with reviewers describing fair pricing and estimates that felt workable. The available review set does not surface a strong pattern of surprise charges or deposit problems, but it is a smaller evidence pool than some other categories.Solar.com's composite of published customer feedback, not a customer quote
Pricing pricing. Reviewers say the pricing was attractive relative to the quality of service delivered. Comments suggest the estimate and final value felt aligned with expectations. Representative review excerpt: "You can't beat their prices for the quality of service they provide."
Value felt reasonable. Some reviewers mention that the company helped them move forward with a project at a price they considered fair. A few also reference estimate shopping and incentive timing as part of the decision process. Representative review excerpt: "After seeing some electric bills from PG&E over the winter and spring (and NEM 2.0 soon closing), I got a few estimates."
Communication & coordination
Communication7.6/10
Reviewers most often describe communication as strong, with responsive office support and helpful updates during the project. A small number of reviews raise coordination concerns, but the overall pattern is positive.Solar.com's composite of published customer feedback, not a customer quote
Responsive updates. Reviewers say the office team provided updates at key points and stayed available by phone, text, and email. This is described as helpful during both the installation and follow-up stages. Representative review excerpt: "The office team was good about providing updates at key points in the process."
Customer support. Some reviewers report quick issue-handling and friendly communication when something needed attention. They describe the experience as organized and reassuring. Representative review excerpt: "Excellent customer service before the actual work was done and until the Solar edge inverter and updates were done."
Coordination concerns. A small number of reviewers describe unresolved site or repair issues and say communication did not fully resolve their concerns. Representative review excerpt: "The ditch is at least 6 inches below ground level, also dangerous, and the repairs to the drywall in our finished garage is still not finished."
Timeline reliability
Timeline Reliability7.0/10
Timeline feedback is mixed but leans positive. Many reviewers describe on-time crews and timely installs, while a smaller set mention longer-than-expected projects or permitting-related delays.Solar.com's composite of published customer feedback, not a customer quote
On-time project start. Reviewers frequently say the crew arrived on time and kept the project moving. Several describe the installation as timely and well managed once work began. Representative review excerpt: "The crew showed up on time, adjusted things to meet my needs, and left the job site spotless."
Permitting and code changes. Some reviewers note that the project needed extra work with the Building Department or code-related modifications. These comments suggest that schedule timing can be affected by external approval steps. Representative review excerpt: "They had to work with the Building Department and there were several modifications required to meet the County codes."
Longer-than-expected completion. A few reviewers say the install took longer than planned, even when they were satisfied with the final result. The main complaint pattern is about timing rather than the finished work itself. Representative review excerpt: "Installation went over a week but final result looks great."
Workmanship & site care
Workmanship8.0/10
Reviewers usually describe the installation crews as professional, careful, and tidy. Site-care comments are especially strong, though there is a small number of complaints about property damage or unfinished cleanup.Solar.com's composite of published customer feedback, not a customer quote
Professional installation. Reviewers say the crew worked carefully, took their time, and completed the electrical and panel work cleanly. Several comments also mention that the job was done as quoted. Representative review excerpt: "Both Danny and Mike took their time and over the course of the week, installed the mounts, panels, electrical wiring/breaker box and control system."
Respect for the property. Some reviewers describe the crew as friendly, sensitive to concerns, and thorough about cleanup. They mention a tidy worksite and thoughtful handling of the property around the install. Representative review excerpt: "The installation crew was friendly and sensitive to our concerns."
Property damage concern. A small number of reviewers report unresolved property damage after installation. This appears as an exception rather than the dominant pattern, but it is a meaningful concern in the record. Representative review excerpt: "The job was almost finished in early March, however, there are still problems with the damage to our property."
Long-term support & performance
Long-Term Support5.0/10
Post-install feedback is the weakest area in the review set, even though many reviewers still describe good early performance and responsive follow-up. The main concern pattern is around system connectivity, inverter support, and service after turn-on.Solar.com's composite of published customer feedback, not a customer quote
Early performance and handoff. Several reviewers say the system looked good, performed as promised, and passed inspections. These comments suggest a smooth finish for many projects. Representative review excerpt: "The system looks great, performs exactly as promised, and passed all inspections without a hitch."
Responsive service help. Some reviewers describe helpful support when an inverter or update issue came up after installation. They say the company acted quickly to arrange a repair and keep the project moving. Representative review excerpt: "I talked with Alina, and in just a few minutes she called the manufacturer, ordered a replacement inverter, she called me back, set up the repair time and date."
Post-install connectivity issues. A small number of reviewers report problems after turn-on, including battery or solar communication issues and WiFi connection problems. These comments drive much of the caution in this category. Representative review excerpt: "In the past month, we had a problem with our newly Tesla battery and the Solar Panels communicating and staying connected to our WiFi."
How this is built: category scores and summaries weigh the company's full published rating record (60 Google reviews averaging 5.0 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.