Sales & proposal integrity
Sales Integrity7.0/10
Reviewers generally describe the sales process as clear and consultative, with guidance that helped set expectations before the project started. The available evidence is fully positive, so there is not a strong complaint pattern in this category.Solar.com's composite of published customer feedback, not a customer quote
Consultative guidance. Reviewers say the sales team listened to their needs and offered guidance that helped them make a decision with more confidence. Representative review excerpt: "I contacted KC and not only was he willing to listen but also shared his knowledge and guided me to make the best desicion."
Positive sales experience. A reviewer describes the sales reps as especially strong, suggesting the proposal and early project discussion felt straightforward. Representative review excerpt: "Sales reps here are the best!"
Price & financing transparency
Price Transparency6.7/10
Reviews are mixed here. Some customers report fair pricing and a straightforward decision process, while others say there were disputes tied to rebate or incentive timing after the project moved forward.Solar.com's composite of published customer feedback, not a customer quote
Pricing pricing. Reviewers describe a recurring pattern in this area. Representative review excerpt: "Cinran also provided similar prices as other contractors but the professionalism and swifftness of Cinran is what made my decision."
Rebate timing dispute. A complaint pattern appears around incentive timing, with reviewers saying the company did not submit a requested rebate application after the job progressed. Representative review excerpt: "After a dust up, they refused to submit the application for the $5000 SGIP rebate."
Post-PTO rebate issue. Another reviewer reports a similar issue after PTO, saying the rebate application was not submitted as expected. Representative review excerpt: "after I completed the app and received the PTO, they refused to submit the $5000 SGIP application."
Communication & coordination
Communication7.2/10
Most reviewers describe responsive, organized coordination and frequent updates throughout the project. There are a couple of complaints tied to rebate or incentive follow-through, but the broader pattern is positive communication.Solar.com's composite of published customer feedback, not a customer quote
Clear project updates. Reviewers say the team kept them updated throughout the process and appeared knowledgeable about what was required. Representative review excerpt: "They are knowledgeable about what was required and kept me updated throughout the entire process."
Remote-friendly coordination. One customer says the company worked well with their schedule by sending pictures by email and keeping communication understandable. Representative review excerpt: "I am away from home a lot and Cinran was able to work with me by sending pictures via email and they understood everything very well."
Rebate follow-through complaint. A small set of reviewers links communication problems to incentive timing, saying the rebate application was not submitted after the project milestones were complete. Representative review excerpt: "After a dust up, they refused to submit the application for the $5000 SGIP rebate."
Timeline reliability
Timeline Reliability6.8/10
Reviews are somewhat mixed on timing. Several customers say the crew arrived on time or handled schedule-sensitive issues well, but a few complaints point to delays or problems connected to incentive timing and post-project steps.Solar.com's composite of published customer feedback, not a customer quote
On-time work. Some reviewers say the crew worked cleanly and stayed on schedule. Representative review excerpt: "They work clean, and always on time."
Handled utility-related disruption. One reviewer describes the company stepping in when an unexpected utility issue interrupted the project, suggesting they could adapt to schedule disruptions. Representative review excerpt: "When Edison’s utility pole snapped (not our fault) & pulled all our wires from our house, Edison told us we had to have a certified electrician come fix that and..."
Incentive timing delay complaint. A complaint pattern appears around timing after project completion, with reviewers saying a rebate application was not submitted when expected. Representative review excerpt: "After a dust up, they refused to submit the application for the $5000 SGIP rebate."
Workmanship & site care
Workmanship7.9/10
This is one of the strongest categories. Reviewers consistently praise professionalism, neat work, and clean job sites, with no substantive complaint pattern in the evidence provided.Solar.com's composite of published customer feedback, not a customer quote
Professional installation. Reviewers describe the work as professional and efficient, with installation quality contributing to their decision to hire the company. Representative review excerpt: "Cinran also provided similar prices as other contractors but the professionalism and swifftness of Cinran is what made my decision."
Clean job sites. Customers specifically mention that the crew worked cleanly and stayed on time. Representative review excerpt: "They work clean, and always on time."
Technical add-on work. Reviewers also point to successful electrical upgrade and charger-related work, which suggests comfort with more than basic panel installation. Representative review excerpt: "I needed to get my Tesla Wall Charger connected and an upgraded electric panel."
Long-term support & performance
Long-Term Support7.4/10
The limited post-install evidence is positive. Reviewers describe the company as helpful with ongoing electrical or maintenance issues after the system was already in place.Solar.com's composite of published customer feedback, not a customer quote
Post-install troubleshooting. A reviewer says the company was able to resolve an electrical issue that others could not figure out, which reflects favorably on service after turn-on.
Maintenance support. Another reviewer describes the company as a useful point of contact for solar panel technical and maintenance support. Representative review excerpt: "Cinran is your go to with your Solar Panels technical/maintenance support."
How this is built: category scores and summaries weigh the company's full published rating record (19 Google reviews averaging 4.8 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.