Sales & proposal integrity
Sales Integrity6.3/10
Reviewers give mixed but slightly positive feedback on sales and proposal integrity. Many describe clear explanations, low-pressure interactions, and a process that felt easy to understand, while a meaningful minority report incomplete follow-through or expectations that did not match what was discussed.Solar.com's composite of published customer feedback, not a customer quote
Clear, low-pressure sales experiences. Several reviewers say the sales process was straightforward and that questions were answered clearly without feeling pressured. Representative review excerpt: "Vincent communicated clearly with me throughout the installation, explained everything and answered my questions."
Process explained simply. Some reviewers describe the proposal and handoff as easy to understand, with expectations laid out in a clear way. Representative review excerpt: "We just got connected and Bland made the entire process so clear and easy to understand."
Follow-through concerns. Other reviewers report gaps between what was discussed and what was ultimately delivered, including complaints about incomplete follow-through on promised items. Representative review excerpt: "A promised main panel upgrade was not done, stating the power company wouldn't approve the upgraded panel."
Price & financing transparency
Price Transparency5.3/10
Feedback on pricing and financing is mixed and leans negative. Reviewers praise fair pricing and value in some cases, but many also report surprise charges, added fees, or disputes over who would cover certain costs and when incentives or reimbursements would be handled.Solar.com's composite of published customer feedback, not a customer quote
Unexpected or extra costs. Other reviewers report surprise billing issues, including additional fees for shipping, travel, repairs, or other costs they had not expected. Representative review excerpt: "I had to pay shipping on this part also that was in warranty and another travel fee for them to come out and install that part."
Fair value for some customers. Some reviewers describe the pricing as fair or strong value for the work completed. Representative review excerpt: "They are a local company that has been around for a long time, they are responsive to calls for service, and they are fair."
Positive price-and-value comments. A few reviewers say they felt the overall price and value were strong and appreciated small finishing touches included in the job. Representative review excerpt: "Price and value is top notch, they even painted the roof vents to match the roof, I've seen other roofs in my neighborhood that don't have that."
Communication & coordination
Communication4.8/10
Communication and coordination are a clear pain point in the review set. Some reviewers mention helpful staff and stress-free interactions, but many more describe missed callbacks, unanswered messages, and difficulty getting help after the initial sale or installation.Solar.com's composite of published customer feedback, not a customer quote
Hard to reach after the sale. Many reviewers say they had trouble getting responses by phone, text, or email, especially when they needed follow-up support after installation. Representative review excerpt: "Do not go are nobody your returns your emails."
Helpful coordination in some cases. A portion of reviewers describe staff who helped reduce stress and kept the project moving in an organized way. Representative review excerpt: "They definitely took all the stress we had away due to my mother's aging leaking roof and now she's ready for the rainy season to start!"
Good technician coordination. Some reviewers say individual technicians coordinated well with other parties and helped resolve issues efficiently. Representative review excerpt: "Alex the technician was competent, his coordination woth Enphase on the phone to ID and reboot system was great."
Timeline reliability
Timeline Reliability5.3/10
Timeline reliability is mixed, with both on-schedule and delayed projects reported. Reviewers mention installations that happened earlier than expected or were completed on time, but others describe repeated rescheduling, slow callbacks, and uncertainty around follow-up steps after installation.Solar.com's composite of published customer feedback, not a customer quote
Rescheduling and slow follow-up. Other reviewers describe delays, missed callbacks, or being told to reschedule when they needed service or completion support. Representative review excerpt: "Said he had everything in the van but was too busy to fix problem that I had to reschedule and pay another service."
Earlier-than-expected installs. Some reviewers say the installation happened ahead of the projected timeline. Representative review excerpt: "Solar was installed earlier than expected."
On-time completion for some crews. A few reviewers report that crews arrived and finished when promised, which helped them plan around the work. Representative review excerpt: "Lalo and Saul were awesome, they showed up and finished when they said they would so I could plan my day, and they told me exactly what they were going..."
Workmanship & site care
Workmanship7.0/10
Workmanship and site care trend positive overall. Reviewers frequently praise professional crews, clean work, and good installation finishes, although a smaller set reports installation mistakes or site issues that needed correction.Solar.com's composite of published customer feedback, not a customer quote
Professional, careful crews. Many reviewers describe installers as polite, respectful, and hard-working during the job. Representative review excerpt: "The crew was very polite and respectful."
Clean finishing touches. Some reviewers highlight good site care and attention to detail, including neat cosmetic work that blended with the home. Representative review excerpt: "Price and value is top notch, they even painted the roof vents to match the roof, I've seen other roofs in my neighborhood that don't have that."
Installation mistakes reported. A smaller group says some installation or construction issues needed follow-up, including problems that they felt were caused by the original work. Representative review excerpt: "They also didn't properly screw in air vents; two fell out and fortunately didn't hit anyone."
Long-term support & performance
Long-Term Support6.4/10
Long-term support and system performance are mixed. Reviewers describe both helpful service visits and long-running support relationships, but there are also many complaints about warranty follow-up, repair responsiveness, monitoring concerns, and difficulty getting post-install help.Solar.com's composite of published customer feedback, not a customer quote
Warranty and post-install delays. Other reviewers report difficulty getting responses for warranty questions or service needs, including waits for technician availability. Representative review excerpt: "I am having an extremely tough time getting Bland Solar to respond to warranty questions on my system installed by Bland...."
Responsive service in some cases. Some reviewers say the company handled service requests well and that technicians were helpful when issues came up. Representative review excerpt: "They are a local company that has been around for a long time, they are responsive to calls for service, and they are fair."
Problem-solving after installation. A few reviewers mention technicians or managers who stepped in to help resolve issues or reimburse costs after a problem was raised. Representative review excerpt: "I was only asking for a few months this last summer but Matt Juarez, the service manager, took the issue to the CEO and they are not only reimbursing me..."
How this is built: category scores and summaries weigh the company's full published rating record, the most recent and most relevant review texts, and recurring feedback themes verified acrossYelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.