Alternative Energy Systems Reviews

Reviewers most often describe the sales process as helpful and informative, with several saying they got clear explanations of system options and felt confident in their choices. Complaints are also material, though, and focus on pressure, unanswered follow-up questions, and expectations that did not match later experience.Solar.com's composite of published customer feedback, not a customer quote

Clear explanations. Several reviewers say representatives walked them through options and answered questions in a way that helped them feel comfortable with the proposal. These accounts describe a low-pressure, informative sales experience. Representative review excerpt: "He walked us through a few different options for the system and gave us enough information that we were able to have a lot of confidence in our final choice."

Helpful follow-through. Some customers report that a sales contact handled early communication and kept the process moving. This suggests the handoff from proposal to project launch was smooth for part of the review set. Representative review excerpt: "John my sales guy was great and did most of the follow through and office communication during the initial start."

Pressure and follow-up gaps. Other reviewers describe pressure during the sales process or say their questions went unanswered after the sale. A few also report that later pricing or service expectations did not line up with what they believed was promised. Representative review excerpt: "They create problems that should not even be problems when you don't give into their pressure."

Feedback on pricing and financing is mixed, with some reviewers saying the financing process was handled smoothly and the value was worthwhile. Still, a significant share of complaints centers on surprise costs, deposit or refund disputes, and incentive timing or pricing assumptions that changed over time.Solar.com's composite of published customer feedback, not a customer quote

Surprise costs and deposit disputes. Complaints include unexpected bill amounts, disagreement over refunds, and frustration when pricing or incentive timing changed the final value customers thought they were getting. Reviewers also describe situations where service or warranty-related costs were not explained to their satisfaction. Representative review excerpt: "You are the ones that canceled the contract therefore you should refund my deposit in FULL!!!!"

Financing support. Some reviewers say the company handled financing smoothly and helped make the purchase process easier to manage. These comments frame the financial side of the project as organized and straightforward. Representative review excerpt: "Very smooth process and they handled the process of financing which helped a lot."

Value for quality. A few customers say the price was acceptable because they felt the workmanship and service justified it. These reviews are positive, but they still imply price was a consideration rather than a standout strength. Representative review excerpt: "While their price may have been a little higher than some of the competition, it was well worth it for the quality of work and service."

Most reviewers describe the company as responsive and supportive during parts of the project, especially when staff took time to explain options or work with customer schedules. The complaint pattern is still meaningful and focuses on missed callbacks, unclear handoffs, and communication that seemed to fade after the sale or service visit.Solar.com's composite of published customer feedback, not a customer quote

Responsive and patient. Several reviewers say staff were patient, explained the process clearly, and helped them navigate questions during an already stressful time. These accounts point to strong interpersonal support when communication was working well. Representative review excerpt: "My family had a lot going on personally at the time (death in the family) and we were stressed and also had a lot of questions."

Helpful coordination. Some customers say the company coordinated well across multiple steps or multiple projects, and that staff worked through questions without making the process feel difficult. These reviews suggest solid project ownership in successful cases. Representative review excerpt: "We have utilized your services twice now (two separate projects) over the last number of years, and each time, you did not disappoint."

Missed callbacks. Complaints describe calls that were not returned, questions that went unanswered, and service communication that did not continue after the initial sale or job visit. Some reviewers also report confusion around account or service changes.

Reviewers often say work was completed on time or even ahead of schedule, with crews showing up as planned and finishing quickly. At the same time, a smaller but real complaint pattern mentions delays, slow starts, and waiting through permitting or activation steps longer than expected.Solar.com's composite of published customer feedback, not a customer quote

On-time visits. Some reviewers say scheduled crews arrived on time or early and completed work quickly. These comments suggest good day-of coordination when appointments were set. Representative review excerpt: "Each time somebody was scheduled to be here, they were on time (or even a little early), they did high quality work, and they were super pleasant human beings to..."

Fast completion. A few customers describe projects that moved from installation to finish efficiently, with electrical or final steps wrapped up shortly afterward. This points to reliable execution on at least some timelines. Representative review excerpt: "They installed the Sunpower panels completely on a Friday and the next Tuesday (Monday was a holiday) their electrician came out and finished the installation that day."

Delays and waiting. Other reviewers report slow starts, long waits, or project delays that affected financing or activation timing. A few also describe a prolonged period before the system was fully operating. Representative review excerpt: "So after 8 months and more excuses I would like to say all done and working but that's not the case."

Workmanship is one of the stronger parts of the review record. Reviewers frequently describe professional crews, careful installation, clean job sites, and solid attention to quality, with only a rare mixed note about difficult roof access.Solar.com's composite of published customer feedback, not a customer quote

Professional crews. Reviewers often say the installation team was professional, patient, and timely, with work that met or exceeded expectations. These comments show strong confidence in the crew’s overall conduct. Representative review excerpt: "AES was nothing but professional the entire time, very patient, timely, and did A+ quality work."

Clean finish. Some customers specifically mention spotless cleanup and technicians who reviewed the work before leaving. That kind of detail suggests care for the home as well as the system itself. Representative review excerpt: "Your technician, Sandro, consistently arrives on time, performs high-quality work, leaves the area spotless, and takes the time to review the system with me before he leaves."

Site challenges noted. One mixed review notes that accessing panels on a metal roof was time-consuming and difficult. The comment does not describe poor workmanship, but it does show that certain installs can be more complex. Representative review excerpt: "Some time consuming and difficult accessing the panels on the metal roof."

Post-install feedback is generally positive, with many reviewers saying the system produced well, monitoring worked, and service issues were addressed effectively. Even so, complaints do appear around billing expectations, account changes, and follow-up after the sale or service period, so the picture is not uniformly strong.Solar.com's composite of published customer feedback, not a customer quote

Strong production. Several reviewers say their systems are producing well or even overproducing, and some mention monitoring or battery activity that confirmed the system was working as expected. These are clear signs of positive post-install performance. Representative review excerpt: "I am overproducing and putting into the grid every day, despite running 3 AC units in 3 structures, plus a 220v well pump and a wife who has never turned..."

Fast problem resolution. A number of customers say service issues were identified and fixed quickly after installation. In these reviews, the company appears responsive when a system needs attention. Representative review excerpt: "I called about a problem with my system and within 2 hours the technician was there to fix the issue."

Post-install frustrations. Complaints include billing surprises, concerns about ongoing service costs, and cases where customers say follow-up after the sale was limited. Some reviewers also report account or service changes that made it harder to track system performance or support. Representative review excerpt: "I mentioned more than once that the service should be included since it was a leased system, and I should not be charged for any service visits."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.