Sales & proposal integrity
Sales Integrity7.4/10
Reviewers mostly describe the sales process as clear and informative, with many saying estimates were detailed, questions were answered patiently, and options were explained well. The main complaints center on pressure around signing, disagreement over what was promised, and a smaller set of reviewers saying the paperwork or repair process did not match expectations.Solar.com's composite of published customer feedback, not a customer quote
Clear estimates and patient explanations. Many reviewers say the company took time to explain the work in detail and answer questions without rushing them. Several also describe estimates as thorough and the overall sales experience as honest. Representative review excerpt: "Chad came out and gave us an in-depth estimate showing us all the areas needing repair and how they'd go about the repair."
Pressure and promise mismatch concerns. A smaller group of reviewers report feeling pressured to sign quickly or saying verbal promises were not reflected in the contract. These comments make this a mixed area rather than a purely positive one. Representative review excerpt: "The contract is written to protect them, and anything promised verbally is ignored."
Price & financing transparency
Price Transparency7.3/10
Complaints are less common, but some reviewers report higher-than-quoted prices, deposit or refund confusion, or concerns tied to incentive timing.Solar.com's composite of published customer feedback, not a customer quote
Fair and Pricing pricing. A few also note that the company clearly explained the finished work and left the site clean. Representative review excerpt: "Their price was very competitive."
Quoted price and deposit concerns. Some reviewers report that the final price came in higher than expected or that they were dissatisfied with how a deposit or related cost was handled. This suggests most experiences were straightforward, but not all were fully consistent with the initial quote. Representative review excerpt: "It took longer, the price was higher than I was quoted, the guys that showed up were not informed of what I was told would be done."
Communication & coordination
Communication8.0/10
Most reviewers describe communication as a strength, pointing to responsive updates, daily status emails, and professional follow-through. The main watch-outs are occasional missed callbacks, rescheduling, or slow responses when projects were delayed or questions came up.Solar.com's composite of published customer feedback, not a customer quote
Frequent updates and follow-through. Many reviewers say they received regular updates during the project and felt informed about what the crews were doing each day. Several also mention that staff were professional and kept the process organized. Representative review excerpt: "They offered to cover things inside the house as needed and at the end of every day I received an email explaining exactly what they did that day with before..."
Some delayed responses. A smaller set of reviewers report trouble getting a call back or having to follow up multiple times. These complaints do not dominate the feedback, but they show that communication was not always consistent. Representative review excerpt: "I’ve followed up with them now 3 times with no response."
Timeline reliability
Timeline Reliability7.7/10
Reviewers generally say the work moved at a reasonable pace and that the company kept them informed when weather or project backlogs affected scheduling. Complaints are centered on reschedules, start-date changes, and delays getting on the calendar.Solar.com's composite of published customer feedback, not a customer quote
On-time crews and steady progress. Many reviewers describe crews arriving when scheduled and working steadily once the project started. Some also say the company handled weather-related delays professionally and kept them updated. Representative review excerpt: "They showed up every day at exactly the time scheduled and worked through extreme heat and humidity always keeping a positive can do attitude."
Rescheduling and schedule changes. A smaller group of reviewers report multiple start-date changes or having to wait longer than expected for service. This indicates timing can be reliable for many customers, but delays do appear in the review record. Representative review excerpt: "I would've given them 5 stars, except that they kept changing my start date 3 times (would've been 4 times, but I finally had to put my foot down)."
Workmanship & site care
Workmanship8.9/10
This is one of the stronger categories in the review set. Reviewers frequently praise workmanship, professionalism, cleanup, and respect for the property, while a small number describe leaks, damage, or work that needed correction.Solar.com's composite of published customer feedback, not a customer quote
Skilled crews and good cleanup. Many reviewers say the crews were hardworking, respectful, and produced high-quality results. Several also mention that the team cleaned up well and left the site in good condition. Representative review excerpt: "The workmanship on both projects was excellent, the crews were hardworking and respectful, and the overall professionalism of the company stood out from start to finish."
Occasional leak or defect reports. A few reviewers describe post-job leaks or other issues that needed attention after completion. Representative review excerpt: "The areas of the roof that weren't leaking turned out fine but the seam between the house and deck where it leaked before, now leaks even more!!"
Long-term support & performance
Long-Term Support7.0/10
Long-term support is more mixed than the installation experience. Some reviewers say the company returned later for inspections, repairs, or system checks, but others report unresolved warranty questions, lingering performance issues, or follow-up that did not arrive.Solar.com's composite of published customer feedback, not a customer quote
Helpful follow-up and inspections. Several reviewers say the company came back later for inspections or additional service and spent meaningful time checking the system. These comments suggest some customers did receive ongoing support after installation. Representative review excerpt: "After a number of years, we needed them to check the solar and they spent several hours ensuring all the updates to the system."
Warranty and post-install issues. Other reviewers report difficulty getting warranty help or say a repair or system problem was not fully resolved after the initial job. This is the clearest area where post-install feedback trends more cautiously. Representative review excerpt: "He insisted that nothing was under warranty or guarantee and implied he would call me back to work something out--but after a week, no call came."
How this is built: category scores and summaries weigh the company's full published rating record (188 Google reviews averaging 4.9 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.