Sales & proposal integrity
Sales Integrity6.5/10
Reviewers give a mostly positive but not spotless picture of the sales process. Many say representatives were helpful, honest, and willing to size projects thoughtfully, while a smaller set describe issues with written quotes, follow-through, and expectations around what would be delivered.Solar.com's composite of published customer feedback, not a customer quote
Helpful guidance up front. Several reviewers say the sales process felt consultative, with help deciding on system size and site needs before signing. Some also appreciated that someone inspected the property in person before quoting. Representative review excerpt: "He helped guide us to make a decision on how many panels we needed for our situation then, after we signed the contract and he let us know everything every..."
Honest, non-pushy approach. Positive reviews describe sales staff as honest and focused on doing what was right rather than just closing a deal. These accounts suggest a generally trust-building initial experience for many customers. Representative review excerpt: "I really appreciate his honesty and willingness to do what is right for everyone instead of just trying to make a sale."
Proposal and expectation gaps. Complaint reviews mention missing written quotes, incomplete contract clarity, and situations where customers say promised details did not match what was actually provided. A few also report frustration when follow-up around defective or replacement items was slow. Representative review excerpt: "They never got back to me with a written quotes so my Insurance Company recommends not to use this company."
Price & financing transparency
Price Transparency6.3/10
Reviews on pricing and financing are mixed. Some customers report helpful financing support and favorable pricing, but others describe uncertainty around final scope, deposits, and whether the price matched the service level they expected.Solar.com's composite of published customer feedback, not a customer quote
Financing help and rebate timing support. Positive reviews say the company helped arrange financing and, in some cases, assisted with rebate timing and related paperwork. A few customers also describe the pricing as fair for the completed work. Representative review excerpt: "Not only did he and his workers perform as promised, he assisted me in getting a PACE loan to finance the roof as well as obtaining the LADWP rebate for..."
Price felt reasonable to some. Some reviewers say the price was good and they were satisfied once the project was complete. These comments suggest the cost experience worked well for a portion of customers. Representative review excerpt: "The price was great and now when the work is completed , my husband and I are very happy with the results."
Deposit and scope confusion. Complaint reviews describe uncertainty about what was included before work started, confusion around cash down payments, and dissatisfaction when the service level did not match the price paid. A few also mention unexpected process details learned only later. Representative review excerpt: "Home remodeling , made our CASH down payment, at first we were told they would start as soon as we wanted."
Communication & coordination
Communication6.0/10
Customers describe a split experience on communication and project coordination. Many praise responsive project managers and reliable crews, while others report repeated follow-up, slow callbacks, and unclear handoffs between office and field teams.Solar.com's composite of published customer feedback, not a customer quote
Responsive project managers. Positive reviews mention understanding project managers and workers who helped the job come together smoothly. Some customers say the team stayed reliable and kept things moving. Representative review excerpt: "Very very pleased the project managers were very understanding!"
Reliable day-to-day contact for some. A number of reviewers describe the company as fast and reliable once work was underway. These accounts indicate that communication worked better for some projects than for others. Representative review excerpt: "Does work fast and is very reliable."
Follow-up and callback issues. Complaint reviews say it could take many calls or texts to get responses, and some report long gaps without return phone calls. Others describe unclear or shifting updates about next steps. Representative review excerpt: "it has been over a month, and no return phone calls."
Timeline reliability
Timeline Reliability5.7/10
Timeline feedback is one of the weaker areas. Some reviewers say projects finished on schedule and moved quickly, but others report reschedules, delays, and start dates that did not match what was initially communicated.Solar.com's composite of published customer feedback, not a customer quote
Finished on the promised schedule. Several customers say the work was completed within the timeline they were given. These reviews suggest that scheduling can go well when the project is fully aligned. Representative review excerpt: "The workmanship and quality was good and they finished within the timeline they gave us which worked out perfectly ."
Timely completion for some jobs. Other reviewers say the team worked quickly and completed remodeling in a timely manner. This was especially important for customers who needed the job wrapped up without extended delays. Representative review excerpt: "Luckily these guys were able to work with our budget and remodel both the kitchen and bathroom in a timely manner so we could get our tenants back in asap."
Delays and rescheduling. Complaint reviews describe inspectors arriving before materials were ready, appointments needing to be rescheduled, and start dates shifting after initial promises. Some also mention long waits before work moved forward. Representative review excerpt: "Inspector came and material hadn't arrived yet and had to reschedule."
Workmanship & site care
Workmanship7.0/10
Workmanship reviews trend positive overall. Many customers praise the quality of the finished work, the professionalism of the crews, and timely cleanup, while a smaller set report leaks, rework, or issues that needed later correction.Solar.com's composite of published customer feedback, not a customer quote
Strong overall finish. Many reviewers say they were happy with the outcome and describe the workmanship as good. These comments point to solid execution on a large share of jobs. Representative review excerpt: "We recently completed our roof and solar installation with California Home Solar, and we couldn’t be happier with the results!"
Professional crews. Positive reviews frequently mention crews that were reliable and worked hard on site. Some customers also note that the team handled the job well from start to finish. Representative review excerpt: "This crew was amazing, totally reliable, and worked like crazy."
Damage and rework concerns. Complaint reviews mention leaks, installation mistakes, and situations where fixes or return visits were needed. A few also describe concerns about materials or finish quality during follow-up work. Representative review excerpt: "Whether it's the way they installed the vents on the roof for the restrooms which led to a leak in our roof , the way they didn't use the right..."
Long-term support & performance
Long-Term Support6.7/10
Post-install feedback is generally favorable, with most reviewers describing solid system performance and helpful service after turn-on. Still, a small number of reviews mention unresolved follow-up concerns or frustration with how post-install issues were handled.Solar.com's composite of published customer feedback, not a customer quote
Post-install fixes handled quickly. Some reviewers say staff came back the next day or promptly addressed a performance concern after installation. That suggests at least some follow-up requests were handled quickly. Representative review excerpt: "Yesterday I thought I was having some issues with the transmitting thing and Yanni came the next day to check on things and fix any issues."
System production and bill impact. Several customers report that the solar system is working well and that their electricity bills went down after the install. These comments indicate generally positive early performance. Representative review excerpt: "Great Service, I totally amaze with the Solar System installed in my house and helps my electric bill to go down."
A small number of support complaints. Complaint reviews mention dissatisfaction with how later issues were addressed and describe frustration around follow-up on contract or service concerns. The negative volume is limited, but it is still present in the corpus. Representative review excerpt: "When I tracked down my original contract about the wood, I wrote to him and contacted him via phone to tell him I was not paying any more, except for..."
How this is built: category scores and summaries weigh the company's full published rating record (52 Google reviews averaging 4.9 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.