Altair Solar Reviews

Reviewers generally describe the sales process as clear and helpful, with representatives taking time to explain system details, options, and expected process steps. A smaller number of comments raise concerns about proposal expectations not matching the eventual outcome, so the overall picture is positive but not uniformly so.Solar.com's composite of published customer feedback, not a customer quote

Clear explanations. Reviewers often say the sales team walked them through technical and procedural details and helped them understand the full process before signing. Representative review excerpt: "He goes to great lengths to explain the details (technical and procedural) around solar to you, walks through all the considerations and shepherds you the entire end-to-end process."

Tailored system design. Several reviewers report that the team helped customize systems around household needs and power goals, including helping customers think through options and ROI. Representative review excerpt: "Excellent experience of working with the team to customize a system that perfectly suited my household's current and future energy needs."

Proposal expectation gap. A minority of reviewers describe disappointment with how an initial proposal or promise relative to what they say was ultimately delivered, which suggests some inconsistency in set expectations. Representative review excerpt: "I started search for a solar panel installer in March and finalized with Altair in May based on their excellent reviews and their initial proposal of being installing all 15..."

At the same time, some reviewers describe communication gaps, service issues, or concerns tied to costs and post-sale expectations, so transparency is mixed rather than spotless.Solar.com's composite of published customer feedback, not a customer quote

Helpful pricing context. Reviewers say the team explained pricing and process details clearly enough that they felt comfortable comparing options and understanding what they were paying for. Representative review excerpt: "He goes to great lengths to explain the details (technical and procedural) around solar to you, walks through all the considerations and shepherds you the entire end-to-end process."

Perceived good value. Some customers report that Altair came in as a strong deal for the system size and panel quality they received, and others say their utility bills dropped after installation. Representative review excerpt: "I price shopped (using SolarSage) and Altair was the best deal with quality panels."

Service concerns affect trust. A few reviewers connect their concerns about pricing transparency to broader service and follow-through problems, including unresolved issues and difficulty getting responses after the sale. Representative review excerpt: "I have emailed and called with no answer I would recommend Altair right away, but until they fix their customer service I’ll hold off for now."

Communication is one of the weaker parts of the review picture. Some reviewers describe regular updates and attentive project guidance, but many more report missed replies, difficulty reaching staff, and weak follow-through when service issues came up.Solar.com's composite of published customer feedback, not a customer quote

Unreturned messages and service gaps. A larger share of reviewers report limited communication, unanswered calls or emails, and difficulty getting help after install or during repair requests. Representative review excerpt: "We have a roof leak (with video during rain) from the exact penetration point of their solar installation, and they refuse to return emails, texts, and voicemails to make the..."

Regular updates when things went well. Positive reviewers say they received timely updates, answers to questions, and clear guidance through installation and activation. Representative review excerpt: "Throughout the process, they were transparent, providing regular updates and answering all of my questions along the way."

Frequent responsiveness in some cases. Some customers describe individual team members as proactive, checking in often and explaining next steps when delays arose. Representative review excerpt: "Oz frequently checked in on us, warned us of delays coming from the county as a result of the pandemic, and made sure we understand each step of the installation."

Timeline performance appears uneven. Some reviewers say the installation and activation moved quickly and stayed on schedule, while others report cancellations, repeated inspection problems, and long delays before completion or service resolution.Solar.com's composite of published customer feedback, not a customer quote

Missed dates and inspection delays. Other reviewers describe cancelled install dates, no-shows, and multiple failed or rescheduled inspections that stretched the project timeline by weeks or months. Representative review excerpt: "During the installation process, they rescheduled installation once which delayed the process by 1 month, had one no shows with scheduled inspection, then failed the 1st inspection, only to pass..."

Fast installs for some projects. Several reviewers say the crew finished on time or even ahead of schedule, with one noting the system was installed in a day and others describing prompt activation. Representative review excerpt: "The installation was completed in a day, and the system has been performing very well ever since."

Active notice of external delays. Some customers report that the company kept them informed when county or permitting delays affected the schedule, which helped them understand why the project was moving slower. Representative review excerpt: "Oz frequently checked in on us, warned us of delays coming from the county as a result of the pandemic, and made sure we understand each step of the installation."

Installation workmanship receives moderate praise overall, with several reviewers describing professional crews and careful coordination around roof work. Still, a meaningful set of complaints centers on roof leaks, inspection fixes, and situations where homeowners say follow-up on site damage was slow or incomplete.Solar.com's composite of published customer feedback, not a customer quote

Professional crew coordination. Positive reviewers say the installation team worked efficiently, coordinated with other roofers when needed, and generally handled the job in a professional way. Representative review excerpt: "Altair Solar was very helpful in scheduling the solar installation while our roofers were on site (it was a busy week here!)."

Care with equipment and layout. Some reviewers felt reassured by how the team explained panel and mounting quality and by the attention given to the install plan. Representative review excerpt: "He gave us peace of mind when he showed us the quality of panels and mounting equipment to assure us there wouldn't be any leaks in our roof."

Roof and cleanup concerns. A number of reviewers report roof leaks, unresolved repair needs, or inspection issues that they say point to problems with site care or installation follow-through. Representative review excerpt: "We have a roof leak (with video during rain) from the exact penetration point of their solar installation, and they refuse to return emails, texts, and voicemails to make the..."

Post-install support and system performance are mixed. Some reviewers say the system has performed well and that they received helpful help after minor issues, but others report inverter problems, monitoring failures, roof-related service issues, and difficulty getting warranty or repair help.Solar.com's composite of published customer feedback, not a customer quote

Service and warranty frustrations. Several reviewers describe problems with inverters, monitoring, or roof-related repairs, and say they had trouble getting timely post-install support when issues appeared. Representative review excerpt: "My inverter stopped working in May, without informing me they ordered a new warranty replacement inverter for me."

Helpful after minor issues. A few reviewers say the team stayed helpful after the install and continued to assist when small issues came up. Representative review excerpt: "Awesome team who have helped even after with so.e minor issues."

System design and component guidance. Some customers report that Altair helped them understand panel and microinverter choices and build a system that fit their needs. Representative review excerpt: "We chose Oz and Altair because they helped explain the quality of the panels and the micro-inverters that they used."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.