Sales & proposal integrity
Sales Integrity7.2/10
Reviewers largely describe the sales process as clear, patient, and easy to follow. The main pattern is positive feedback about proposal clarity, answering questions, and setting expectations, with no substantive complaint cluster in this category.Solar.com's composite of published customer feedback, not a customer quote
Clear, low-pressure sales process. Reviewers say the experience felt straightforward and painless, with a sales approach that did not feel pushy. Representative review excerpt: "We just got solar panels, and the entire experience was straightforward and painless."
Patient answers and guidance. Customers report that questions were handled patiently and that the team helped them choose a system with confidence. Representative review excerpt: "Chad is a decent, honest and knowledgeable guy; he patiently answered dozens and dozens of my questions in helping to determine the best system for us."
HOA and paperwork help. One reviewer describes strong coordination with HOA and scheduling paperwork, which supported a smoother proposal-to-project handoff. Representative review excerpt: "They dealt with our prickly HOA, and Allie was masterful at handling all the scheduling and paperwork."
Price & financing transparency
Price Transparency6.8/10
The price and financing feedback is limited but positive. Reviewers mention reasonable pricing and describe the bid process as favorable, with no substantive complaint pattern about surprise costs or deposit issues in the evidence set.Solar.com's composite of published customer feedback, not a customer quote
Reasonable bid pricing. Reviewers say the company came in at a reasonable price among the bids they received. Representative review excerpt: "We received a few bids and California Premier Solar was the best team at the most reasonable price."
Value paired with roof work. A customer described the project as a strong overall job on both roofing and solar work, reinforcing the perception of fair value. Representative review excerpt: "I had finally given up and then we saw a sign advertising California Premier solar and they did a fantastic job both on a complete new roof and on the..."
Communication & coordination
Communication6.7/10
Feedback on communication and coordination is mixed, with many reviewers praising responsiveness, paperwork help, and efficient coordination. At the same time, a meaningful minority report difficulty reaching the company, delayed callbacks, or unsatisfying handoffs when problems came up.Solar.com's composite of published customer feedback, not a customer quote
Efficient and easy to work with. Several reviewers describe the team as easy to work with and efficient during the project. Representative review excerpt: "Outstanding company easy to work with and very efficient."
Strong scheduling and paperwork support. Customers say the company handled scheduling, HOA coordination, and paperwork well, including communication with the utility side of the process. Representative review excerpt: "They dealt with our prickly HOA, and Allie was masterful at handling all the scheduling and paperwork."
Delayed responses and hard-to-reach support. Other reviewers report trouble getting calls answered, delayed callbacks, and difficulty getting concerns addressed once issues arose. Representative review excerpt: "I cannot get anyone to answer the phone, I can't leave a message, nobody will call me back, and when I did talk to someone, she refused to take care..."
Timeline reliability
Timeline Reliability7.1/10
Timeline feedback is generally positive, with reviewers describing efficient scheduling and visits that happened as expected. The evidence points to dependable project coordination rather than repeated delays or missed appointments.Solar.com's composite of published customer feedback, not a customer quote
Efficient pace. Reviewers describe the company as efficient, suggesting the work moved along without notable scheduling friction. Representative review excerpt: "Outstanding company easy to work with and very efficient."
Visits arranged on the customer’s schedule. One reviewer says the team came by when scheduled and took time to answer questions during the visit. Representative review excerpt: "They scheduled a visit to my house, came by on my schedule, asked me some questions, gave me information, and asked if I had any other questions."
Comfort with the process after comparing bids. Reviewers describe a recurring pattern in this area. Representative review excerpt: "After 4 bids, and some conflicting information, we felt most comfortable with the team at Cal Premier Solar."
Workmanship & site care
Workmanship6.7/10
Installation and site-care feedback is split between praise for clean, careful work and complaints about damage or poor execution. Positive comments focus on doing the job right the first time, while negative reviews describe roof and attic damage, leaks, or other installation-related problems.Solar.com's composite of published customer feedback, not a customer quote
Clean, careful execution. Several reviewers describe the work as clean and done right the first time, reflecting strong site care in those projects. Representative review excerpt: "It was a clean, done right the first time kind of attitude throughout."
Good roof installation. One customer says the crew did a great job on the roof, which supports the positive side of the workmanship feedback. Representative review excerpt: "Came and did a great job on my roof."
Damage and repair concerns. Other reviewers report roof leaks, roof-tile issues, or attic damage tied to installation work, which is the main complaint pattern in this category. Representative review excerpt: "Their installer stepped on the wrong pipes in our attic, which flooded & created intense damage throughout the majority of our house."
Long-term support & performance
Long-Term Support7.4/10
Post-install feedback is positive overall, with some reviewers describing strong production and service follow-through after the system went live. However, a noticeable share of the evidence raises concerns about harder-to-reach support, repair follow-up, or system issues that emerged later.Solar.com's composite of published customer feedback, not a customer quote
Later-service and repair frustration. Other reviewers report trouble getting service help after turn-on, including unanswered calls, repair delays, and performance concerns over time. Representative review excerpt: "I cannot get anyone to answer the phone, I can't leave a message, nobody will call me back, and when I did talk to someone, she refused to take care..."
Strong production and appearance. Reviewers say the system has been running well for months and that they were happy with the power production and look. Representative review excerpt: "The system has been up and running for several months and we've very happy with the power production, and the look."
Helpful issue resolution. One reviewer credits a representative with quickly resolving issues, indicating that some post-install support interactions were effective. Representative review excerpt: "On the other hand, this could well be a three star review but for the fantastic customer service of their representative, Adam, who quickly resolved all issues expeditiously."
How this is built: category scores and summaries weigh the company's full published rating record (18 Google reviews averaging 3.4 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.