Change Solar Reviews

Reviewers mostly describe the sales process as straightforward and helpful, with several saying representatives explained the project clearly and set expectations well. A small number of complaints describe promises not being followed after payment, so the category reads positive overall with a limited watch-out.Solar.com's composite of published customer feedback, not a customer quote

Clear explanations. Reviewers say representatives took time to explain the process patiently and gave straightforward answers about the project. Representative review excerpt: "Brian was my representative and he was very patient in explaining the entire process."

Commitments and value. Some reviewers report that commitments were kept and that the proposal side felt honest about pricing and financing value. Representative review excerpt: "Always kept their commitments, gave me straightforward answers regardless of what it meant for my solar project, and ultimately gave me the best value for my dollar, and did a..."

Promise follow-through concerns. A few reviewers describe a gap between what was promised and what happened after payment or after the install was underway. Representative review excerpt: "Once they get their money, they drop everything promised."

Feedback on pricing and financing is mixed. Some reviewers say pricing and fixed-payment financing were explained clearly, while others describe payment strain, missing benefits, or concerns about deposits, refunds, and incentive timing.Solar.com's composite of published customer feedback, not a customer quote

Clear savings presentation. Some reviewers say pricing was explained well and that the financing structure was presented as a meaningful savings path. Representative review excerpt: "Their communication was great, the pricing was better than anyone else we talked with, and they showed me how financing with a fixed payment would save me over $40k."

Helpful payment terms. A few reviewers report that the company helped reduce initial monthly costs or otherwise made the financing terms feel manageable. Representative review excerpt: "They not only helped me get out of a horrible contract with Sunrun, but saved me $80 on my initial monthly payment, and they were able to get my panels..."

Cost and benefits concerns. Other reviewers describe unexpected payment burdens or say they were still paying while waiting for utility connection or incentive timing to resolve. Representative review excerpt: "Have been paying the payment for these financed panels along with our Edison bill since DECEMBER."

Communication is one of the weaker areas in the review set. Positive comments mention helpful walkthroughs and organized paperwork, but more reviewers describe missed calls, slow responses, and difficulty getting updates or follow-through.Solar.com's composite of published customer feedback, not a customer quote

Hard to reach. Several reviewers say calls, texts, and emails went unanswered, and some describe follow-through problems after an issue came up. Representative review excerpt: "We have repeatedly called them, and they don't return calls."

Helpful walkthroughs. Some reviewers say staff helped them understand the process and handled coordination steps such as permitting paperwork. Representative review excerpt: "Once installation was scheduled, we began working with Matt, who walked us through that process, as well as permitting and getting connected to SoCal Edison."

Paperwork support. A few reviewers report that the team handled manufacturer warranty paperwork and explained the next steps clearly. Representative review excerpt: "They even filled out all the manufacturer warranty paperwork for me, and said I don't have to pay them unless the manufacturer refuses to."

Reviews show a mixed picture on timing. Some customers describe fast installs and smooth scheduling, but others report delays with permits, inspections, utility activation, or parts needed to finish the job.Solar.com's composite of published customer feedback, not a customer quote

Fast installs reported. Some reviewers say the installation moved faster than expected and was completed quickly once scheduled. Representative review excerpt: "From the day we met until the system was installed was only 8 day."

Permitting and activation help. A few reviewers say staff walked them through permitting and utility connection steps as the project moved forward. Representative review excerpt: "Once installation was scheduled, we began working with Matt, who walked us through that process, as well as permitting and getting connected to SoCal Edison."

Delays after install. Other reviewers describe long waits for inspection fixes, permit follow-up, or utility activation before the system was fully completed. Representative review excerpt: "Not only that, the inspection did NOT passed, that has been probably six or 7 months and they never came back and fix the problem for the inspector to give..."

Workmanship feedback is fairly positive overall, with reviewers often praising professional crews and clean job sites. Still, a smaller set of reviews describes unfinished work or installation issues tied to inspection or system tie-in problems.Solar.com's composite of published customer feedback, not a customer quote

Professional crews. Reviewers say crew members were courteous and professional during the install. Representative review excerpt: "The crew was professional and courteous, and did an impeccable job cleaning the jobsite after they were done."

Clean jobsite. Some reviewers specifically mention good cleanup and an orderly worksite after the installation was finished. Representative review excerpt: "The crew was professional and courteous, and did an impeccable job cleaning the jobsite after they were done."

Inspection or finish issues. A few reviewers describe projects that were not fully completed when inspections failed or when a needed part delayed finishing the work. Representative review excerpt: "Inspection didn't passed they haven't finished job."

Post-install feedback is mixed, with some reviewers reporting successful repairs or early bill reductions after the system was turned on. Others describe difficulty reaching support, unresolved error messages, or delays in post-install fixes.Solar.com's composite of published customer feedback, not a customer quote

Repair support reported. Some reviewers say the company came back out to repair a system after installation or after a home purchase. Representative review excerpt: "Change Solar came out to repair the solar system on a home we just purchased."

Early production feedback. A few reviewers report seeing lower energy bills after the system was installed and activated. Representative review excerpt: "It's already been 2 months now since the installation on my house was done and I can already see a significant decrease in my energy bill which is so exciting..."

Support follow-up gaps. Other reviewers say they could not get help after a system error or that they had trouble reaching anyone for service. Representative review excerpt: "We have been trying to contact them about an error message on our system and we cannot get anyone on the phone."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.