Burtek Energy Reviews

Reviewers most often describe Burtek’s sales process as clear, helpful, and not overly pushy. The small number of complaints center on proposal expectations and sales-related disputes, so the overall picture is positive with a few cautionary notes.Solar.com's composite of published customer feedback, not a customer quote

Clear, low-pressure guidance. Many reviewers say the sales conversation felt straightforward and not like a hard sell, with expectations explained in a way that helped them feel comfortable moving forward. Representative review excerpt: "I NEVER felt like I was talking to a salesperson just trying to make things sound better than reality."

Helpful follow-through on early questions. Some customers describe early sales-rep issues that were resolved through ongoing support, which suggests the company can keep working through proposal-stage concerns. Representative review excerpt: "Had some struggles early on with my sales rep at Burtek."

Isolated sales disputes. A small number of reviews report problems tied to sales documentation and duplicated or conflicting transactions, so this category is strong overall but not spotless. Representative review excerpt: "This has resulted in me being double sold 3 panels for the same location with the same exact sales rep involved in both transactions."

At the same time, a few reviews raise concerns about transaction handling, deposits, or pricing expectations, which keeps this category in mixed territory.Solar.com's composite of published customer feedback, not a customer quote

Reasonable pricing reported. Reviewers describe a recurring pattern in this area. Representative review excerpt: "The price for this service was the most reasonable I have found in the past month of searching."

Good value with service. Reviewers describe a recurring pattern in this area. Representative review excerpt: "They delivered on their end, offering a competitive price and excellent customer service."

Pricing and transaction concerns. A smaller set of reviews describe concerns around double-selling, vendor handling, or unexpected transaction issues, so the category is not uniformly clean. Representative review excerpt: "Burtek then sent their own vendor and removed the 3 panels that were double sold by this same sales representative (employee of Burtek) and left them on our side yard."

Reviewers generally report responsive communication and active project coordination from Burtek. Customers mention regular updates, scheduling support, and helpful handoffs, with only one clear complaint about missed callbacks.Solar.com's composite of published customer feedback, not a customer quote

Frequent updates and contact. Many reviewers say a staff member stayed in close contact throughout the job, helping coordinate parts, scheduling, and next steps. Representative review excerpt: "Especially Melodie , who was in constant contact with me, from getting the correct parts and scheduling the install to my schedule and Eric who did a great job of..."

Support across the project. Customers also describe the team as available when issues came up, with follow-through that gave them confidence they would receive help if needed. Representative review excerpt: "I know if there are any issues with materials that they will be here to help."

Callback complaint. One reviewer reports leaving messages without getting a return call, which stands out as an isolated but notable communication miss. Representative review excerpt: "I have left messages and no one has ever called back."

Timeline feedback is mostly positive, with reviewers describing prompt installations, quick turnaround, and smooth permitting or approval steps. The category is still a little uneven because a small number of reviews suggest scheduling or follow-up timing issues.Solar.com's composite of published customer feedback, not a customer quote

Fast turnaround on active jobs. Some customers say the company moved quickly from assessment to installation and had systems running shortly after the project began. Representative review excerpt: "Burtek checked out the system , gave me a fair price and had my system up and running three days later."

Smooth permit-to-approval process. Reviewers also mention projects moving through design, permitting, installation, and approval at a rapid pace, which supports a generally reliable timeline read. Representative review excerpt: "The entire Burrek team worked at light speed to get our project designed, permitted, installed and finally approved."

Slow follow-up on a later project. One review describes a much slower response when the customer later wanted to add a battery, suggesting timing can vary by project. Representative review excerpt: "I had solar panels installed a few years ago, and a while ago I was ready to have the same company install a solar battery."

Most reviewers describe the installation crew as professional and the work as solid, with some customers highlighting careful problem-solving and clean results. A few complaints point to installation mistakes or site-related issues, but they are a small share of the overall feedback.Solar.com's composite of published customer feedback, not a customer quote

Careful problem-solving. Reviewers note that technicians identified and corrected underlying issues rather than pushing unnecessary work, which reflects favorably on workmanship quality. Representative review excerpt: "Instead of recommending a full replacement of my12-year-old roof, he identified and corrected problem areas that had never been properly installed."

Professional service on-site. Customers also describe technicians as knowledgeable and helpful, with work done to a standard that left a strong impression. Representative review excerpt: "He went above and beyond, explained everything that I needed to know, and gave us the best service we’ve ever had with a service technician."

Installation mistakes reported. A small number of reviews say some panels or components were not installed correctly, indicating that workmanship issues do come up occasionally. Representative review excerpt: "This technician came to discover the panels had not been installed correctly and 8 panels were looped on themselves therefore not sending usable energy production to our system."

Post-install feedback is mostly positive, with reviewers saying systems performed well and support remained available after the initial job. The limited complaints focus on a technical installation problem affecting production, so the overall picture is good but not perfect.Solar.com's composite of published customer feedback, not a customer quote

Systems performing well. Several reviewers say their solar panels and battery systems are working as expected, which is a strong sign for post-install performance. Representative review excerpt: "The solar panels and battery system are performing great."

Ongoing support after install. Customers also mention support when monitoring arrangements changed or when they needed later additions, suggesting the company remains involved after turn-on. Representative review excerpt: "Burteck installed the system 3 years ago, we have been so pleased with the company and their support when the monitoring company changed."

Production issue from incorrect installation. One review reports that an installation problem reduced usable energy production, showing that post-install service can involve real corrective work in some cases. Representative review excerpt: "This technician came to discover the panels had not been installed correctly and 8 panels were looped on themselves therefore not sending usable energy production to our system."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.