Sales & proposal integrity
Sales Integrity6.1/10
Reviewers are split on the sales and proposal experience. Many describe clear explanations, low-pressure estimates, and a smooth quote-to-completion process, while a meaningful minority report unclear expectations, pricing concerns, or frustration with how issues were handled after the sale.Solar.com's composite of published customer feedback, not a customer quote
Clear and low-pressure estimates. Positive reviews say the estimate process was straightforward, with explanations that were easy to follow and little sense of pressure. Several reviewers also describe the full quote-to-completion experience as smooth and well organized. Representative review excerpt: "The person who came out for the initial estimate was very kind, explained everything clearly, and didn’t try to push unnecessary sales, which made a great impression."
Helpful proposal process. Some reviewers say the team provided useful options, communicated clearly, and helped navigate permit or coordination details. These comments suggest the proposal stage worked well for many customers. Representative review excerpt: "Absolutely great experience, from initial request for proposal to replace our failing solar inverter, providing options including the Tesla Powerall 3, and all the way through final inspection Everyone was..."
Expectation gaps for some customers. Complaint-oriented reviews describe frustration with pricing explanations, follow-up, and how certain issues were handled after the job. A few also say they felt the experience deteriorated after the initial sales conversation. Representative review excerpt: "Lastly, I had asked for a chimney cap several days before the project ended, but the sales manager Dan didn't get back to me fast enough and then also tried..."
Price & financing transparency
Price Transparency5.6/10
Feedback on pricing and financing is mixed and leans cautious. Timing around rebate or incentive details is also part of the complaints in this category.Solar.com's composite of published customer feedback, not a customer quote
Cost felt reasonable to some. Others describe the work as worth the price even when it was not the cheapest quote. Representative review excerpt: "The estimate was not the lowest of the quotes we received, but the final cost actually came in lower than expected."
Transparent for some projects. Positive reviews mention clear and communicative handling of quotes, with customers describing the pricing conversation as straightforward. These reviewers felt informed before work began. Representative review excerpt: "At all stages they were kind, communicative, and transparent, from the initial site visit and quote (Travis) to the prep for the project (Luis) to the actual project execution (Emmanuel..."
Price clarity concerns. Complaint reviews describe quotes that felt unexpectedly high, as well as moments when customers say they did not get a clear answer on anticipated costs. Some comments also point to confusion around materials or pricing details once the project was underway. Representative review excerpt: "The problem was that we asked how much he anticipated the costs to be and were completely blown off at that time and the manager said "
Communication & coordination
Communication7.8/10
Communication and coordination are generally praised, with many reviewers describing responsive staff, helpful project ownership, and good updates throughout the job. Still, a noticeable minority report poor handoffs, missing follow-through, or difficulty getting answers after installation or when problems arose.Solar.com's composite of published customer feedback, not a customer quote
Responsive project management. Many reviewers describe the team as responsive, friendly, and proactive, with homeowners saying they felt kept in the loop throughout the project. Some also mention clear ownership from the project staff. Representative review excerpt: "August roofing & solar team were professional, friendly, and very responsive throughout our roof repair project."
Clear communication for many homeowners. Positive feedback often highlights steady updates and a sense that questions were addressed quickly. Reviewers say that this made the process feel organized and reassuring. Representative review excerpt: "Tim kept things on track, clearly communicated with homeowners and addressed any concerns immediately."
Follow-through complaints. Complaint reviews describe problems getting answers, reaching the right people, or getting support after the job. Some reviewers say they felt brushed off once issues needed attention. Representative review excerpt: "And then you call and the people who you dealt with all seem to have disappeared and so they have no explanation for why things are not repaired correctly."
Timeline reliability
Timeline Reliability7.5/10
Timeline performance is mostly positive, with many reviewers saying work started on time, stayed on track, or even finished ahead of schedule. The main drawback is that some customers experienced delays between contract signing, material delivery, permits, or the actual start date, especially when the company was busy.Solar.com's composite of published customer feedback, not a customer quote
On-time project execution. Positive reviews frequently say crews arrived when expected, kept the project moving, and finished on schedule. Some customers also describe the overall process as efficient and well coordinated. Representative review excerpt: "The crew arrived on time every day, kept the site clean, and finished exactly on schedule."
Ahead of schedule for some jobs. A number of reviewers report that the work wrapped up earlier than expected or stayed on pace through inspection and completion. These comments point to reliable scheduling on many projects. Representative review excerpt: "They were efficient ahead of schedule."
Delays before work began. Complaint-oriented reviews describe waiting weeks or months for a crew date, replacement materials, or a project milestone. Even when communication was decent, some customers say the schedule slipped more than they expected. Representative review excerpt: "The most difficult aspect of this job was waiting for the nearly 3 months it took to get the crew here to do the replacement of the roof."
Workmanship & site care
Workmanship8.7/10
Workmanship and site care are a relative strength, with most reviewers praising the quality of the install, professionalism of the crews, and cleanup. A smaller set of reviews mention damage, missed details, or the need for return visits to finish or correct parts of the job.Solar.com's composite of published customer feedback, not a customer quote
Careful crews and clean job sites. Many reviewers say the crews were polite, knowledgeable, and careful with the property. Cleanup is a recurring positive theme, including comments about the site being left tidy each day. Representative review excerpt: "The job was well planned, permits were handled well, rhe crew was careful, polite, knew their trade, and left the jobsite clean every day."
Strong overall installation quality. Positive reviews describe the work as well planned and professionally executed, with some customers noting quick follow-up on cleanup or minor issues. These comments suggest solid workmanship on most projects. Representative review excerpt: "Return visits were made to complete clean up detail and any damages were quickly addressed."
Some finish and damage concerns. A smaller group of reviewers report damaged materials, missed finish details, or having to request a return visit to complete the job. These comments indicate that a few projects needed extra correction after the initial install. Representative review excerpt: "I can't give 5 stars because my husband did a quality inspection and he had to get August Roofing to come back a second time to finish up the job..."
Long-term support & performance
Long-Term Support6.8/10
Post-install support is the weakest area in the review set. Some customers report strong system performance and helpful issue resolution, but others describe problems with warranty support, repair follow-through, or getting help after the system was already installed.Solar.com's composite of published customer feedback, not a customer quote
Good performance for some systems. Positive reviews say systems are producing well and that monitoring or control tools are working as expected. Some also mention helpful service when a panel or system issue needed attention. Representative review excerpt: "My system now generates 115% of my annual energy needs, and I have full monitoring and control via the mySunPower app."
Helpful post-install fixes in some cases. A few reviewers describe successful problem-solving after the project, including repair help and strong customer service. These comments show that post-install support can work well in some situations. Representative review excerpt: "Excellent guys, had the pleasure of being helped by Thinus, he solved my solar panel issue, and I can't recommend these guys enough!"
Warranty and repair frustration. Complaint reviews describe difficulty getting repairs handled, disagreement over warranty coverage, or trouble reaching anyone for follow-up service. Several comments suggest customers were left trying to resolve problems after the initial job was complete. Representative review excerpt: "After recently calling August Roofing requesting for the system to be repaired, they advised me that they will no longer honor the warranty they had sold me upon purchasing the..."
How this is built: category scores and summaries weigh the company's full published rating record (323 Google reviews averaging 4.9 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.