Sales & proposal integrity
Sales Integrity6.9/10
Reviewers generally describe the sales and proposal process as clear, informative, and low-pressure. A small number of reviews mention pressure or scope changes, so this area reads mostly positive with a modest caution around expectation-setting.Solar.com's composite of published customer feedback, not a customer quote
Clear walkthroughs. Reviewers frequently say the team explained the process step by step and shared information upfront, which helped set expectations before work began. Representative review excerpt: "He walked me through every step of the process and was upfront and informative."
Good proposal fit. Several reviewers say the proposal reflected the needed work well, with efforts made to gather relevant details first and reduce miscommunication. Representative review excerpt: "He made sure to get all relevant information before he sent the proposal to make sure there weren't any changes or miscommunication."
Watch-out: pressure or scope changes. A small subset of reviews describes high-pressure sales or work that turned out to be more than originally quoted, though in at least one case the added work was explained as necessary. Representative review excerpt: "Work required more than what was quoted in the estimate but was explained and was necessary."
Price & financing transparency
Price Transparency7.1/10
Price and financing feedback is mostly favorable, with reviewers describing the service as affordable and the payment options as flexible. Complaints are rare in this category, but the limited negative feedback shows that customers still pay attention to how pricing details and service outcomes line up.Solar.com's composite of published customer feedback, not a customer quote
Affordable overall. Reviewers often describe the pricing as reasonable or affordable, including mentions of strong value for the service provided. Representative review excerpt: "Great communication, great price, and great job cleaning my solar panels."
Flexible payment options. Some reviewers note multiple payment methods and installment-style options, which they saw as helpful for managing the balance due. Representative review excerpt: "They offer payment plan options, Zelle, cash, or for 4% fee credit card payment for the rest of the balance."
Watch-out: pricing expectations. One complaint mentions a price-related disappointment tied to a cleaning service and the condition of the panels at the time of service. Representative review excerpt: "I got the solar panel cleaning for $200 with the $50 summer discount, but upon looking at my panels, there was moss buildup that would not come off on the..."
Communication & coordination
Communication7.6/10
Communication is a consistent strength, with reviewers often praising responsiveness, ongoing updates, and professional coordination from start to finish. The few complaints are limited and mostly relate to isolated booking or scheduling friction rather than a broad pattern of poor follow-through.Solar.com's composite of published customer feedback, not a customer quote
Responsive follow-up. Reviewers commonly say the team responded quickly and kept them informed through calls, texts, emails, and paperwork. Representative review excerpt: "He always responded quickly, we had a few text and calls before an official contract was sent to me."
Clear project updates. Several reviewers describe transparent communication throughout the job, including photo and video updates when the work became more involved than expected. Representative review excerpt: "Constantly sent pictures, videos, updates, and additional recommendations."
Minor booking friction. A small number of reviews mention issues such as unreliable online booking, even when the underlying service quality was rated well. Representative review excerpt: "Online booking was unreliable but the service and quality of work was very good."
Timeline reliability
Timeline Reliability7.2/10
Timeline feedback is mostly positive, with reviewers often saying service was on time, scheduled quickly, or completed efficiently. A limited amount of confusion around timing does appear, but it is not a dominant theme in the review set.Solar.com's composite of published customer feedback, not a customer quote
On-time service. Reviewers frequently report that appointments started as scheduled and that the service was completed promptly. Representative review excerpt: "Excellant service, on time and explained the service."
Fast scheduling. Some reviewers say they were able to get on the calendar quickly, including within a couple of days in one case. Representative review excerpt: "They were able to schedule within 2 days of my call, and Bernardo even came out on Mother's Day morning to evict the pigeons that were driving my wife nuts."
Watch-out: timing confusion. One review notes some confusion around the job timing, though the reviewer still described the interaction as helpful. Representative review excerpt: "Though Little bit confused about the time in the job, Reuben was helpful."
Workmanship & site care
Workmanship7.9/10
Workmanship and site care are major strengths in the review corpus, with overwhelmingly positive feedback about thoroughness, professionalism, and cleanup. Reviewers also describe careful handling of roof details, protective fixes, and leaving the work area clean after the job.Solar.com's composite of published customer feedback, not a customer quote
Thorough installation work. Reviewers describe careful, detailed work such as cleaning debris, installing mesh, and completing the service methodically. Representative review excerpt: "He used a hose to rinse out all the gunk from the birds, let it dry and then attached the mesh, cleaned the panels, then sprayed the enzyme spray."
Cleanup and roof protection. Several reviews mention tidying up after the job and taking steps to help prevent future leaks or other roof issues. Representative review excerpt: "Bernardo worked tirelessly through brutal heat, pulled off all the old wire, filled every nail hole with sealant to prevent leaks, completely cleared out the mess under the panels, and..."
Attention to roof issues. Reviewers also note that the crew identified broken tiles or other roof concerns and addressed them as part of the visit. Representative review excerpt: "He even notified me of broken roof tiles and did a quick fix for them as well!"
Long-term support & performance
Long-Term Support7.6/10
Long-term support and performance feedback is largely favorable, with reviewers describing better output, lower bills, and reassurance from warranty coverage. The limited complaint evidence suggests occasional post-install issues can come up, but they are not a common theme in the review set.Solar.com's composite of published customer feedback, not a customer quote
Improved output. Reviewers report better panel performance after service, including stronger energy production and noticeable gains in output. Representative review excerpt: "They did an amazing job and I'm producing more energy"
Helpful warranty reassurance. Some reviewers say it is reassuring to know they can call for help again if something comes up later, especially when warranty support is mentioned. Representative review excerpt: "There is peace of mind that if they return I can call the company to come help check it out since there is a warranty."
Watch-out: post-install issues can surface. One review mentions broken tiles, pigeon nests, and a broken panel being discovered and documented during service, underscoring that some homes may have underlying issues needing attention. Representative review excerpt: "I had broken tiles I didn’t know about, pigeon nests and a broken panel 😩 Reuben took pictures to show the work and was very open to answering all of..."
How this is built: category scores and summaries weigh the company's full published rating record (751 Google reviews averaging 5.0 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.