Capital Energy Reviews

Reviewers mostly describe Capital Energy’s sales process as informative and detail-oriented, with reps explaining options and keeping customers updated. A smaller set of complaints centers on high-pressure or unclear sales interactions, as well as expectations around savings and contract terms.Solar.com's composite of published customer feedback, not a customer quote

Informative, detailed proposals. Many reviewers say the sales team explained the process clearly, outlined options, and helped them understand the proposal before moving forward. Representative review excerpt: "The sales representative, Andy Decker, was very informative on the process & kept me in the loop."

Helpful with planning and incentives. Some customers report that reps walked them through choices and helped with rebate timing or added items during the closeout process. Representative review excerpt: "He also helped me with the tesla powerwall rebates, and they even threw in a couple bonus items to help show good faith and close the deal."

Pressure and expectation gaps. A minority of reviewers describe rude interactions or say the sales pitch left them with expectations about bill savings or contract outcomes that did not match their experience. Representative review excerpt: "We were promised a lower electric bill, even though our house was using 6 kilowatts less per month after the install, we are paying the loan on the solar, a..."

Feedback on pricing and financing is mixed to negative. Reviewers praise detailed breakdowns and financing help, but a noticeable share describe higher-than-expected monthly costs, surprise billing outcomes, or confusion about incentive timing and payment expectations.Solar.com's composite of published customer feedback, not a customer quote

Clear breakdowns for some customers. Some reviewers say they received detailed designs, payment breakdowns, and help understanding financing options or rebate timing. Representative review excerpt: "I received a detailed design, a full breakdown, and a super easy direct pay system that allowed me to pay in cash at different stages of the project."

Financing guidance was useful. A number of customers report that the team helped them qualify for financing and explained payment stages in a way that felt manageable. Representative review excerpt: "Jacob is very knowledgeable and helpful, he has help myself and other family members and friends save tons of money and made sure we qualified for good financing and gov..."

Cost expectations did not always match. Other reviewers say their solar payment and utility bill were higher than expected, or that promised payment terms and reimbursements did not play out as described. Representative review excerpt: "We were promised a lower electric bill, even though our house was using 6 kilowatts less per month after the install, we are paying the loan on the solar, a..."

Reviewers generally describe strong follow-through, detailed updates, and helpful coordination across the project. The main complaints are about slow follow-up, inconsistent customer service, or trouble reaching the right project contact once issues arose.Solar.com's composite of published customer feedback, not a customer quote

Detailed updates and handoffs. Many reviewers say they received clear emails, detailed forms, and regular updates as the project moved along. Representative review excerpt: "They ultimately did 99% of the work & when something was completed they would email me the forms which were very detailed with all the relevant information & requested that..."

Team ownership on issues. Some customers report that the team brainstormed solutions and stayed engaged even when the problem was not straightforward. Representative review excerpt: "They brainstormed solutions, showed genuine willingness to help, and went well above and beyond to resolve everything — even though the issue was not their fault."

Follow-up gaps for some projects. A smaller group of reviewers says communication dropped off during the project, or that they had difficulty getting timely help from customer service or a project manager. Representative review excerpt: "We had solar put on our house in July this year and the project seemed to go great and quick but the communication and follow up was lacking to say..."

Timeline feedback is somewhat mixed. Many reviewers say permits, approvals, and installation moved along smoothly, but others describe delays between install and activation, or uncertainty while waiting for answers and final working status.Solar.com's composite of published customer feedback, not a customer quote

Permits and approvals moved well. Some reviewers say the company worked through permits and utility approvals efficiently and kept the process moving. Representative review excerpt: "They worked together with APS and the city to get all the permits etc."

Fast installs for some customers. A number of customers report that the project progressed quickly, with everything installed and approved in a short window. Representative review excerpt: "The process went fast and within 2 weeks from signing the paperwork, we had permits, approvals, and everything installed."

Delays after installation. Other reviewers describe waiting for a working system or for answers while the project stretched longer than expected. Representative review excerpt: "Well its now almost September and I still don't have a working system and virtually no communication with Capital Energy and to top it all off, my budget billing went..."

Reviewers mostly praise the installation crews for professionalism, organization, and clean workmanship. Complaints are comparatively rare, but some customers mention cleanup issues, missed repair details, or installation choices that did not match their site preferences.Solar.com's composite of published customer feedback, not a customer quote

Professional, careful crews. Many reviewers describe the installation team as knowledgeable, organized, and attentive to detail. Representative review excerpt: "The installation crew was knowledgeable, organized and professional."

Clean jobsite and efficient install. Some customers say the crew worked hard, kept the site tidy, and completed the installation efficiently. Representative review excerpt: "The installation team worked hard, paid close attention to detail, and left everything clean and tidy."

A few site-care complaints. A small number of reviewers mention leftover materials, roof repair concerns, or equipment placement that did not align with what they requested. Representative review excerpt: "We had a patch of roof that needed repair and it was supposed to be fixed prior to putting on the solar panels."

Post-install feedback is positive overall but less consistent than the installation reviews. Some customers report strong system performance and responsive warranty help, while others describe unresolved issues, repair delays, or trouble getting the system fully working after the install.Solar.com's composite of published customer feedback, not a customer quote

Good early performance. Several reviewers say the system worked well after activation and that they were happy with the battery-backed setup. Representative review excerpt: "We’re loving our new solar system with battery backup!"

Warranty follow-through for some issues. Some customers report that the company responded to concerns and arranged service when a problem was reported. Representative review excerpt: "Finally, I noticed a crack on one panel and to prove to you they are serious about the warranty, I called them with my concerns & they sent out a..."

Post-install service issues. Other reviewers describe needing multiple attempts to fix problems or still not having a working system after the install. Representative review excerpt: "They came out an fixed the system after two tries and told me that it is okay because "solar will offset energy price increases"."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.