Albion Power Company Reviews

Reviewers generally describe Albion’s sales process as clear, knowledgeable, and helpful during system design and proposal review. The small number of complaints centers on pricing questions and requests for more explanation, but these are rare relative to the volume of praise.Solar.com's composite of published customer feedback, not a customer quote

Clear, informed proposals. Reviewers say Albion’s proposals were detailed, practical, and grounded in knowledge of system design, permitting, and site-specific constraints. Several describe the team as helping them understand options and work through the right setup for their home or business. Representative review excerpt: "They designed a great system; and when it came time to install, we really appreciated their skill and expertise, including Stephen the project manager and Saul the electrician."

Helpful problem-solving during planning. Some reviewers report that Albion worked through unique project issues, including tree, roof, and electrical considerations, while keeping the overall plan workable. These comments suggest a consultative approach during the sales phase. Representative review excerpt: "Additionally, while the other two companies told us we would have to cut down our old-growth oak tree, Albion helped us work out a plan to trim it and still..."

Occasional pricing questions. A small number of reviewers say they wanted more explanation about why pricing was higher than expected. This appears as a minority concern rather than a common theme. Representative review excerpt: "I asked for more explanation as to why they would be so much more expensive."

Feedback on pricing and financing is more mixed than Albion’s other categories. Many reviewers say quotes were clear and the final price matched expectations, while others report higher-than-expected pricing, billing concerns, or surprise-cost concerns.Solar.com's composite of published customer feedback, not a customer quote

Clear quotes and financing options. Some reviewers say Albion explained pricing and financing clearly, including detailed quotes and convenient financing choices. These comments suggest that when the process goes well, cost expectations are communicated upfront. Representative review excerpt: "His quote was detailed and precise, clearly explained the prices, ROI and performance of a few different suggested implementations, and he was able to walk us through a detailed explanation..."

Price matched the quote for some customers. A few reviewers report that the company delivered the work at the quoted price and that the overall process felt straightforward. These reviews point to transparency in at least part of the customer experience. Representative review excerpt: "They are a local company did what they said at the price quoted."

Higher prices and billing concerns. Other reviewers describe Albion as priced above expectations and report billing or management issues. The complaint pattern is not dominant, but it is material enough to keep this category in the mixed range. Representative review excerpt: "Again, this is a billing/management snafu that I would not have expected from a local company whose rates are already substantially higher than the big national installers."

Communication and coordination are a major strength in the review set. Reviewers frequently describe Albion as responsive, organized, and attentive through planning, handoffs, and permit-related steps, with only a few isolated complaints about visit timing or follow-through.Solar.com's composite of published customer feedback, not a customer quote

Responsive and well organized. Reviewers repeatedly say Albion kept them informed, explained each step clearly, and managed the process with strong project ownership. Several mention smooth coordination across permits, scheduling, and site visits. Representative review excerpt: "Everything was well explained, scheduling was clear, communication was solid, and the steps with PGE and the city permits moved forward without a single issue."

Strong permit and utility coordination. Customers also describe the team as knowledgeable about PG&E and city permitting, which helped keep projects moving. These reviews suggest solid internal coordination and good handling of administrative steps. Representative review excerpt: "Their pricing was competitive, and they were quite knowledgeable about dealing with PG & E and our city permitting process."

A few coordination misses. A small number of reviewers mention isolated communication problems, including unannounced visits or other coordination gaps. These concerns appear limited relative to the overall praise. Representative review excerpt: "One of their guys just showed up two or three times (to look at how his team did) and rang the bell without calling ahead."

Most reviewers report that Albion kept projects moving on a predictable schedule, especially where permits and utility steps were involved. A small number of comments note delays or changes over time, but the dominant pattern is steady progress with expectations set clearly.Solar.com's composite of published customer feedback, not a customer quote

Clear scheduling and permit progress. Reviewers say scheduling was explained well and that permit-related steps moved forward without major issues. This suggests the company generally sets realistic expectations and follows through on timing. Representative review excerpt: "Everything was well explained, scheduling was clear, communication was solid, and the steps with PGE and the city permits moved forward without a single issue."

Delays were sometimes explained upfront. Some customers note that projects took a long time because of permitting or high demand, but say they were told this in advance. That makes the delay sound more like a process constraint than a surprise. Representative review excerpt: "From the beginning, we were told we would have to wait about nine months between signing and implementing the project because of the high demand for quality solar arrays."

Isolated timeline concerns. There is a small amount of negative feedback tied to later service experience or confidence in the company’s handling of an existing system. These comments are isolated and do not outweigh the broader pattern of timeline reliability. Representative review excerpt: "Unfortunately for me, the company that originally installed my system changed hands in the intervening years and after a few interactions with their service manager I lost confidence and cut..."

Workmanship is one of Albion’s strongest areas in the review corpus. Reviewers frequently describe the installations as high quality, professional, and clean, with few complaints about problem handling or site care.Solar.com's composite of published customer feedback, not a customer quote

High-quality installation results. Reviewers often say the finished solar, battery, roof, and related work looked great and functioned well. These comments point to strong craftsmanship across complex projects. Representative review excerpt: "Our Solar/ batteries/ metal roof on the house, garage, and office, along with the ten skylights, looks great and functions perfectly!"

Professional crews and careful execution. Customers describe the crews as efficient, clean, and well supervised, with coordinated work across electrical and roof-related tasks. Several reviews also mention thoughtful planning around timing and site conditions. Representative review excerpt: "He came back to us with a clear plan including integration into the electric system, number and placement of solar panels, and coordinated the roof work (roof was quite old..."

Limited concerns about issue handling. A small number of reviewers say the company was less equipped to respond when problems came up. This is a minority concern within an otherwise highly positive workmanship record. Representative review excerpt: "Their work was fine, but their prices are very high, and they are not equipped to deal with any problems: they simply smugly think everything is going to go perfectly."

Post-installation feedback is overwhelmingly positive. Reviewers describe good system performance, helpful follow-up, and support that continued after installation, while only a rare complaint suggests occasional dissatisfaction with problem handling.Solar.com's composite of published customer feedback, not a customer quote

Strong reported system performance. Several reviewers say the installed systems produced well and delivered the expected long-term value. These comments indicate that performance after turn-on is a major strength in the review set. Representative review excerpt: "However, because of the high quality of the solar panels and battery and the size of the array Albion proposed, the estimated returns were astronomically more over time than the..."

Helpful follow-up after installation. Reviewers also report that Albion returned to address questions or make fixes after installation, which suggests ongoing support rather than a one-and-done handoff. This theme appears consistently in the feedback. Representative review excerpt: "He came back to us with a clear plan including integration into the electric system, number and placement of solar panels, and coordinated the roof work (roof was quite old..."

Rare complaint about issue response. A small number of reviewers say they were disappointed with how problems were handled after the install. This appears to be an isolated concern in a strongly positive category. Representative review excerpt: "Their work was fine, but their prices are very high, and they are not equipped to deal with any problems: they simply smugly think everything is going to go perfectly."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.