Sales & proposal integrity
Sales Integrity7.6/10
Reviewers most often describe the sales process as clear and low-pressure, with consultants taking time to explain the proposal and help customers understand what to expect. The category is broadly positive, and the review set does not surface a complaint pattern here.Solar.com's composite of published customer feedback, not a customer quote
Clear explanations. Reviewers say consultants explained the solar process in straightforward terms and helped them understand the bill, proposal, or project steps. Representative review excerpt: "John my Sr consultant was very good at explaining thing's to me and helping me go solar."
Patient sales approach. Several reviewers describe a patient, no-rush experience that gave them time to feel comfortable before moving forward. Representative review excerpt: "The patience exhibited by my sales rep Geride was, and is, commendable as this process took me months to feel comfortable with."
Helpful project guidance. Some reviewers also report repeat business or continued satisfaction after their first project, which suggests the proposal stage set accurate expectations. Representative review excerpt: "I hired them twice for a 10kwh Battery system and 11 panels to my existing system in Tehachapi originally."
Price & financing transparency
Price Transparency7.1/10
The available review evidence is one-sided and does not show a complaint cluster around final price or financing terms.Solar.com's composite of published customer feedback, not a customer quote
Pricing pricing. Reviewers say they received a good price or a quote they felt was fair for the work performed. Representative review excerpt: "Gena was so kind 😇 & got me a quote & thae job was done in 2 days at a great price.The service technician was very polite & efficient."
Loan and paperwork support. Some customers report that the team helped secure financing and handled loan documents in a streamlined way. Representative review excerpt: "First off I want to thank Aaron for his quick response and for helping me with a good price for my roof and with securing a loan to pay for..."
Helpful deal structure. A few reviewers also describe the financing and pricing conversation as easy to follow, with the team helping them move forward confidently. Representative review excerpt: "The hard working crew was impressive & professional.we got bids from other installers& Arc was by far the best for us.The loan documents - all done on our phone from..."
Communication & coordination
Communication7.7/10
Most reviewers describe strong day-to-day communication, with project managers and staff keeping them informed and answering questions promptly. There are also a small number of complaints about repeated follow-up being needed after the initial install, so this category reads positive with a limited watch-out.Solar.com's composite of published customer feedback, not a customer quote
Responsive project guidance. Reviewers commonly say project managers helped them understand each step and stayed engaged during the process. Representative review excerpt: "Angel my project manager did a great job helping me understand every step of the process."
Timely answers. Several customers report that questions were answered quickly and that the team kept them updated throughout the project. Representative review excerpt: "A few weeks ago I had a little problem with my solar it had a little glitch in it that shut it down system came back online so I called..."
Follow-up needed later. A minority of reviewers say they had to call or text multiple times over subsequent months to get issues resolved after the system was installed. Representative review excerpt: "After some initial adjustments I had to call and text a few more times over the following months to try to get the system to function as I envisioned."
Timeline reliability
Timeline Reliability7.1/10
Reviews are mostly positive about schedule coordination, permit progress, and knowing when crews would arrive. Still, a couple of reviewers describe delays or a process that did not unfold as planned, so timeline reliability appears somewhat uneven.Solar.com's composite of published customer feedback, not a customer quote
Clear schedule updates. Reviewers say they were kept informed about visit times and the steps ahead, which helped the project feel organized. Representative review excerpt: "I was informed through the whole process (mom has cancer lots of appts) I knew when they would be at the house and knew every step of the process, the..."
Seamless process for many customers. Some customers describe the work as moving smoothly from consultation to installation with little friction. Representative review excerpt: "The entire process, from consultation to installation, was seamless."
Not always on plan. A small number of reviewers report that the project did not go as scheduled and required extra follow-up to get to completion. Representative review excerpt: "The solar company install did not go as planned, yet Stephen stuck with me and was my advocate throughout this process."
Workmanship & site care
Workmanship7.5/10
Most reviewers describe the installation crews as professional, hard-working, and attentive to the home during the job. There are a small number of complaints about incorrect installation or resulting damage to system performance, which keeps this category from reading uniformly positive.Solar.com's composite of published customer feedback, not a customer quote
Professional crews. Reviewers often say the installers worked hard, showed up consistently, and handled the job with professionalism. Representative review excerpt: "Our installer showed up early every morning and worked hard through some extremely hot weather."
Good on-site execution. Some customers describe the install itself as top notch and note that the crew worked around their schedule. Representative review excerpt: "And speaking of the install, the job that Ryan and his crew did on my home was also top notch."
Installation errors reported. A small number of reviewers say parts of the install were done incorrectly and needed correction after the fact. Representative review excerpt: "Since installing the panels, install was done incorrectly to where it caused both my system to continuously fail for a month before things were corrected."
Long-term support & performance
Long-Term Support6.7/10
Feedback on post-install support is mixed. Many reviewers report that systems or inverters were brought back online and continued running well, but a notable set of complaints describes batteries, inverters, or follow-up service taking too long to resolve.Solar.com's composite of published customer feedback, not a customer quote
Systems running well. Some reviewers say their systems have run properly after installation and that the app or monitoring has been easy to use. Representative review excerpt: "The system has been running perfectly since then and the app is easy to use."
Useful repair support. A number of customers report that the team helped bring a solar or inverter issue back online after a problem occurred. Representative review excerpt: "I really appreciated everything they did to get our inverter back on line."
Service delays after install. A few reviewers describe battery or inverter problems that took an extended time to address, including cases where the system continued to fail before repairs were completed. Representative review excerpt: "We have had a bad experience with this company, the battery has already stopped working twice and it has taken a month to fix the problem."
How this is built: category scores and summaries weigh the company's full published rating record (107 Google reviews averaging 4.8 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.