Brighthouse Reviews

Reviewers more often describe the sales process as clear, helpful, and tailored to their needs, with several saying representatives explained the proposal and next steps well. Complaints are less common than praise but still show up around pushy door-to-door outreach and sporadic follow-up after initial contact.Solar.com's composite of published customer feedback, not a customer quote

Clearer proposals. Several reviewers say the sales team took time to explain the offer, help them understand what they were signing up for, and match the proposal to their needs. Representative review excerpt: "Really took the time to understand my needs and offer the best solution that works for me!"

Helpful purchase guidance. Reviewers also describe staff as making the deal easy to understand and answering questions during the decision process. Representative review excerpt: "Josh and Thomas really made sure I knew what i was signing up for and ensured I got the best deal possible."

Pushy or unreturned outreach. A smaller set of reviews report overly aggressive door-to-door contact or calls and emails that were not answered after the first interaction. Representative review excerpt: "Then suddenly they were gone, phone calls and emails not answered, ...."

Feedback on pricing and financing is mixed. Some reviewers mention favorable pricing or helpful add-ons, while others describe delays or compensation issues tied to the project timeline and costs associated with those delays.Solar.com's composite of published customer feedback, not a customer quote

Seen as affordable by some. Some reviewers describe the pricing as attractive and say the offer compared well with their expectations when they first discussed the project. Representative review excerpt: "Yesterday we met with Bright House gentlemen call Jake was super nice and affordable price way lower than our PG&E bill very excited go solar!"

Unexpected cost concerns. A few reviewers raise concerns about added costs tied to delays, including references to being told they would be compensated for extra electricity bills caused by timing issues. Representative review excerpt: "At one point, the manager told me they would compensate us for the extra electricity bills caused by their delays, since the timeline was entirely their fault."

Helpful extras mentioned. Other reviewers say the company helped with related improvements during the project, which they viewed positively in the overall value discussion. Representative review excerpt: "They made the installation effortless and even assisted us with tree trimming and water heater upgrade to tankless after listening to what we were not happy with, which surprised us."

Communication reviews lean positive overall, especially around staff who answer questions, keep customers updated, and help work through issues. Still, some reviewers report difficulty reaching sales or office staff, and one review describes a handoff that went quiet after initial contact.Solar.com's composite of published customer feedback, not a customer quote

Responsive issue help. Several reviewers say staff stayed involved, helped identify problems, and worked toward a resolution when issues came up. Representative review excerpt: "they have helped me get to the source of the issue and insured me they would do what the could to help me out in getting a resolution to our..."

Regular updates during the project. Reviewers also mention being kept informed as the job progressed, with communication described as steady and helpful. Representative review excerpt: "Once the project was underway, Karlie in customer service was a total rockstar, keeping me updated every step of the way and ensuring the integration of the new panels and..."

Hard to reach at times. A smaller group reports calls and emails not being returned, especially after the initial sales or project discussion. Representative review excerpt: "All calls to sales rep are not returned, calls and emails from home office in Fresno are not returned."

Timeline feedback is mixed. Some reviewers describe fast installs and clear scheduling, but others report delays, uncertain handoffs, or projects that moved more slowly than expected.Solar.com's composite of published customer feedback, not a customer quote

Fast installs reported. Some reviewers say the material was on the roof quickly or that installation happened within about a week of the initial meeting. Representative review excerpt: "We highly recommend bright house, solar anywhere signed up for the program and the material was on the roof within three days!!!!"

Clear scheduling in smooth cases. Other reviewers mention that the team communicated when they would arrive and kept the process straightforward once work began. Representative review excerpt: "Clear communication from their team about when they would be there."

Delays and uncertainty. A smaller set of reviews describe delays or breakdowns in the process, including situations where the project timeline slipped or the deal changed after inspection steps. Representative review excerpt: "At one point, the manager told me they would compensate us for the extra electricity bills caused by their delays, since the timeline was entirely their fault."

Workmanship reviews are mostly favorable. Customers frequently describe the crews as professional, courteous, and efficient, while a small number note installation-related errors that created delays.Solar.com's composite of published customer feedback, not a customer quote

Professional crews. Reviewers commonly describe the installation staff as polite, knowledgeable, and professional while on site. Representative review excerpt: "We had solar installed by Brighthouse and the experience was very good staff was very professional courteous and knowledgeable."

Efficient installation work. Some customers say the job moved quickly and the crew was careful about minimizing disruption during the install. Representative review excerpt: "He is a very hard working tech and he is very polite, I enjoyed his professionalism."

Measurement error caused delay. One review reports that the roof was measured incorrectly, which led to the wrong panel size being ordered and delayed the project. Representative review excerpt: "Their engineer measured the roof incorrectly and ordered the wrong size panels, which caused significant delays while waiting for replacements."

Post-install support trends positive, with reviewers describing helpful follow-up, system checks, and assistance when minor issues came up. A smaller set of comments points to unresolved connection or service timing problems after installation.Solar.com's composite of published customer feedback, not a customer quote

Helpful follow-up support. Reviewers say staff helped inspect systems and address minor issues after installation, which they viewed as reassuring. Representative review excerpt: "Second, I wish to also give a five-star kudos to Francisco, Brighthouse tech electrician, who has come over happily to inspect my system when some minor snafus arose."

Problem resolution after install. Some customers report that service staff worked through equipment issues and fixed them without adding extra cost in the cases described. Representative review excerpt: "We had one snafu with an external battery that was difficult to resolve but with Miles Howell he was able to fix the problem without any further financial obligation on..."

Connection still pending. One review says the system was still not connected well after the project was expected to be finished, leaving the customer without a clear update. Representative review excerpt: "It is now January 23rd, and my system still hasn’t been connected, and I still don’t know when it will be."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.