Byers Enterprises Reviews

Reviews on sales and proposal integrity are mixed, with some customers describing clear, thorough proposals and respectful sales support. At the same time, a substantial share of reviewers report pressure, unclear expectations, or concerns that the sales process did not match what was later delivered.Solar.com's composite of published customer feedback, not a customer quote

Pressure and expectation mismatches. Other reviewers report pressure in the sales process, concerns about the way estimates were framed, and disputes over what was promised and what was installed or honored. Representative review excerpt: "If you want a arrogant salesperson trying to create damage to your house yanking on gutters to run up estimate this is the company"

Clear proposals and helpful answers. Some reviewers say the proposal process was detailed, professional, and easy to understand, with sales staff answering questions thoroughly and preparing the work well. Representative review excerpt: "Their proposal was thoroughly professional and complete in every way, leaving nothing ambiguous about what we were going to do or when."

Respectful, well-prepared sales visits. A number of customers describe friendly, respectful crews and sales reps who handled the initial consultation carefully and professionally.

Price and financing transparency trends negative overall. Reviewers praise a few cases where the final cost felt fair or discounts were handled clearly, but many complaints focus on deposits, refunds, surprise cost concerns, and rebate or incentive timing expectations.Solar.com's composite of published customer feedback, not a customer quote

Deposits, refunds, and cost concerns. Many complaints center on deposits or refunds not being handled the way customers expected, along with reports of prices that felt too high or incentive timing that was not honored as understood. Representative review excerpt: "At no time did Dave state the deposit was NON-REFUNDABLE, so we signed up and used a credit card to pay the deposit."

Some customers felt the price made sense. A few reviewers say the final cost was better than expected, with added materials or coordination included in the work. Representative review excerpt: "In the end the cost was better than I thought, they replaced all the gutters, downspouts (with bigger downspouts), added a downspout where one was needed, and installed a solar..."

Discounts and billing details sometimes felt clear. Some customers describe straightforward pricing discussions, including same-day discounts and responses that were not pushy. Representative review excerpt: "They offered a great discount on same-day installation but weren't pushy about making the sale (6 months lapsed between my first call and the day I scheduled and the cost..."

Communication and coordination are uneven. Reviewers often describe proactive updates, prompt responses, and strong follow-through, but a similar number report missed appointments, poor handoffs, or difficulty getting clear answers after problems arose.Solar.com's composite of published customer feedback, not a customer quote

Missed calls and weak follow-through. Other reviewers report no-shows, unreturned messages, or a lack of responsibility when they tried to raise problems after the job. Representative review excerpt: "Made sure to be available at the agreed time and they were a no-show, no-call, and no response to my text after waiting an hour."

Proactive updates and fast responses. Some customers say communication was courteous, timely, and proactive at every step of the project. Representative review excerpt: "EVERY step of the way the communication was proactive, courteous and response times were fast."

Good confirmation and follow-up. Reviewers also describe advance confirmation calls, clear arrival notices, and a willingness to keep working on open issues over time. Representative review excerpt: "Not only did we receive a call from Amy confirming the date and time but also Andy just before arriving."

Timeline reliability is moderately positive, with several reviewers saying appointments were kept and installs finished on or ahead of schedule. Still, some customers report delays, missed appointments, or projects that took longer than expected to close out.Solar.com's composite of published customer feedback, not a customer quote

On-time appointments. Some reviewers describe punctual crews and say the company gave them the next available appointment while arriving as promised. Representative review excerpt: "They will give you the next available appointment and be ON TIME, FRIENDLY, PROFESSIONAL and COMPETENT."

Faster-than-expected completion. Other customers report that installation wrapped up sooner than anticipated, with only utility or final activation steps remaining. Representative review excerpt: "They ended up completing the install faster than anticipated and we are waiting for the final go from PGE."

Delays and missed appointments. A smaller but meaningful group of reviewers say projects dragged on, appointments were missed, or scheduling required repeated follow-up. Representative review excerpt: "Starting with the installation a few years ago it took nearly 2 months and several phone calls many of which went unreturned for me to get the project done."

Workmanship and site care are a relative strength. Most reviewers describe professional crews, clean installations, and careful treatment of the property, though a smaller group reports installation defects, follow-up fixes, or damage concerns that required additional attention.Solar.com's composite of published customer feedback, not a customer quote

Clean, professional installs. Many reviewers say the installation looked neat and professional, with wiring or hardware routed cleanly and crews behaving respectfully on site. Representative review excerpt: "The installed batteries and combiner in our garage are professionally done and when I checked the attic wiring I was surprised how clean they ran everything (no wires dangling or..."

Careful crews and property respect. Customers also mention friendly, competent installers who handled the property carefully and finished details that were missing during the first visit. Representative review excerpt: "Additionally I noticed a downspout was missing a lower piece and Andy didn't have the part on his truck, but he went out of his way and grabbed a downspout..."

Some workmanship complaints. A smaller set of reviews describe messy or incomplete work, including fit-and-finish problems or parts that had to be corrected after the initial install. Representative review excerpt: "Now Im left with a really terrible, ugly, messy, flashing install that is not water tight and needs to be redone AND I have to replace ALL the siding they..."

Long-term support and post-install performance are generally positive. Reviewers often say systems have performed well and that staff helped with later service needs, though a smaller number report warranty or repair disputes after the project was complete.Solar.com's composite of published customer feedback, not a customer quote

Helpful follow-up on service issues. Some customers say staff kept working through later problems, including reimbursement or other post-install support that continued beyond the initial job. Representative review excerpt: "An update to my battery problem: Luke has been working to get me a reimbursement payment from the supplier for over a year."

Systems and repairs performing well. Other reviewers report that the installed equipment has worked as expected and that service visits resolved later issues effectively. Representative review excerpt: "Byers team did a fantastic job repairing my Solar system."

Warranty and service disputes. A smaller group of reviewers report problems getting warranty help or post-install service when they expected support. Representative review excerpt: "Byers Grass Valley will not honor a lifelong warranty on their gutters after purchasing a property where they installed."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.