Chico Electric Reviews

Reviewers give Chico Electric a mixed picture on sales clarity and proposal handling. Some say the owner was honest or that estimates were handled well, while others report difficulty getting estimates or feeling unclear about what was promised.Solar.com's composite of published customer feedback, not a customer quote

Missing or unclear estimates. Other reviewers report trouble getting an exact quote or receiving an estimate at all, which left them uncertain about the scope before work started. Representative review excerpt: "I was going to swap out our light fixtures and install can lighting with them (which I could not get an exact quote for) but after all this I will..."

Honest, straightforward experiences. A few reviewers describe the sales side as reliable and easy to work with, including comments about honesty and receiving estimates promptly. Representative review excerpt: "Norm the owner is honest and reliable."

Clear estimate process for some jobs. Some reviewers say they received estimates and felt the proposal process was handled in a usable, straightforward way. Representative review excerpt: "Received three estimates from local contractors."

Feedback on pricing and billing is mostly negative, with multiple reviewers describing billing disputes, collection issues, and quotes that did not line up with final charges.Solar.com's composite of published customer feedback, not a customer quote

Billing and quote disputes. Other reviewers describe surprise charges, collections issues, and difficulty getting clear pricing for smaller jobs, which drove much of the negative feedback in this category. Representative review excerpt: "When I refused to pay for what they are trying to charge me they threatened to send my bill to collections."

Pricing came in fair for some jobs. A few reviewers say the final price was reasonable, including cases where the work stayed within the quoted time or ended up below expectations. Representative review excerpt: "The work turned out great, was done in the quoted time, and was a very fair price."

Bills lower than expected. Some customers report that the final bill was less than anticipated or even below the quoted amount. Representative review excerpt: "Very happy with their service and the bill was $500 less than quoted."

Reviews on communication and coordination are mixed, with many customers praising responsiveness and office follow-through. At the same time, several reviewers describe delays in callbacks, difficulty scheduling, and confusion around appointments or handoffs.Solar.com's composite of published customer feedback, not a customer quote

Responsive for many customers. Several reviewers describe the office and field team as responsive, helpful, and proactive about answering questions during the job. Representative review excerpt: "From start to finish they completed the job quickly and were extremely responsive to all my questions during the construction."

Good coordination during projects. Some customers say scheduling, estimates, and installation were coordinated smoothly from start to finish. Representative review excerpt: "From scheduling and estimates with Aaron, to the installation process with Peter, everyone went above and beyond to ensure things went smoothly and to the highest level of expectation."

Scheduling and callback problems. Other reviewers report trouble getting calls back, missed coordination steps, or appointments that felt hard to confirm and track. Representative review excerpt: "While the electrical work may be appropriate, we had a very hard time scheduling work to be done that was contracted to be done, getting calls back and getting a..."

Timeline feedback trends slightly positive but still includes notable complaints about scheduling reliability. Reviewers often say crews arrived on time or finished quickly, while others describe late arrivals, no-shows, and difficulty getting work scheduled.Solar.com's composite of published customer feedback, not a customer quote

On-time arrivals for some visits. Some reviewers say the team arrived when expected and kept the work moving quickly. Representative review excerpt: "Service rep was exactly on time."

Fast completion on several jobs. A number of customers describe the project as moving quickly from start to finish and say the schedule was handled smoothly. Representative review excerpt: "From start to finish they completed the job quickly and were extremely responsive to all my questions during the construction."

Late or missed appointments. Other reviewers report difficulty scheduling work, late arrivals, or appointments that did not unfold as promised. Representative review excerpt: "Post consult, my 4 following visits to complete the job, 2 times the installers showed up over an hour+ later than I was told and once a FULL hour earlier..."

Workmanship is one of Chico Electric’s stronger areas in the review set, with many customers describing professional crews and solid installation results. Even so, a smaller group of reviewers reports site mistakes, cleanup concerns, or work that created extra follow-up.Solar.com's composite of published customer feedback, not a customer quote

Strong installation quality. Many reviewers describe the electrical and solar work as well done, including full rewires, new wiring, and other installation jobs completed to expectation. Representative review excerpt: "Had Chico Electric do a full house rewire and solar install."

Professional crews and attention to detail. Customers also mention courteous crews, good anticipation of future issues, and smooth on-site work. Representative review excerpt: "From scheduling and estimates with Aaron, to the installation process with Peter, everyone went above and beyond to ensure things went smoothly and to the highest level of expectation."

Site mistakes and cleanup concerns. A few reviewers report workmanship or site-care problems, including an installation mistake affecting a property line and other issues that required follow-up. Representative review excerpt: "They put a solar panel on the neighbors parcel and didn't realize that it was partly across the property line Hard to believe, but after realizing their mistake they came..."

Post-install support is mixed, with several reviewers describing helpful service, after-hours assistance, and responsive warranty help. Others report difficulty getting service for later issues, questions about warranty coverage, or follow-up that felt limited.Solar.com's composite of published customer feedback, not a customer quote

Service and warranty limitations. Other reviewers describe trouble getting later issues serviced, uncertainty about warranty terms, or a feeling that post-install support was limited. Representative review excerpt: "I called Chico Electric to ask if they warranty their products, and they said they warranty for only one year, which is ridiculous."

Helpful after-hours support. Some reviewers say the company was willing to help after normal business hours or offered quick troubleshooting when a system issue came up. Representative review excerpt: "I accidentally shut off my power and it was after hours (8pm) so I called Chico Electric to help me out."

Warranty help handled well. A few customers report professional help with warranty-related issues and describe the follow-up as easy to work with. Representative review excerpt: "Alex was very helpful at the office and James today took care of a hardware warranty issue with greatest of ease and professionalism."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.