California Energy Services Reviews

Reviewers mostly describe the sales and proposal process as helpful and solution-oriented, with several saying CES focused proposals on only the needed work. At the same time, a smaller set of reviewers report contract changes, pressure, and confusion around how the deal was handled.Solar.com's composite of published customer feedback, not a customer quote

Needs-based proposals. Some reviewers say CES quoted only the components that actually needed replacement, which they felt helped keep the scope and cost more reasonable. Representative review excerpt: "I was quoted crazy amounts to replace the whole system, but CES was the only company that quoted only the components that needed replacing of which brought our cost way..."

Comfortable sales interactions. A few customers describe the sales process as personable and low-pressure, with walkthroughs that left room for questions and corrections. Representative review excerpt: "When the installation was complete, we did a walk through and Loren (on the install team) made me feel comfortable to point out anything that I noticed or wanted corrected."

Contract and sales concerns. Complaints mention changing contract terms, concerns about sales pressure, and confusion over how agreements were handled after the sale. Representative review excerpt: "Beware of fast talking sales reps, contract changed 3 X's."

Reviews on pricing and financing are mixed to negative overall. Some customers describe fair pricing and clear value, while others report rebate timing issues, financing changes, and surprise or unclear charges.Solar.com's composite of published customer feedback, not a customer quote

Reasonable pricing for some jobs. Several reviewers say the price felt fair or that CES helped avoid unnecessary replacement costs by narrowing the scope of work. Representative review excerpt: "I feel the price was very reasonable and I just got a good cashout payment from the warranty too."

Incentive and financing timing. Some reviewers mention rebate timing and last-minute changes to loan terms or interest rates, which left them uncertain about final costs. Representative review excerpt: "about rebate offer incentive.Third party loans & interest rates changed last minute."

Unclear charges and payment expectations. Complaints also describe confusion about labor charges, payment timing, and other cost details that were not fully settled when expected. Representative review excerpt: "I assumed when the technician left that when he returned to complete the install of tge 2nd part we would settle up on labor charges since no payment was requested."

Feedback on communication is split. Reviewers describe both responsive help and follow-through on one hand, and missed calls, blocked contact, and unresolved coordination problems on the other.Solar.com's composite of published customer feedback, not a customer quote

Responsive support for some customers. Some reviewers say staff answered questions promptly, offered options, and stayed involved while solving problems or coordinating next steps. Representative review excerpt: "Marcus was super responsive, and answered all my questions."

Helpful hands-on coordination. A few customers describe staff spending significant time working through issues and helping with warranty-related coordination. Representative review excerpt: "Marcus spent an hour and a half in our kitchen trying to update the software on our thermostat which was outdated."

Missed calls and unresolved handoffs. Complaints describe calls going unanswered, communication breakdowns between staff and technicians, and cases where customers felt the project was abandoned or not followed through. Representative review excerpt: "This company ABANDONED the job, unprofessionally refused to return phone calls because they got their feelings hurt, and neglected to straighten out a miscommunication between the technician and owner."

Timeline feedback is mixed. Some reviewers report timely scheduling and on-time installation, while others describe delays tied to inspections, permits, or delayed completion of follow-up work.Solar.com's composite of published customer feedback, not a customer quote

On-time starts for some installs. A number of reviewers say the crew arrived on time or completed installation on a schedule that met their expectations. Representative review excerpt: "On the day of installation, they showed up on time, respected the fact that we don't wear shoes inside the house so they were prepared with drop cloth."

Scheduled promptly in some cases. Some customers report that installation was scheduled quickly, including cases where work moved ahead within about a week. Representative review excerpt: "My Installation day was scheduled a week later (would have been sooner but I had to wait for the warranty company to come out)."

Inspection and permit delays. Complaints mention repeated attempts to complete inspections, long waits for follow-up work, and permit-related issues that pushed projects out. Representative review excerpt: "They farmed out the stucco work, so when it didnt pass inspection, they said "not our problem, just let the permit expire." I still have no resolution and it has..."

Workmanship reviews lean positive, with many customers describing professional crews and clean installs. Still, a meaningful minority report finish issues, leaks, or installation details that needed correction.Solar.com's composite of published customer feedback, not a customer quote

Professional crew behavior. Several reviewers say the installers were efficient, respectful, and did a good job cleaning up afterward. Representative review excerpt: "The install crew was fantastic - very quick, and did a good clean up job."

Careful inspection and listening. Some customers describe staff taking time to inspect the problem area, explain findings, and listen to concerns before or during the work. Representative review excerpt: "Ron was thorough by asking questions also explaining what he saw after inspecting the problem area he especially listened to my questions and concerns."

Finish and installation issues. Complaints mention leaks, rough trim work, and installs that looked rushed or left visible defects that customers felt should have been addressed. Representative review excerpt: "************** also discovered that the window that still leaks may be due to some bent, He thinks when the installers came and replace the old one they may forced it..."

Post-install support and system performance are mixed and lean negative. Some reviewers report systems working well months later or appreciate help with warranty sign-up, but others describe unresolved service issues and difficulty getting support after installation.Solar.com's composite of published customer feedback, not a customer quote

Good longer-term operation for some. A few reviewers say their system continued working efficiently months after completion, suggesting solid performance in those cases. Representative review excerpt: "These many months later, our system works perfectly and efficiently."

Warranty follow-through. Some customers say staff helped complete warranty-related steps after the installation was finished. Representative review excerpt: "After the completion of all the installation and everything said and done, I didn’t have time to do the warranty sign up so the gentleman did it for me."

Post-install service problems. Complaints describe unresolved warranty or repair concerns, including cases where customers said they could not get timely help after the work was done. Representative review excerpt: "we called to alert roger and he hung up on us and then blocked our number so that we could not request a copy of original contract and request he..."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.