Sales & proposal integrity
Sales Integrity7.9/10
Reviewers consistently describe the sales process as clear and low-pressure. They often say AWS explained system sizing, contract expectations, and the rationale behind recommendations in a way that was easy to follow.Solar.com's composite of published customer feedback, not a customer quote
Clear explanations. Reviewers say the team took time to explain what the proposed system would do and why a particular setup made sense for their home needs. Representative review excerpt: "Tim and the team at AWS Solar did a very thorough job explaining what and why we needed to have a specific system that would satisfy our household's needs."
Simple decision process. Customers describe the proposal experience as straightforward, with patient answers to questions while they compared contractors and system options. Representative review excerpt: "The whole experience was simple and they explained everything and patiently answered all questions as I made a decision on which contractor and what system I was going with."
Research-friendly sales experience. Some reviewers say they were comfortable getting a quote after comparing multiple companies and felt good about choosing AWS.
Price & financing transparency
Price Transparency6.8/10
Feedback on pricing and financing is mostly positive, with several reviewers saying pricing was reasonable and questions about savings or loan details were answered clearly. Still, a small set of reviews raises concerns about fees, rebate or incentive timing, and whether all charges were fully understood at the end of the process.Solar.com's composite of published customer feedback, not a customer quote
Reasonable pricing. Reviewers describe the product and installation price as reasonable, and some say the overall value was strong for the equipment used. Representative review excerpt: "Product and installation price was reasonable."
Helpful financing answers. Customers say their questions about savings, loans, and refund timing were addressed directly during the sales process. Representative review excerpt: "They answered all my questions related to savings, loan,tax refund and time line."
Fee and timing concerns. A few reviewers caution that final fees or incentive timing were not always as clear as expected, and they advise confirming that all charges and payoff steps are understood. Representative review excerpt: "The bottom line is I would still recommend AWS SOLAR to anyone, but I'd have to caution them to make sure they get you connected and ALL fees are paid."
Communication & coordination
Communication8.0/10
Most reviewers report responsive communication and steady coordination throughout the project. They often mention quick replies, clear handoffs, and staff who stayed involved from quote through completion, though a small number describe missed calls or uneven follow-through.Solar.com's composite of published customer feedback, not a customer quote
Responsive updates. Reviewers frequently say questions were answered quickly, often the same day or by the next day. Representative review excerpt: "If I had a question, they'd get back to me the same day or no later than the next day."
Hands-on project support. Some customers describe the project manager and team as knowledgeable and responsive throughout the process, including help with monitoring setup after installation. Representative review excerpt: "Tim was very knowledgeable and incredibly responsive throughout the entire process."
Communication misses. A few reviews describe missed calls or frustrating follow-up gaps, suggesting that communication was not always consistent for every project. Representative review excerpt: "He then states "
Timeline reliability
Timeline Reliability7.4/10
Timeline feedback is mostly positive, with several reviewers saying work moved on schedule and permits or inspections were handled smoothly. Even so, some customers describe delays before activation, scheduling changes, or a longer-than-expected wait for permission to operate.Solar.com's composite of published customer feedback, not a customer quote
On-schedule work. Some reviewers say the installation happened when promised and that the project moved forward efficiently once the paperwork was in motion. Representative review excerpt: "The work was done when promised, and I am loving being out from underneath Edison's thumb."
Permitting handled for the customer. Reviewers note that AWS took care of permit paperwork and that the installation followed within weeks in some cases. Representative review excerpt: "They did all the paperwork for the permits and about three weeks later Luis and the team from AWS were installing on our home."
Activation delays. A few reviews describe a long wait between installation, inspection, and system activation, or say the schedule changed in ways that were disruptive. Representative review excerpt: "I remember was a long wait to turn the system on after installation crew finished work and passed inspection."
Workmanship & site care
Workmanship8.8/10
Workmanship receives strong praise overall. Reviewers describe the crews as professional and thorough, and they frequently say the installation quality met expectations with good cleanup and careful handling of the site.Solar.com's composite of published customer feedback, not a customer quote
Professional crews. Reviewers say the installation crews were terrific and conducted the work professionally. Representative review excerpt: "The crew that installed the panels were terrific."
Thorough system design. Customers also praise the team for taking time to explain the system design and match it to household needs before installation. Representative review excerpt: "Tim and the team at AWS Solar did a very thorough job explaining what and why we needed to have a specific system that would satisfy our household's needs."
Efficient install process. Some reviewers say their panels and battery storage were installed and operating within a few weeks, which they viewed favorably. Representative review excerpt: "I did not expect our panels and battery storage to be installed and operating within a few weeks."
Long-term support & performance
Long-Term Support8.6/10
Long-term support and performance is the most mixed area in the review set. Many customers say service follow-up was helpful and that the company stayed engaged after install, but a smaller set of reviews reports production, monitoring, or post-install connection problems that were hard to resolve.Solar.com's composite of published customer feedback, not a customer quote
Helpful service visits. Several reviewers say that when they needed service, AWS came back and fixed issues promptly. Representative review excerpt: "Anytime I've needed service on the system they have been great to come and fix it."
Post-install attention. Some customers say the team remained attentive after the system was turned on and even noticed issues while working on a neighboring project. Representative review excerpt: "I referred my neighbors to AWS Solar and while they were working on the neighbor's system, they noticed an issue with my system and quickly notified me."
Performance and connection complaints. A few reviews describe ongoing production concerns or problems with being fully connected after installation, indicating uneven post-install support for some customers. Representative review excerpt: "It's 4 year in a row now the system failed to produce the minimum guaranteed production."
How this is built: category scores and summaries weigh the company's full published rating record (83 Google reviews averaging 4.9 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.