Sales & proposal integrity
Sales Integrity6.3/10
Reviewers are split, but the overall pattern leans positive on clarity and low-pressure selling. Many describe the proposal process as informative and straightforward, while a meaningful minority report confusion around contract details, added scope, or pushy follow-up.Solar.com's composite of published customer feedback, not a customer quote
Clear, low-pressure explanations. Several reviewers say the sales process felt helpful and comfortable, with clear explanations of the proposal and scope. They describe staff as knowledgeable and not pushing unnecessary commitments. Representative review excerpt: "William was excellent at explaining things to me and making me feel comfortable with the project, never trying to upsell or pressure me into any commitment."
Proposal review was detailed. Some reviewers say the proposal was walked through line by line so they understood the work before signing. This points to a generally informative sales experience for many customers. Representative review excerpt: "He reviewed the proposal with me line by line, making sure I fully understood the scope of work."
Contract or follow-up concerns. A smaller but material group describes confusion or dissatisfaction around contract terms, unexpected scope items, or repeated calls. These reviews suggest that expectations are not always aligned from the start. Representative review excerpt: "The office seemed surprised and completely unaware that I had additional layers and promptly sent me a bill for those additional layers (per contract 1 layer removal is included."
Price & financing transparency
Price Transparency5.4/10
Feedback on pricing and financing is mixed and trends cautious. Reviewers often praise fair pricing and clean billing, but complaints are common enough that surprises around added work, roof conditions, or charges above the original quote are a recurring theme.Solar.com's composite of published customer feedback, not a customer quote
Fair pricing for many jobs. Some reviewers describe the pricing as fair and say the final bill matched what they expected. These customers also mention an easy payment process and no extra charges. Representative review excerpt: "The product, the professionalism, the attention to detail, the talented crew, and the fair pricing are all the reasons we went with you."
No surprise charges. A few reviewers say the work was completed in a timely manner without additional charges. This supports a view that pricing can be straightforward when the project stays within scope. Representative review excerpt: "Glad I went with Chandler's Roofing they did the work in a timely manner and no extra charges."
Added costs and price surprises. Other reviewers report being billed for additional layers or roof work they did not expect, including amounts above the original contract. These complaints make transparency around final cost and added scope a recurring concern. Representative review excerpt: "The office seemed surprised and completely unaware that I had additional layers and promptly sent me a bill for those additional layers (per contract 1 layer removal is included."
Communication & coordination
Communication7.0/10
Communication is a relative strength overall, with many reviewers describing responsive staff and helpful project coordination. Even so, a notable minority report delays in callbacks, scheduling confusion, or difficulty getting timely updates.Solar.com's composite of published customer feedback, not a customer quote
Responsive and proactive updates. Many reviewers say they were kept informed through texts, calls, and project photos, and felt prioritized throughout the job. These comments point to strong day-to-day coordination for a large share of customers. Representative review excerpt: "Hiring Chandler's Roofing was one of the best decisions I've made.Andy kept me informed throughout the entire project with texts, phone calls, and drone photos."
Advance notice and clear ownership. Some reviewers describe being contacted ahead of time and having questions addressed promptly. They report that the team helped coordinate different parts of the project smoothly. Representative review excerpt: "He made me feel like a priority, always communicated with me in advance, was able to facilitate some tile projects in addition to the flat roof, and was just super..."
Callback and scheduling issues. A smaller group says callbacks were slow or that scheduling information was not clear, leading to frustration. The complaint pattern centers on waiting in queues or being told dates that did not hold. Representative review excerpt: "I called the main office pretty regularly only to find out I was in a queue of other homeowners in excess of 30 clients so I was not getting my..."
Timeline reliability
Timeline Reliability6.3/10
Timeline performance is mixed but leans acceptable, with many reviewers saying work started and finished on schedule. Still, complaints about delays, inspection problems, and scheduling misfires are common enough to keep this category below a strong score.Solar.com's composite of published customer feedback, not a customer quote
Completed on time. Several reviewers say the project finished within the expected timeframe and that the team stayed responsive along the way. These reports suggest many jobs move forward without major timing issues. Representative review excerpt: "The communication was excellent; they were always responsive to my questions and concerns, and the project was completed on time and within budget."
Good coordination around complex timing. Some customers say the company worked around other trades and last-minute changes to keep the project moving. That kind of coordination appears to help prevent delays in more complex jobs. Representative review excerpt: "Chandler's Roofing was able to coordinate construction related details and work around "The Big Solar Company" and their insane solar panel "Removal and Reinstallation" process, even after a last minute..."
Delays and scheduling misses. Other reviewers describe extensive delays, missed timing expectations, or work that did not begin when promised. A few also mention inspection or permit-related setbacks, which keeps timeline reliability from feeling consistently dependable. Representative review excerpt: "They said they would work me in within a few days - which I was pleased about - but then there was an extensive delay in getting the roof replacement..."
Workmanship & site care
Workmanship8.3/10
Workmanship is the strongest area in the review set. Reviewers very often describe professional crews, thorough cleanup, and careful handling of the site, while the smaller complaint pattern centers on inspection follow-up or isolated installation concerns.Solar.com's composite of published customer feedback, not a customer quote
Professional crews and cleanup. Many reviewers praise the crew for being professional, efficient, and respectful of the property. Cleanup is frequently mentioned, including reports of no nails left behind and daily tidying. Representative review excerpt: "The crew was professional, and they did a fantastic job cleaning up every day, leaving no nails behind."
Strong overall installation quality. Customers also describe the finished work as high quality and well executed, including larger roof projects and related fixes. These comments suggest solid field performance across a range of jobs. Representative review excerpt: "The crew at Chandler's Roofing were very professional, hard working, cleaned up after themselves, and did a really extraordinary job."
Inspection and follow-up issues. A smaller set of reviewers reports concerns about final inspection handling or installation-related follow-up. These complaints do not dominate the category, but they show that site care is not flawless in every case. Representative review excerpt: "Although I was home throughout the entire roof replacement process, no alerted me or met with me regarding the final inspection; I was just shown some distant photos of the..."
Long-term support & performance
Long-Term Support6.1/10
Post-install feedback is positive in many cases, especially when customers report solid performance and warranty support. At the same time, several reviewers describe problems with repairs, warranty registration, or lingering issues after the job was done.Solar.com's composite of published customer feedback, not a customer quote
Warranty support described as strong. Some reviewers say the company stands behind its work and provides reassuring warranty support. These comments suggest that post-install service can be a positive experience for many customers. Representative review excerpt: "They are transparent, honest, professional, and they stand by their work with an amazing warranty."
System performance reported as good. A few reviewers say the installed roof or system is producing as expected and holding up well after completion. That indicates the long-term result is satisfactory for some customers. Representative review excerpt: "Chandler Roofing replaced my roof with a wonderful GAF Solar Roof and we are so happy 😁 Our Solar Roof is producing and it’s waterproof and well tested after the..."
Repair and warranty complaints. Other reviewers report difficulty getting post-install problems addressed, including concerns about warranty registration or repairs that did not resolve the issue. This makes aftercare a noticeable watch-out in the review record. Representative review excerpt: "I asked Chandler's to apply the material warranty, but it turned out they had never registered the material batches serial numbers as they should have, with Gaco (now Firestone), the..."
How this is built: category scores and summaries weigh the company's full published rating record (165 Google reviews averaging 4.7 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.