Celestial Solar Reviews

Reviewers most often describe clear explanations and helpful walkthroughs during the sales process, including guidance on system care and adjustments when roof conditions changed the original plan. At the same time, a smaller set of reviews reports pricing changes or expectations that shifted after signing or after work began.Solar.com's composite of published customer feedback, not a customer quote

Clear explanations. Several reviewers say the team explained the work and system care clearly, and some noted that plan changes were addressed once the roof was assessed. These accounts frame the sales process as informative rather than pushy. Representative review excerpt: "Elias was Great in explaining what was being done and explained how to care for the system."

Plan adjustments handled on-site. Some reviewers report that the original panel layout had to be revised after roof conditions were checked, but the issue was handled during the job. That pattern suggests proposals sometimes changed once the site was evaluated. Representative review excerpt: "Once they get on my roof they determined that my original plan for a certain number of panels wouldn't work, and I needed additional panels in order for me to..."

Pricing or scope changed after signing. A minority of reviews describe added charges or a higher price after the project started, with expectations not matching the final work. Those comments point to occasional gaps between the initial proposal and the delivered scope. Representative review excerpt: "After the job started, extra charges were added, the work wasn’t done as described, and the company kept changing its explanation instead of fixing the issue."

Reviewers are often satisfied with the price they paid or describe the service as reasonably priced. Still, some reviews report added charges, refund discussions, or frustration over financing and timing-related cost expectations.Solar.com's composite of published customer feedback, not a customer quote

Reasonable pricing reported. Several reviewers describe the price as fair or good value for the work performed. These comments suggest many customers felt the final cost was acceptable for the service received. Representative review excerpt: "My system needed replacement and they had a reasonable price."

Good value on completed work. Some reviewers mention efficient installation and say the result looked better or performed well after the upgrade. In those reviews, price concerns did not appear to outweigh satisfaction with the outcome. Representative review excerpt: "New panels were installed in a day and they look better and way more efficient that the old ones."

Added costs and refund friction. A smaller set of reviews reports surprise charges, refund discussions, or frustration about how costs changed after the project began. That pattern makes price and financing transparency a mixed area overall. Representative review excerpt: "After the job started, extra charges were added, the work wasn’t done as described, and the company kept changing its explanation instead of fixing the issue."

Most reviewers describe responsive communication, helpful walkthroughs, and clear coordination during service or project completion. The main complaints involve missed callbacks, limited follow-through, or slow resolution when problems were raised.Solar.com's composite of published customer feedback, not a customer quote

Responsive follow-up. Many reviewers say the company replied quickly, scheduled walkthroughs, or provided updates during service. These comments point to generally solid day-to-day coordination. Representative review excerpt: "Quick response to my request for service."

Clear completion walkthroughs. Several customers report that the team explained what was done and reviewed how the system worked after the job. That kind of handoff appears frequently in the positive reviews. Representative review excerpt: "Once completed they showed their work, explained the operation of the system, and then did a final walkthrough."

Missed response or weak follow-through. A few reviews say messages were not returned or that repeated complaints were not resolved quickly. Those accounts keep the category from reading as fully strong. Representative review excerpt: "No callback, no answers to email, nothing."

Reviews are mostly positive about scheduling and completion speed, with multiple customers saying work happened on time or was finished quickly. One recurring watch-out is that projects that need permits or inspections can take longer than customers expected.Solar.com's composite of published customer feedback, not a customer quote

Fast installation timing. Reviewers frequently say work was completed in a day or that the team showed up when scheduled. This suggests generally reliable timing on straightforward jobs. Representative review excerpt: "Showed up on time on the date scheduled and finished the installation that day."

Quick activation reported. Some customers describe system activation or heating results happening very soon after installation. Those comments indicate a smooth turnaround for many projects. Representative review excerpt: "I swam in our 84 degree pool just one day after the system was initialized."

Permitting added delay in one case. One reviewer says the PV portion was delayed while permits and inspection were completed, even though another part of the project moved quickly. That points to an occasional timeline stretch when approvals are involved. Representative review excerpt: "The thermal was installed immediately after signing the contract and my pool is nice and warm during sunny weather, but the PV was delayed because it needed inspection and permits..."

This is one of the strongest areas in the review set. Customers most often describe professional crews, good installation quality, and clean job sites, with only a small number of complaints about damage or installation defects.Solar.com's composite of published customer feedback, not a customer quote

Professional installation crews. Many reviewers say the installers did a fantastic or amazing job and completed the work efficiently. The tone of these reviews is consistently positive about workmanship. Representative review excerpt: "The installers were great and did a fantastic job."

Cleanup and job-site care. Several customers mention that the crew cleaned up after the work and left no mess behind. That suggests good attention to site care during installation. Representative review excerpt: "(Great Employee) they cleaned up everything and took everything with them wit no mess for me to clean."

Roof damage concern reported. A small number of reviews raise concerns about roof-related damage after installation. While uncommon in the evidence set, these comments are important watch-outs for site care. Representative review excerpt: "You can see where the large anchor screws have ripped out of our roof."

Post-install experience is mixed-to-positive. Many reviewers say systems are performing as expected and that warranty or service support was helpful, but some customers report unresolved issues, service disputes, or delays in getting problems addressed.Solar.com's composite of published customer feedback, not a customer quote

Systems performing as expected. Several reviewers say their pool or solar system is working well after installation and meeting expectations. These comments support the idea that many systems continue to perform properly after turn-on. Representative review excerpt: "We are in Palm Desert and our heat pump for the pool and solar panels are performing as advertised Well done to all from CELESTIAL BRIAN AND ROSALEE"

Helpful support and repairs. Some reviewers describe knowledgeable technicians who fixed leaks or other issues quickly, and others mention good warranty support. That points to a service team that can resolve at least some post-install problems effectively. Representative review excerpt: "Excellent, knowledgeable charming technician who fixed our leaking pool panels very quickly."

Unresolved service complaints. A smaller set of reviews reports systems still not working, repair concerns after the warranty period, or dissatisfaction with how post-install problems were handled. Those accounts keep this category from scoring higher. Representative review excerpt: "It is now late June 2023 and my system is still not working, which means I have been continuing to pay GWP for six months of power after the solar..."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.