American Home Improvement Reviews

Reviewers most often describe the sales process as clear, patient, and low-pressure, with several noting detailed explanations and straightforward answers. A smaller set of complaints says some proposals or contract expectations felt unclear, overly aggressive, or inconsistent with what had been discussed.Solar.com's composite of published customer feedback, not a customer quote

Clear explanations. Many reviewers say the sales team took time to explain the proposal, answer questions, and avoid unnecessary upselling. They describe the early process as straightforward and confidence-building. Representative review excerpt: "He took the time to explain everything in detail, didn't try to upsell anything, and ensured the project stayed on schedule."

Direct answers. Some customers report choosing the company because the answers were direct and easy to understand. These reviews frame the proposal as organized and helpful in setting expectations. Representative review excerpt: "After meeting with 10 different contractors, we chose to go with American Home because of their direct and clear answers."

Proposal concerns. A smaller group of reviews says the sales experience felt pressured or misleading, with concerns about proposal quality, contract expectations, or paperwork handling. These complaints are present but limited relative to the overall volume of praise. Representative review excerpt: "How can anyone trust a company that "lost" a customer's application, strings the customer along, and tries to shove down a joke of a proposal for what clearly is the..."

Feedback on pricing and financing is mixed but leans positive. Many reviewers mention clear cost breakdowns and helpful walkthroughs, while a meaningful minority describe surprise fees, higher-than-expected totals, or confusion around billing and incentive timing.Solar.com's composite of published customer feedback, not a customer quote

Clear cost walkthroughs. Several reviewers say the team explained the project from start to finish and provided transparency on design, permitting, materials, and costs. These comments suggest a generally solid effort to make pricing understandable. Representative review excerpt: "It was also very comforting that they provided clear transparency on all aspects of the project from design to city permitting to materials to costs."

Comfort with the process. Some customers report that the financing and pricing discussion helped them feel more comfortable before moving forward. They describe the team as responsive and willing to explain the details. Representative review excerpt: "He was super professional and really took the time to walk me through the entire process from A to Z, which made me feel a lot more comfortable before we..."

Unexpected charges. A smaller but notable set of reviews mentions surprise fees, inflated totals, or concerns about billing and deposits. A few also reference incentive timing and unclear refund expectations, which made the pricing experience feel less transparent. Representative review excerpt: "That’s exactly why I canceled: I felt I was being double-billed — once through insurance, and again out of pocket — and the overall price felt inflated to include unnecessary..."

Reviewers very often praise the company’s responsiveness and project ownership. Customers frequently mention clear handoffs, regular updates, and project managers who kept jobs moving, though a few reviews describe needing repeated follow-up or inconsistent coordination.Solar.com's composite of published customer feedback, not a customer quote

Responsive project management. Many reviewers say the project manager stayed in touch, answered questions quickly, and kept the work organized. These comments point to strong day-to-day coordination. Representative review excerpt: "The project manager Nick and consultant who were helping me with this project answered all my questions and responded to emails reasonably fast."

Helpful handoffs. Customers also describe smooth coordination across planning, materials, and inspection steps. Several reviews say the team handled the project details so the homeowner did not have to chase down updates. Representative review excerpt: "David was an incredible project manager, flawlessly coordinating the timeline and handling all the city inspections."

Follow-up issues. A small number of reviews say they had to keep following up or saw communication slip at certain stages. These complaints are less common, but they show that coordination was not seamless in every case. Representative review excerpt: "I should've known Nick was unreliable and unable to handle the job because I had to constantly follow up with him and his assistant Leor (who had no clue what..."

Most reviewers report that schedules were handled well, with permits, inspections, and activation moving at a steady pace. A few complaints mention delays, missed visits, or paperwork problems, but they are much less common than the positive reports.Solar.com's composite of published customer feedback, not a customer quote

Inspection and schedule control. Some reviewers say the project manager kept the timeline on track and handled inspections without major friction. These comments frame the process as organized and reliable. Representative review excerpt: "David was an incredible project manager, flawlessly coordinating the timeline and handling all the city inspections."

Faster-than-expected completion. Several customers describe the work as moving quickly, sometimes finishing sooner than they expected. They credit the team with staying on schedule and keeping the job site active. Representative review excerpt: "Not once did we think "what's taking so long" but there were plenty of times where we thought "wow they finished that already?" Very grateful to him and his team..."

Delay complaints. A small set of reviews mentions lost paperwork, no-shows, or work that did not happen on the promised date. These complaints suggest that timeline reliability can vary in individual cases. Representative review excerpt: "Come June, he tells us he "lost" our application, but was sure that he had given everything to the person who processes solar application with Edison and then switches his..."

This is the strongest-rated area in the review set. Reviewers frequently praise installation quality, daily cleanup, and professional crews, while only a few complaints mention damage, unfinished corrections, or messy job sites.Solar.com's composite of published customer feedback, not a customer quote

Clean job sites. Many customers say the crew kept the work area organized and cleaned up thoroughly each day. These reviews repeatedly mention attention to site care during the project. Representative review excerpt: "They cleaned up every single day!"

Quality of finished work. Reviewers often describe the installation as high quality and professional, with crews handling the job carefully. Some mention long-running satisfaction with the workmanship on their homes. Representative review excerpt: "Jack and his crew have done work at both my parent's house and mine for years, and I am always impressed with the level of quality of the jobs."

Limited workmanship complaints. A small number of reviews report damage, incorrect installation, or extra correction work after the fact. These complaints are present, but they are rare relative to the large amount of praise. Representative review excerpt: "They left a huge mess in our attic and crawlspace, gaps in plumbing keeping it ripe for critters to crawl into, installed windows incorrectly to allow for leakage, etc."

Post-install feedback is generally positive, with reviewers mentioning clean-looking systems, helpful explanations, and good early performance. The smaller complaint pattern focuses on warranty handling and the need for additional help after installation, which makes this category more mixed than the workmanship scores.Solar.com's composite of published customer feedback, not a customer quote

Clean system appearance. Some reviewers say the finished solar setup looked neat, with conduit hidden well and the roofline preserved. These comments suggest attention to how the system functioned and looked after installation. Representative review excerpt: "The panels look clean on the roof and they hid the conduit well so it doesn't look ugly on the side of the house."

Fast activation and early results. A number of customers report that their system was activated sooner than expected and that early performance met expectations. They describe the post-install experience as encouraging. Representative review excerpt: "The system was activated faster than I expected, and my first bill with solar was almost nothing."

Warranty support concerns. A small set of reviews says warranty follow-through was harder than expected or required additional outside proof. This makes the after-install support experience feel less consistent than the rest of the service. Representative review excerpt: "Promises of a 1-year warranty were broken as they expected us to hire another professional to prove there was an issue with their work product."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.