Sales & proposal integrity
Sales Integrity8.3/10
Reviewers most often describe the sales and proposal experience as clear, informative, and low-pressure. The evidence shows very few complaints in this area, with most comments focusing on detailed estimates, straightforward expectations, and willingness to answer questions.Solar.com's composite of published customer feedback, not a customer quote
Clear, low-pressure proposals. Reviewers frequently say the estimate and proposal were easy to understand and that questions were answered without rushing or upselling. This is the dominant pattern in the category. Representative review excerpt: "The estimate was detailed and easy to understand, and they took the time to answer my questions without rushing me or trying to upsell anything."
Smooth front-end process. Several reviewers describe the bid-to-design-to-permitting path as organized and seamless, with expectations set well from the start. That consistency is a major strength in the review set. Representative review excerpt: "The entire process from bid to design to permitting to installation to PTO was very smooth and seamless and we didn't have any issues."
Rare service complaint. A small number of reviewers report a poor first-contact experience when requesting quotes. It appears as an isolated complaint rather than a broad pattern. Representative review excerpt: "Rude customer service when I called in to get quotes for solar panels."
Price & financing transparency
Price Transparency7.7/10
Most reviewers describe pricing as fair or understandable, especially when the estimate and scope were explained clearly. A smaller set of comments points to financing as the main area where expectations can diverge, so this category reads positive overall but not spotless.Solar.com's composite of published customer feedback, not a customer quote
Transparent estimates. Reviewers often say the pricing discussion was clear and that they did not feel pushed into add-ons or confusion about the quote. These comments make up the bulk of the feedback in this category. Representative review excerpt: "The estimate was detailed and easy to understand, and they took the time to answer my questions without rushing me or trying to upsell anything."
Honest expectations. Some reviewers describe the company as straightforward about pricing and promises, and note that the final experience matched what was discussed upfront. This supports the stronger part of the score. Representative review excerpt: "These people should be at the top of your list if you want an honest contractor who keeps their promises and does exquisite work."
Financing caveat. A small number of reviews raise concerns tied to loans or other financing-related costs. The complaint pattern is limited, but it is the main watch-out in this category. Representative review excerpt: "They are great and have competitive prices, as long as you don’t take out a loan."
Communication & coordination
Communication8.8/10
Reviewers very often report responsive communication, clear updates, and good ownership across the project. The overall pattern is strongly positive, with only a couple of complaints that do not outweigh the broader praise.Solar.com's composite of published customer feedback, not a customer quote
Responsive point of contact. Many reviewers say they received quick replies and felt kept informed throughout the process. This is one of the clearest strengths in the review corpus. Representative review excerpt: "She has been very responsive and as such was recommended to a few coworkers who have also used her."
Frequent updates. Reviewers describe regular check-ins, advance calls before arrivals, and strong coordination between project stages. That kind of follow-through appears repeatedly in the feedback. Representative review excerpt: "They consistently called before arriving, showed up exactly when they said they would, and kept me informed every step of the way."
Rare communication breakdown. A small number of reviewers describe long periods with little movement or poor response during the sales or project phase. These are isolated but worth noting as the main concern in an otherwise strong category. Representative review excerpt: "I had 5 proposals to install my solar system, the one I choose was nightmare, 5 months pssed with no action, after over 10 Email and phone calls I was..."
Timeline reliability
Timeline Reliability8.5/10
Most reviewers describe the schedule, permitting, inspection, and activation process as moving along smoothly. A few complaints mention delays or lack of response, but the broader pattern is still one of reliable timing and clear project flow.Solar.com's composite of published customer feedback, not a customer quote
On-schedule completion. Reviewers often say the team showed up when promised and completed work within the expected timeframe. This supports the strong timeline score. Representative review excerpt: "Showed up on time and finished the work when they said they would."
Efficient permitting to PTO. Several comments describe a smooth path from proposal and permits through installation and permission to operate. Reviewers frequently frame the process as organized and timely. Representative review excerpt: "Harina did a great job on the front end handling my system requirements and overall project management; from proposal, HOA submittal package, permits, to managing the execution of the installation..."
Occasional delays. A small number of reviewers report long waits or periods with no action after signing or during follow-up. The complaint pattern exists, but it is limited relative to the positive volume. Representative review excerpt: "I had 5 proposals to install my solar system, the one I choose was nightmare, 5 months pssed with no action, after over 10 Email and phone calls I was..."
Workmanship & site care
Workmanship8.9/10
Reviewers overwhelmingly describe the installation crew as professional, efficient, and careful with the worksite. Comments about cleanup, finished appearance, and overall build quality dominate, with only a rare note of dissatisfaction about aesthetics.Solar.com's composite of published customer feedback, not a customer quote
Clean, professional installation. Reviewers frequently say the installation looked neat and professionally done after completion. This is the most consistent workmanship theme in the data. Representative review excerpt: "The installation went smoothly and efficiently, and everything looks clean and professionally done."
Efficient crew performance. Several reviewers describe the install as smooth, efficient, and completed faster than expected. These comments align with the high workmanship score. Representative review excerpt: "The timing for my 32 panel, 2 Powerwall 3 project went faster than expected: July 9: Rooftop panels and garage batteries installation substantially completed."
Aesthetic concern. One reviewer mentions being happy overall but noting an eyesore from the installation. This appears to be an isolated site-care complaint rather than a common issue. Representative review excerpt: "But overall - I am very happy with the company, the process, and the installation (minus the eyesore), and the product."
Long-term support & performance
Long-Term Support9.2/10
Post-install feedback is extremely strong, with reviewers commonly reporting working systems, helpful follow-up, and responsive support after the project finished. There is one performance-related complaint, but the overall picture is overwhelmingly positive.Solar.com's composite of published customer feedback, not a customer quote
Systems working as expected. Reviewers say their systems have been working well after installation, with monitoring and app features functioning as expected. This is the most common post-install theme. Representative review excerpt: "I had my system installed 12/2024 and it has been working great."
Helpful aftercare. Some reviewers describe follow-up support after turn-on, including help getting system-related credits or settings activated. These comments suggest active post-install assistance. Representative review excerpt: "After everything was finished, they followed up and helped our tenants get their solar credits activated and made sure everything was working the way it should."
Rare equipment issue. One reviewer reports an inverter failure several years after installation. It is the main complaint in this category, but it is rare relative to the broader praise. Representative review excerpt: "The SolarEdge inverter stopped working on May 25, 2022, about two and a half years after installation."
How this is built: category scores and summaries weigh the company's full published rating record (64 Google reviews averaging 4.9 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.