Sales & proposal integrity
Sales Integrity7.5/10
Reviewers generally describe the sales process as clear, patient, and low-pressure. They say proposals were explained carefully, expectations were set directly, and follow-up questions were answered after the sale.Solar.com's composite of published customer feedback, not a customer quote
Clear explanations. Reviewers say the team took time to walk through the process and answer questions carefully, which helped them understand the proposal and next steps. Representative review excerpt: "He took the time to explain every step of the process clearly, answered all my questions with patience, and delivered exactly what he promised."
Straightforward guidance. Some reviewers report that the representative reviewed their utility bill, discussed options plainly, and helped them make a decision with minimal pressure. Representative review excerpt: "But Peter came in… sat down with us, looked at Edison bill and shot very clearly and straight with us on our choices as well as… worked with us on..."
Post-sale availability. Reviewers also note that questions were still being answered after installation, suggesting the team stayed engaged beyond the initial contract stage. Representative review excerpt: "Even after the install as we wait for DWP to come and install our meter for our ADU Peter always has answers for me and is always available when I..."
Price & financing transparency
Price Transparency6.7/10
Feedback on pricing and financing is mostly positive, with several reviewers saying the pricing felt fair and savings were meaningful. Still, there are a small number of complaints about deposit handling and long delays after signing, so this area reads as mixed rather than cleanly positive.Solar.com's composite of published customer feedback, not a customer quote
Perceived savings. Reviewers describe a recurring pattern in this area.
Helpful rebate/incentive guidance. Some reviewers mention support with incentive-related steps and say the team helped them navigate the process tied to program timing and code requirements. Representative review excerpt: "The Cervus team did a wonderful job of walking me through the necessary steps to secure Solar for my home per code!"
Deposit and timing concern. A complaint pattern appears in which one reviewer says there was a long wait after signing and providing a deposit, with limited progress during that period. Representative review excerpt: "I waited over six months from the time I signed the contract and provided a deposit and all they had to show was a guy coming out to work on..."
Communication & coordination
Communication7.4/10
Most reviewers describe strong responsiveness and helpful coordination throughout the project. A smaller number report difficulty getting a response when they needed resolution on a deposit issue, so the overall picture is positive with some inconsistency.Solar.com's composite of published customer feedback, not a customer quote
Responsive updates. Reviewers frequently say communication was excellent and that the team stayed responsive during the project. Representative review excerpt: "Communication was excellent, they were very responsive throughout the process, and the installation was done professionally and efficiently."
Helpful project support. Some reviewers report that the company was supportive, answered questions, and helped them work through administrative steps tied to the project. Representative review excerpt: "If you are looking for a company that treats you well, answers your questions and goes out of their way to be helpful CERVUS SOLAR AND CONSTRUCTION is the company..."
Response issue. One reviewer says they had to escalate through the bond company to get a response and resolve a deposit matter. Representative review excerpt: "Long story short I had to contact their bond company to get them to respond and give me my deposit back."
Timeline reliability
Timeline Reliability7.0/10
Reviewers mostly say installations moved forward on schedule and that the crew handled permits or project steps efficiently. The main caution is that some activation-related delays appear to come from utility or permit timing rather than the install itself.Solar.com's composite of published customer feedback, not a customer quote
On-time installation. Several reviewers report that the installation was completed on time and that the team kept the project moving. Representative review excerpt: "The installation was done on time, with top-quality workmanship and attention to detail."
Permitting and follow-through. Reviewers say the team was ahead on permits and remained available while the project moved through remaining steps. Representative review excerpt: "Peter was ahead of the game with permits and a pleasure to work with, as were all the installation staff."
Utility-side delay. One reviewer notes that getting the utility to complete its part took longer than the installation itself, pointing to a post-install activation delay. Representative review excerpt: "It took longer to get SCE to do their thing and get me up and running than the whole installation took."
Workmanship & site care
Workmanship7.8/10
Reviewers overwhelmingly describe solid workmanship, professional crews, and careful installation. Praise centers on attention to detail, efficiency, and doing what was promised, with only a rare complaint in the evidence set.Solar.com's composite of published customer feedback, not a customer quote
Attention to detail. Reviewers say the installation was completed with strong workmanship and careful attention to detail. Representative review excerpt: "The installation was done on time, with top-quality workmanship and attention to detail."
Professional crews. Some reviewers describe the crew as professional, efficient, and courteous throughout the job. Representative review excerpt: "Communication was excellent, they were very responsive throughout the process, and the installation was done professionally and efficiently."
Rare workmanship complaint. One reviewer mentions a prior solar setup that was not producing energy, which appears as a workmanship-related complaint in the review set. Representative review excerpt: "I had solar installed on my house by a previous contractor 3 years ago, but it wasn't producing energy."
Long-term support & performance
Long-Term Support7.6/10
Post-install feedback is positive overall, with reviewers saying the team helped troubleshoot issues and remained useful after the initial job was done. The review evidence emphasizes support with system issues, monitoring-related problems, and follow-up help.Solar.com's composite of published customer feedback, not a customer quote
Troubleshooting help. Reviewers say the team helped diagnose and fix battery or gateway-related problems after installation. Representative review excerpt: "Peter and his crew did an excellent job of troubleshooting and fixing my battery problem."
Post-install assistance. Some reviewers report that the company stayed involved when follow-up support was needed, including navigating post-install steps. Representative review excerpt: "Long story short, I needed a new Gateway and I didn't know how to navigate the process as the company that installed the system went out of business."
Support with system issues. Reviewers also note that the company helped with issues involving solar systems after the initial install, which suggests ongoing support was available. Representative review excerpt: "I have friends and work acquaintances that have had multiple issues with their solar system and companies that installed it."
How this is built: category scores and summaries weigh the company's full published rating record (59 Google reviews averaging 5.0 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.