American Array Solar Electric Reviews

Reviews on sales and proposal integrity are mostly positive, but a meaningful minority describe confusion around contracts, quote follow-up, and how expectations were set. Praise centers on responsive sales help, clear answers, and cases where customers felt the system delivered savings consistent with the proposal.Solar.com's composite of published customer feedback, not a customer quote

Responsive, helpful sales guidance. Reviewers often say sales staff were responsive, answered questions clearly, and were easy to work with during the proposal stage. Representative review excerpt: "Nicolas in sales was very responsive and easy to work with - answered pretty much all questions we had."

Savings claims sometimes matched experience. Some customers report their utility bills dropped after installation and describe the outcome as in line with what was discussed upfront. Representative review excerpt: "After two years of Net Metering service, we are happy to say our bill for electric only was reduced to about $20 per month that saved about $200-300 dollars per..."

Contract and quote follow-up concerns. A subset of reviewers describe confusion around contract terms, quote follow-up, or expectations that were not fully aligned once the project moved forward. Representative review excerpt: "My fault for not reading the contract in full but the sales manager Omar told me its not their fault and it's my problem."

Price and financing transparency reads mixed. Reviewers praise clear cost breakdowns and upfront explanations, but a notable share report deposit issues, surprise cost concerns, and frustration around contract terms or incentive timing.Solar.com's composite of published customer feedback, not a customer quote

Clear cost explanations in positive reviews. Some customers say they received a straightforward breakdown of costs and felt the company was upfront about possible additional expenses. Representative review excerpt: "He clearly broke down all the costs and was upfront about any potential additional expenses, which I really appreciated."

No-pressure pricing feedback. Reviewers also mention honest assessments and a lack of upselling in the pricing conversation. Representative review excerpt: "They gave me an honest assessment, didn’t try to upsell me, and gave me a clear breakdown of costs."

Deposit and contract concerns. Complaint-focused reviews describe large deposits, difficulty getting answers on the final arrangement, and frustration once the contract was signed. Representative review excerpt: "To begin with, after taking a hefty deposit, the installers took EIGHT MONTHS to install the system."

Communication and coordination are a relative strength overall, with many reviewers describing attentive project management and frequent updates. The main complaint pattern is the opposite experience: some customers report repeated follow-up, confusion, or slow handoffs when trying to keep projects moving.Solar.com's composite of published customer feedback, not a customer quote

Strong project ownership. Many reviewers describe staff who worked hard on their behalf, kept them informed, and helped move the project forward. Representative review excerpt: "I specifically want to thank Mary from American Array who worked tirelessly on my behalf to get this project done."

Post-install follow-through. Some customers say the team followed up after installation, explained next steps, and resolved issues quickly when they came up. Representative review excerpt: "After the install, they followed up to ensure I was satisfied, explained how to monitor the system, and confirmed it was functioning as expected."

Chasing updates. Complaint reviews often mention having to repeatedly contact the company for updates or feeling that communication was inconsistent during the project. Representative review excerpt: "I have literal dozens of emails and call logs showing how hard I had to chase my project manager to ensure the December, PTO was achieved, including same day no..."

Timeline reliability is generally positive, with many reviewers saying installs moved quickly and coordination around inspections or activation was handled well. Still, a smaller set of reviews describe delays, missed scheduling steps, or projects that finished installation but lingered before final activation.Solar.com's composite of published customer feedback, not a customer quote

Fast installs and cleanup. Reviewers frequently say crews arrived on time, completed the work quickly, and cleaned up afterward. Representative review excerpt: "Installation crew arrived before scheduled time, installed in few hours, and cleaned up everything."

Active coordination on inspections. Some customers describe the company pushing hard to get inspections scheduled and to keep permitting steps moving. Representative review excerpt: "Both American Array and I pushed PG&E very hard to get the inspections scheduled and clearly defined requirements, which you can imagine was not easy to deal with."

Delays before final activation. A smaller group reports repeated delays around permits, inspections, parts, or PTO, even when the physical install itself was completed. Representative review excerpt: "Every step of the way was delayed, done incorrectly, they didn't have the right parts, Oops we ordered the wrong part--more delays."

Workmanship and site care are rated positively overall. Reviewers frequently mention clean installs, professional crews, and satisfactory inspection results, while the main complaints involve follow-up repairs, missed connections, or concerns that required callbacks.Solar.com's composite of published customer feedback, not a customer quote

Clean, efficient installation work. Many reviewers say the crew arrived early, completed the install efficiently, and left the site clean. Representative review excerpt: "Installation crew arrived before scheduled time, installed in few hours, and cleaned up everything."

Good inspection and design execution. Some customers describe the company handling inspection steps successfully and helping design the system around the home’s layout or planned changes. Representative review excerpt: "- House expansion (w/ additional roof) and remodel was planned, so solar installer needed to design solar panel layout and estimate electricity usage when new roof only existed in architecture..."

Repair and rework complaints. Complaint reviews mention callbacks for repairs, missed connections, or concerns about damage and follow-up workmanship. Representative review excerpt: "They made me wait about 1 month to add the breaker to my box for the solar panels and when they finally did, they forgot to connect it."

Long-term support and system performance are a clear strength in the review set. Most reviewers describe strong post-install help, helpful monitoring guidance, and systems that perform as expected or better, though a smaller number mention warranty or support frustrations after the project was complete.Solar.com's composite of published customer feedback, not a customer quote

Helpful post-install support. Reviewers say the company followed up after installation, explained monitoring, and sent help quickly when a minor issue came up. Representative review excerpt: "Even after the install, when we noticed a minor issue with the battery, they sent someone out the same day to diagnose and fix it."

System performance met expectations. Many customers report that the system has been performing well and, in some cases, better than expected after PTO or activation. Representative review excerpt: "In the end, the system is working even better than I expected on paper, which is the best result I could hope for."

Warranty and configuration concerns. A smaller set of reviewers mention uncertainty around warranty limits, app configuration, or needing to contact support to get information after the system was installed. Representative review excerpt: "But they said if I wanted to go with an outside vendor for a second battery, my entire warranty would be voided."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.