Burgesons Heating and Air Conditioning Reviews

Reviewers generally describe the sales experience as honest and low-pressure, with many saying the quoted scope was straightforward and not padded with unnecessary add-ons. A smaller but real set of complaints raises questions about upselling, proposal clarity, or whether recommended systems matched the need, so the overall picture is positive with some caution around expectations.Solar.com's composite of published customer feedback, not a customer quote

Low-pressure, honest sales. Many reviewers say the company was straightforward in the sales process and did not push unnecessary replacements or aggressive deals. Representative review excerpt: "We got three quotes and Randy from Burgeson's came over and gave us a quote and was never pushy about trying to make a deal."

Clear proposals and trust. Some customers describe the original quote as reassuring and say the team gave them confidence that the proposal matched the work needed. Representative review excerpt: "The install team was great, and here is where I really want to applaud the company: The original quote we received for the new system involved using our old existing..."

Upsell and scope concerns. A smaller group of reviewers report feeling upsold or question whether the recommended system or configuration was the right fit. Representative review excerpt: "I asked them to come to my house and look at one thing and instead my wife got upsold on tons of things we could do if I wanted to."

This is the weakest category in the review set. While some reviewers say pricing felt reasonable or fair, many others report surprise charges, unclear final billing, or concern that financing and deposit terms were not explained clearly up front.Solar.com's composite of published customer feedback, not a customer quote

Fair pricing for some. Some reviewers say the cost felt reasonable and that the completed work delivered value over time. Representative review excerpt: "After having no central air or heating for decades, this home is now comfortable all year round for far less expense than when using a few space heaters and ac..."

Upfront explanation issues. A number of complaints focus on customers feeling the final price or added charges were not clearly explained before work moved forward. Representative review excerpt: "My advice is to make sure you have a signed, written quote before any work starts so the final price cannot be changed without your approval."

Simple charges viewed as high. Other reviewers describe service charges or small repair prices as higher than expected and say they had to question the amount. Representative review excerpt: "After 30 minuets or so the valve was replaced, the charge was $259 which I thought was pricey, but I was desperate because we've been without hot water for some..."

Most reviewers describe the office and field teams as responsive, informative, and good at keeping projects moving. Complaints are less common, but some customers report gaps in follow-through, trouble getting questions answered, or service oversight issues after the initial contact.Solar.com's composite of published customer feedback, not a customer quote

Responsive callbacks and updates. Reviewers frequently mention quick responses, timely callbacks, and proactive coordination during service and installation work. Representative review excerpt: "The office calls back, they handle emergency requests, they fit in short notice appointments, they text photos of the techs and arrival times, and they treat us like valued customers."

Emergency and short-notice help. Some customers say the office handled emergency requests well and kept them informed with arrival updates and scheduling support. Representative review excerpt: "When our old AC system died, Burgeson's came out immediately to take a look and provide options, including coming after hours to help us get back up and running quickly."

Occasional follow-through gaps. A smaller set of reviews says communication did not fully resolve the issue or that service oversight felt inconsistent. Representative review excerpt: "The owner Diana is great about responding here on Yelp and I want to love them as a local business, but the company still lacks service oversight."

Timeline feedback is mostly positive, with many reviewers saying work started promptly, crews arrived when promised, and jobs moved efficiently through installation or activation. There are a few complaints about delays, missing paperwork, or resolution taking longer than expected, but they appear less common than the praise.Solar.com's composite of published customer feedback, not a customer quote

On-time crews. Customers often say crews arrived as scheduled and completed installation work on time. Representative review excerpt: "The crew that was dispatched to do the installation was on time and waiting for us since we were flying in."

Permit and inspection readiness. Some reviewers note that the team understood permit and inspection requirements and completed the job with those steps in mind. Representative review excerpt: "The entire job was very professionally completed and they were very meticulous with everything and they knew what The City Inspector would look for to pass the city permit inspection."

Delays in follow-up. A few complaints mention slow resolution or work that remained unfinished longer than the customer expected. Representative review excerpt: "We NEVER received ANY & it's now pushing 2 months, well into AC season and NO resolution in sight."

This is a clear strength in the review corpus. Reviewers overwhelmingly praise installation quality, professionalism, clean job sites, and crews that protect the home and handle difficult installs carefully; the small number of complaints mostly focus on isolated workmanship or follow-up concerns.Solar.com's composite of published customer feedback, not a customer quote

Careful, professional installs. Many reviewers describe the installation work as high quality and note that the crew took time to explain the system and finish the job well. Representative review excerpt: "I am thrilled with the quality of an workmanship of their installation, and the fact that they took the extra time to walk me Through several aspects of the set..."

Clean job sites. Customers often mention protective measures such as floor coverings or booties and say the crew left the home tidy. Representative review excerpt: "They wore booties to keep floors clean and also laid a covering on the floor."

Isolated workmanship concerns. A small set of reviews reports installation mistakes or concerns that work was not completed to expectations. Representative review excerpt: "I discovered when Burgeson’s installed my duct work, they didn’t use the proper amount of straps to hold it according to CA code."

Post-install feedback is largely positive, with many reviewers saying the company helped troubleshoot issues, restored systems to proper operation, and stayed engaged after the job. Complaints do exist around warranty handling, service-process friction, or lingering performance issues, but they are a smaller share of the evidence.Solar.com's composite of published customer feedback, not a customer quote

Effective follow-up service. Reviewers commonly say technicians returned to fix problems, found root causes, or handled post-install issues promptly. Representative review excerpt: "Truly saved the weekend by finding the root cause of the problem and fixing it right on site in the first visit."

Strong ongoing performance. Some customers report that their system performance improved and that they were satisfied with how the company continued to support the install. Representative review excerpt: "Looking at the energy production of the system (as it increases with the shift of the sun with the seasons), our solar system with batteries should cover the same amount..."

Warranty and service friction. A smaller number of reviewers raise concerns about warranty coverage, service-process delays, or whether a post-install issue was handled correctly. Representative review excerpt: "The gas company luckily comes out that night and explains to me there is no issue with the burner and they did not perform the service on the igniter like..."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.