Citadel Roofing and Solar Reviews

Reviewers generally describe the sales process as clear, professional, and informative, with several noting strong expectation-setting and low-pressure guidance. A smaller set of complaints focuses on contract expectations, incomplete items, and cases where the sales process did not match the final outcome.Solar.com's composite of published customer feedback, not a customer quote

Clear, low-pressure sales guidance. Many reviewers say representatives were knowledgeable, thorough, and helpful in explaining options and setting expectations without pushing for a quick signature. Representative review excerpt: "Chris in sales was our main point of contact throughout and did an excellent job educating us on our options, setting expectations, and keeping us informed."

Professional proposal experience. Several customers describe the early process as smooth and well organized, with strong communication from the first call through completion. Representative review excerpt: "From the first phone call to completion, the entire process was seamless."

Expectation gaps in a minority of reviews. Some reviewers report that items discussed during sales were not completed as expected, or that the final outcome did not align with the original proposal and contract expectations. Representative review excerpt: "Multiple things that were sold to us were not completed and we were offered small reimbursements (which did not cover the cost) to bring in other contractors to complete."

Feedback on pricing and financing is more mixed than in other categories.Solar.com's composite of published customer feedback, not a customer quote

Fair pricing for many customers. Reviewers describe a recurring pattern in this area. Representative review excerpt: "Re-roofing is expensive, but Citadel offered a price that was competitive and fair."

Financing options available. A number of customers mention that financing options were available and that the pricing structure was explained to them during the sales process. Representative review excerpt: "Pricing appears mid-range however they have financing options set-up and available."

Cost and rebate concerns. Complaints describe interest rates they found too high, rebate timing or rebate amounts not matching expectations, and cases where customers say they still owed money after incentives or reimbursements were applied. Representative review excerpt: "Because of this misinformation, the rebate did not cover the full loan I took from Travis Credit Union for their services, leaving me with $4,500 still owed."

Most reviewers describe Citadel as responsive and organized, with project managers and staff keeping them updated through installation. The main complaints are about delayed follow-up, difficulty reaching the company after installation, and a smaller number of coordination missteps.Solar.com's composite of published customer feedback, not a customer quote

Well-organized project management. Reviewers frequently say the project felt professional and clearly communicated, with steady guidance through each step. Representative review excerpt: "We had a great experience with Citadel Roofing & Solar installing our home battery system… the whole process was professional, well organized, and clearly communicated."

Regular updates during the job. Several customers report that staff stayed on top of progress and provided updates at each stage of the project. Representative review excerpt: "She stayed on top of the progress and updated me at every stage of the project."

Follow-up problems after install. Some complaints focus on trouble getting responses after panels were installed, or on communication gaps when issues needed follow-up support. Representative review excerpt: "Once solar panels are installed, good luck if they answer you calls, having issues with my solar panels and have been trying to call Tesla and emailed them every day..."

Timeline feedback is largely positive, though delays do come up in a meaningful minority of reviews. Customers often attribute slowdowns to permitting, inspections, utility approvals, or other regulatory steps, while some complaints describe longer-than-expected completion or resolution times.Solar.com's composite of published customer feedback, not a customer quote

Generally managed permit and install steps well. Many reviewers say the team handled permitting, installation coordination, and final inspection in an organized way. Representative review excerpt: "The team did a very through process from consultacy, quotation, site survey, installation, and the final inspection/acceptance."

Delays often tied to approvals. Some customers describe the timeline as lengthy, but say much of the wait came from inspection, approval, or engineering processes rather than the install itself. Representative review excerpt: "The process was lengthy, but I think most of the delays were due to regulatory overhead (inspections, approvals, engineering overhead, etc.)."

Some projects ran long. A smaller set of complaints says the work or issue resolution took months longer than expected, including cases where customers were still waiting on completion or activation. Representative review excerpt: "Hired this roofing company for Roofing and Solar, I am 30 days in and still trying to get the roof portion complete."

Reviewers are mostly very positive about installation quality, professionalism, and cleanup. The complaint pattern is limited but includes site damage, workmanship problems, and occasional mismatches between the installed work and the plan.Solar.com's composite of published customer feedback, not a customer quote

Professional installation crews. Many customers say the installation staff were on time, professional, and easy to work with. Representative review excerpt: "All the installation staff were on time, easy to deal with and very professional."

Strong overall installation quality. Several reviews describe the installation as completed professionally and the overall work as exceeding expectations across multiple projects. Representative review excerpt: "The installation was completed professionally, and We appreciate the excellent customer service and would gladly recommend Citadel Roofing & Solar to anyone considering a home energy storage system."

Occasional site-care and workmanship complaints. A small number of reviewers report property damage during work, poor inspection outcomes, or install details that did not match the agreed scope. Representative review excerpt: "They dragged their hoses right through the middle of my flowers and plants and into the door of my apartment and after they put the brand new flooring down in..."

Post-install feedback is one of the strongest areas in the review set, with many customers reporting solid system performance and helpful support. Complaints are less common, but they tend to center on repair follow-through, wiring or component issues, and difficulty getting service after turn-on.Solar.com's composite of published customer feedback, not a customer quote

Strong system performance. Many reviewers say their systems have performed well over time, with some noting low or minimal electric bills and reliable operation for years. Representative review excerpt: "They were willing to spend time educating me on the various options and costs, and delivered a system that's been operating without fault for 5 years already."

Helpful support after install. Customers also mention that staff helped explain monitoring and stayed responsive when system questions came up. Representative review excerpt: "INSTALLED SOLAR EFFICIENTLY AT FAIR PRICE, WALKED US THROUGH HOW TO MONITOR, RESPONSIVE TO US AND SYSTEM HAS WORKED FLAWLESSLY SO FAR ALMOST ELIMINATING ELECTRIC BILLS EVEN WITH AC."

Some service and repair frustrations. A minority of reviews describe missed issues during repair visits, unresolved wiring problems, or difficulty getting post-install calls answered. Representative review excerpt: "Once solar panels are installed, good luck if they answer you calls, having issues with my solar panels and have been trying to call Tesla and emailed them every day..."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.