Capital City Solar Electric Reviews

Reviewers often describe the sales process as clear and helpful, with staff explaining options and documenting the system details well. The main complaints center on proposal accuracy, cost expectations, and a few cases where reviewers say follow-up on open questions was weaker than expected.Solar.com's composite of published customer feedback, not a customer quote

Helpful explanations. Many reviewers say the sales team explained system options clearly and helped them understand what was needed before moving forward. Representative review excerpt: "Brian explained the options and made sure we got the right system."

Good documentation. Some customers report that paperwork and end-of-project documentation were handled carefully, which made the process easier to follow. Representative review excerpt: "Carrie kept all the paperwork straight and provided us with a complete set of documentation on our system at project completion, All we had to do as customers, was sit..."

Proposal or expectation issues. A smaller group of reviewers say the original proposal did not line up with later findings or that they had unresolved questions about the quoted plan and follow-up. Representative review excerpt: "Capital City Solar incorrectly calculated how much energy my expansion would be able to produce and so they came back with a four panel expansion instead of the original seven."

Feedback on pricing is mixed. Several reviewers say bills and quoted prices were explained clearly and felt reasonable, while others describe surprise charges, revised pricing, or timing issues around payments and project costs.Solar.com's composite of published customer feedback, not a customer quote

Clear, reasonable billing. Some reviewers say the bill was explained thoroughly and seemed fair for the work performed. Representative review excerpt: "The bill was thoroughly explained and seemed reasonable for the work performed."

Quoted price matched expectations. A few customers report that the final cost matched what they were told up front. Representative review excerpt: "It was good work they did what they said they were gonna do and it cost what they said it was gonna cost"

Surprise costs or revisions. Other reviewers describe unexpected charges or revised pricing that arrived later in the process, including cases where the final amount differed from the original contract. Representative review excerpt: "However, the revised price was not close to the initial contract, and approval of the revision was required at the very last minute for fewer panels at a higher price."

Most reviewers describe strong communication, with responsive staff, clear explanations, and steady coordination through the project. The complaint pattern is smaller but includes a few reports of unclear details, billing confusion, or pressure when approvals or next steps were taking longer than expected.Solar.com's composite of published customer feedback, not a customer quote

Responsive guidance. Reviewers frequently say staff answered questions and helped them understand each step of the process. Representative review excerpt: "They provided details and answers so I could understand to make the right decision on which system was what I needed."

Good office coordination. Some customers note that office staff kept paperwork organized and provided steady updates during the project. Representative review excerpt: "Carrie kept all the paperwork straight and provided us with a complete set of documentation on our system at project completion, All we had to do as customers, was sit..."

Communication breakdowns. A few reviewers report moments where details were unclear or where they felt pushed to resolve issues quickly before the project could move forward. Representative review excerpt: "I once again responded asking how they can provide me such an exact number, down to the cents but they can't provide me with some details as to how they..."

Timeline feedback is generally positive but not spotless. Many reviewers say the company kept them updated and completed work on schedule, while others describe delays, permit or inspection coordination issues, and a few cases where activation took longer than expected.Solar.com's composite of published customer feedback, not a customer quote

Stayed on schedule. Several reviewers say the project moved forward on schedule and that installation or maintenance was completed when expected. Representative review excerpt: "Rooftop solar designed and installed on schedule several years ago, periodically maintained."

Kept customers informed. Some customers report that they were kept up to date on paperwork and installation progress throughout the job. Representative review excerpt: "CapCity solar was on top of things the whole way - always keeping me up to date on progress with paperwork or actual installation."

Delays and coordination hiccups. Other reviewers say the process took longer than expected or that permit and activation timing became stressful near the end of the project. Representative review excerpt: "This would have been a one star review, but they had a very courteous and professional installation team that did quite well at taking precautions during their install during the..."

Reviewers mostly describe the installation crews as professional, careful, and clean. Complaint mentions are rare and tend to focus on small site-care issues, such as leftover materials or items not fully cleaned up after the job.Solar.com's composite of published customer feedback, not a customer quote

Professional crews. Many reviewers describe the installers as friendly, polite, and professional during the job. Representative review excerpt: "The crew was friendly and professional."

Quality installation work. Customers also report strong planning and installation quality, including clean-looking finished panels and well-executed system setups. Representative review excerpt: "Capital City Solar did an amazing job with the planning, design, and installation of our rooftop solar system and two integrated Tesla Powerwalls."

Cleanup lapses. A small number of reviewers say some materials or hardware were left behind after installation and needed extra attention afterward. Representative review excerpt: "The only problem was that they left a lot of things around on the ground."

Post-install feedback is strong overall. Reviewers often say the company helped restore production, coordinate battery or inverter support, and keep systems running after the initial installation, with only a few reports of performance concerns that were later traced to equipment or connection issues.Solar.com's composite of published customer feedback, not a customer quote

Responsive repair support. Reviewers say the team diagnosed issues, coordinated parts or replacements, and helped get systems back to producing power. Representative review excerpt: "Called the real pros, CAPITOL SOLAR, they diagnosed the problem, bad breaker, throughly checked out the system and we are back to generating power."

Ongoing monitoring and upgrades. Some customers mention help with monitoring, inverters, or battery-related follow-up after the original project was complete. Representative review excerpt: "I now have an up-to-date inverter and an app to keep track of info about my energy production."

Production concerns. A small number of reviewers say their system seemed underperforming until a later check identified an equipment issue such as a breaker problem. Representative review excerpt: "Turns out, they discovered the breaker to the solar system had been tripped, so the system had not been producing anything."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.