Ars Roofing Gutters & Solar Reviews

Reviewers mostly describe the sales process as clear, informative, and not pushy, with several saying proposals included useful details they might otherwise have missed. A small number of complaints focus on quotes or proposal follow-through, so the section reads positive overall but not flawless.Solar.com's composite of published customer feedback, not a customer quote

Clear, informative proposals. The overall pattern is that the sales process often felt transparent and practical. Representative review excerpt: "Letitia at ARS Roofing facilitated a competitive and informative quote quickly and with excellent customer service."

Did not feel pushy. Some reviewers report being steered away from unnecessary work, which they saw as a sign the team was being honest about scope. That came through as a trust-building part of the sales experience. Representative review excerpt: "ARS helped me to realize I don't actually need a new roof (amazing, since I figured they'd push to sell me one)..."

Occasional quote mismatch. A smaller set of complaints says a walkthrough or follow-up quote did not align with what customers expected from the first visit. These comments suggest some inconsistency in proposal handling. Representative review excerpt: "And the proposal to do a walk through to quote me for the same exact job that was not done the first time around?"

Feedback on pricing is mixed. Many reviewers say the final bill matched the quote or felt fair, but there are also repeated complaints about higher-than-expected charges, price disputes, and frustration around repair costs or financing-related expectations.Solar.com's composite of published customer feedback, not a customer quote

Price matched the quote. Some reviewers say the final price stayed consistent with what was originally quoted, which they saw as straightforward and reassuring. Others describe the work as fairly priced for the scope completed. Representative review excerpt: "The two men who came worked for two hours and the price was still the same as the price quoted."

Reasonable value on repairs. Reviewers also mention quick follow-up repairs at costs they felt were reasonable, and a few describe the bid as fair or even below another estimate. Those comments point to a pricing experience that can feel transparent when scope is clear. Representative review excerpt: "We have called them subsequently for issues with an outbuilding and they've come out quickly dealt with the problem and the cost of the repairs was reasonable."

Disputes over charges. Complaints focus on unexpected or disputed costs, including higher hourly charges than quoted and frustration about being asked to pay again for maintenance or repair-related work. The feedback suggests some customers felt pricing explanations were not sufficiently clear. Representative review excerpt: "After accounting for the actual materials and overhead, the hourly rate I was charge for the work is $170/hour (vs the $95/hour quoted)."

Most reviewers describe the team as responsive, professional, and willing to provide updates when questions came up. The complaint pattern is smaller but noticeable, with some customers reporting missed callbacks, scheduling problems, or weak follow-through after the job.Solar.com's composite of published customer feedback, not a customer quote

Responsive, proactive updates. Reviewers frequently say the team kept communication open and shared updates on the job plan. Several also describe fast follow-up when they needed clarification or an inspection. Representative review excerpt: "Letitia and the team have been very professional from the start by keeping communication lines open, and providing us immediate updates with plans of the job."

Helpful team follow-through. Some customers report that multiple people on the team provided consistent service and helped resolve issues quickly. That pattern suggests coordination was often handled with a clear sense of ownership. Representative review excerpt: "Each person I came in contact with on her team had the same excellent customer service approach and follow through."

Callback and scheduling misses. A smaller set of reviews says calls were not returned, appointments were missed or misfiled, or follow-up after a problem was slow. These complaints point to occasional breakdowns in coordination. Representative review excerpt: "When I called, they said oh it must be their error as they see my appointment but it wasn't showing on their other calendar."

Timeline feedback is mixed-to-positive. Many reviewers say work started and finished as promised, while others describe long waits for scheduling, delays tied to weather or workload, and occasional rework or missed scheduling steps.Solar.com's composite of published customer feedback, not a customer quote

Completed when promised. Some reviewers say the crew showed up on time and finished the job within the expected window. Others mention that inspections were coordinated after completion without much hassle. Representative review excerpt: "I appreciated that they showed up when they said they would and that the job was completed on time."

Delays can be common. Several reviewers note that the company seemed very busy, which stretched out scheduling for estimates or repairs. In a few cases, customers describe delays that required extra follow-up to get work booked. Representative review excerpt: "The only issue to be aware of is that ARS Roofing seems VERY busy, so it took a long time to get on their schedule."

Weather and backlog affected timing. A few reviewers frame the wait as tied to weather or a crowded schedule, but still say the result was worth it. That makes the timeline picture feel cautious rather than fully negative. Representative review excerpt: "Although it took a long while for ARS to schedule a date for our roof repairs (mostly due to weather), it was worth the wait."

Workmanship is one of the stronger areas in the review set. Reviewers often praise the quality of the installation, the professionalism of the crew, and the way the team cleaned up the site, though a smaller group reports repeat repairs or work that did not hold up as expected.Solar.com's composite of published customer feedback, not a customer quote

Strong installation quality. Many reviewers describe the roofing work as high quality, with some saying the finished result exceeded expectations. The feedback often emphasizes attention to detail and solid craftsmanship. Representative review excerpt: "I did not understand the significance and value of working with a "

Clean job sites and professional crews. Customers also frequently mention clean work areas and crews that left the property tidy each day. That pattern suggests site care was a consistent strength in many reviews. Representative review excerpt: "The foreman made sure the roof was watertight every night and they cleaned up the entire workspace around our house every night."

Some repeat-fix complaints. A smaller number of reviewers report that the first attempt was not completed properly or that issues later required another visit. These complaints indicate that workmanship was strong overall, but not universal. Representative review excerpt: "You simply didn't do the job the first time, which required a second trip (surprise, surprise) to do what was supposed to be done the first time."

Post-install feedback is more uneven than the installation reviews. Some customers say warranty explanations were clear and follow-up repair requests were handled quickly, while others report slow callbacks, unresolved leaks, or disappointment with warranty support after the job was done.Solar.com's composite of published customer feedback, not a customer quote

Warranty explained clearly. Some reviewers say the warranty terms were explained in a detailed and understandable way. Those comments suggest the company can be clear about post-install coverage up front. Representative review excerpt: "When I asked about a warranty they explained how the lifetime warranty worked, going so far as to let me know that doing something like painting the gutters would void..."

Fast response to repair requests. A few customers report next-day or otherwise prompt responses when service was needed after installation. That points to at least some examples of responsive post-install support. Representative review excerpt: "ARS had great customer service and responded the next day to a repair request."

Unresolved service complaints. Other reviewers say they had trouble getting callbacks or resolving leaks after the job was completed. These complaints weigh heavily on the post-install experience because they center on support after turn-on. Representative review excerpt: "Had my commercial property done four years ago and since then I've continue to have leaks and no one will call me back or fix it."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.