Alive Industries Reviews

Reviewers mostly describe clear proposals, helpful explanations, and a process that felt low-pressure and straightforward. A small number of complaints mention contract and pricing disputes, but they are rare relative to the overall praise.Solar.com's composite of published customer feedback, not a customer quote

Clear, low-pressure sales process. Many reviewers say the sales process was informative and not pushy, with proposals that helped them understand the project before moving forward. Representative review excerpt: "Adam still offered to have me bring in my Electric bill suggesting ways I could reduce my bill just by making some small changes."

Permits and planning handled for them. Several customers report that the company handled the logistics and made the process feel simple, including permit-related steps. Representative review excerpt: "They everything needed, including obtaining city permits and made the process completely painless - they did all this while I was travelling overseas making them a total trust worthy, professional..."

Contract and pricing disputes. A few reviewers describe disagreements around contract terms or cost explanations, including cases where they felt expectations were not handled well. Representative review excerpt: "He falsifies our contract as a "mistake" and argues that I am "hurting 19 families." Save the guilt trip!"

Feedback on pricing is mostly favorable, with reviewers often calling prices fair and communication responsive. A small set of complaints centers on cost explanations and how pricing was discussed, so this area is positive overall but not spotless.Solar.com's composite of published customer feedback, not a customer quote

Fair pricing comments. Reviewers often describe the pricing as reasonable, and some say the quote compared favorably with what they had been offered elsewhere. Representative review excerpt: "Their price was reasonable, in fact a bit less than one of the other solar installers I had called."

Responsive pricing support. Customers also mention strong service around pricing questions, with quick answers and clear follow-through after installation. Representative review excerpt: "ALIVE Solar has provided fantastic customer service, great pricing, and fast communication - which for me is very important."

Cost explanation complaint. A few reviewers report dissatisfaction with how cost differences were explained during the sales conversation. Representative review excerpt: "My wife starting asking questions as to why the cost difference and Adam told her she was too cheap."

Most reviewers describe the team as responsive, patient, and willing to follow through on questions or service needs. The main complaints involve missed callbacks, no-shows, or late communication around appointments and project starts.Solar.com's composite of published customer feedback, not a customer quote

Responsive follow-up. Many customers say the company stayed engaged after the sale and responded quickly to questions, service needs, and warranty-related issues. Representative review excerpt: "Dan was on our install team and he's still involved and was very responsive to a couple of issues over the years."

Patient, helpful coordination. Reviewers also describe staff as patient and communicative when explaining next steps and handling concerns. Representative review excerpt: "In both cases, both Carol and Adam were very patient in responding to all of my questions and concerns."

Missed call or appointment. A small number of reviewers say they experienced missed callbacks or appointments that did not happen as scheduled. Representative review excerpt: "I had an appointment scheduled with ALIVE in which they did not come on the appointed date or even give a call for that matter."

Timelines are usually described as smooth, with some reviewers noting on-time arrivals and even early completion. Still, there are a few complaints about cancellations, no-shows, and delays tied to permits or inspections.Solar.com's composite of published customer feedback, not a customer quote

On-time or ahead of schedule. Several reviewers say installation happened on time or even ahead of schedule, with clear scheduling and prompt work on the day of service. Representative review excerpt: "The installment team didn't break a single tile, and installation was complete a day ahead of schedule."

Permitting and scheduling handled well. Some customers report that permit steps and scheduling were managed smoothly and made the project feel straightforward. Representative review excerpt: "They everything needed, including obtaining city permits and made the process completely painless - they did all this while I was travelling overseas making them a total trust worthy, professional..."

Delays and no-shows. A small number of reviewers report canceled appointments, missed start dates, or waiting on permits and inspections longer than expected. Representative review excerpt: "On October 1--the very day their team confirmed they would be on-site--without any prior notice, the roofing installation was canceled and delayed without a clear future date."

Workmanship feedback is strongly positive, with reviewers often praising professional crews, clean installs, and solid results. The limited complaints mention roof or leak-related issues, but these appear to be the exception rather than the norm.Solar.com's composite of published customer feedback, not a customer quote

Professional, clean installs. Reviewers frequently describe the crews as professional, quick, and careful about cleanup and site condition. Representative review excerpt: "Finally, the install team also was very professional and a clean, and quick install."

Quality installation results. Customers also say the installation work itself was strong, including projects that went smoothly from start to finish. Representative review excerpt: "They have been a dream to work with as well as the fact they did a fantastic job with our solar system."

Roof or site damage concerns. A few reviewers mention roof-related damage or leak concerns during installation, sometimes alongside notes that the issue was later addressed. Representative review excerpt: "Install team was pretty good with one minor issue of putting a nail through my exposed roof (that I warned them about) but it was fixed to my satisfaction."

This is the strongest area in the review set, with customers repeatedly describing good system performance and responsive post-install support. The small number of complaints suggests occasional service issues, but the dominant pattern is durable follow-up and effective help after turn-on.Solar.com's composite of published customer feedback, not a customer quote

Helpful post-install service. Many reviewers say the company continued to help after installation, including support for system checks, minor issues, and follow-up visits. Representative review excerpt: "I had a problem and they came to my home at a moments notice and followed up on their promises they gave when I purchased from them over 6 years..."

System performance and monitoring support. Customers also report that their systems have been working well and that the company helped ensure tracking or related features were functioning properly. Representative review excerpt: "Even after our panels were installed, Alive has been so great with customer service and ensuring that our system is working properly and tracking properly."

Ongoing support after years. Some reviewers specifically mention long-term follow-through, including service years after the original installation. Representative review excerpt: "These guys originally installed our solar system and Tesla batteries and they've been working out great."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.