Clarke & Rush Mechanical Reviews

Reviewers often describe the sales process as clear, fair, and informative, with several noting that proposals explained options well or surfaced details they found helpful. At the same time, a smaller but meaningful set of reviews says some recommendations felt unnecessary or did not match later expectations about the work or equipment.Solar.com's composite of published customer feedback, not a customer quote

Clear, informative proposals. Many reviewers say the sales conversation was straightforward and well explained, with proposals that felt honest, fair, and easy to understand. Representative review excerpt: "He fully explained the testing results, proposed repair, and cost."

Helpful details and options. Some customers report that the team shared important information and gave them a proposal that matched what they wanted to accomplish. Representative review excerpt: "Mark listened to what I wanted and gave me all the information I needed and a proposal for a new system."

Pressure and scope concerns. Other reviewers describe feeling pushed toward replacements or say the proposal or documented expectations did not line up with the experience that followed. Representative review excerpt: "Once he identified the unit as being old, he focused on convincing me to replace it."

But this category has a notable complaint pattern around charges that felt high, disputed fees, and frustration with refund or credit handling.Solar.com's composite of published customer feedback, not a customer quote

Fair or lower-than-expected pricing. Several reviewers say the quoted price felt reasonable or came in well below other estimates, and some noted that the final bill was adjusted down when less work was needed. Representative review excerpt: "they quoted a certain amount of refrigerant, but the repair used less than expected and thus they billed less than the estimate -- something I would never have known had..."

Good value in some quotes. A number of customers describe the price they were quoted as good and the overall service as matching what they expected to pay. Representative review excerpt: "Every person I have spoken to on the phone has been great, the price I was quoted was good, and the service was excellent."

Charges and fee disputes. Other reviewers question billed amounts, service fees, or refund handling, and some say they felt the charges were excessive or unclear. Representative review excerpt: "Stay away from this company dishonest $50 for a diagnosis I was willing to pay They try to charge me $250 for not doing anything."

Communication is frequently described as responsive and organized, with many reviewers mentioning proactive updates, scheduling help, and clear explanations from technicians. Complaints are present but comparatively limited, and they tend to center on delayed callbacks or moments where customers felt their issue was not fully addressed.Solar.com's composite of published customer feedback, not a customer quote

Responsive updates. Many reviewers say the team was responsive from initial contact through follow-up, with prompt scheduling and quick answers when service was needed. Representative review excerpt: "Clarke and Rush is very responsive in their initial and follow up service to our need to inspect and repair our HVAC/Air Conditioner unit."

Clear explanations. Some customers also praise technicians for explaining work step by step and answering questions in a way that made the process easier to follow. Representative review excerpt: "He explained step by step what was being done and answered all my questions."

Callback and follow-through issues. A smaller set of reviews mentions delays reaching the company, communication gaps, or frustration that the reported problem was not fully handled. Representative review excerpt: "It took a few days to finally get someone to call me back but when I did get a call back Billy (plumber) I was so pleased with his demeanor..."

Reviewers often say scheduling and arrival timing were handled well, with many on-time or early arrivals and efficient completion of work. The main complaints involve schedule changes, late starts, or paperwork and inspection timing that did not line up smoothly for the customer.Solar.com's composite of published customer feedback, not a customer quote

On-time arrivals. Many customers report that the crew arrived when promised or even early, then got to work without delay. Representative review excerpt: "They were not only on time but early and went right to work to replace my AC and Furnace."

Efficient completion. Some reviewers say projects moved quickly and were completed within the expected timeframe, including installation work finished in just a couple of days. Representative review excerpt: "Ryan, and Richard, the team members were well aware of their roles, and responsibilities and worked together to get the whole installation completed within 2 days."

Schedule and inspection friction. A smaller number of reviews mention rescheduling problems, late starts, or confusion around inspection and payment timing. Representative review excerpt: "I've never received my packet of info so that I may schedule an inspection with my City."

Workmanship is a strong area overall, with many reviewers describing crews as professional, careful, and respectful of the home, along with thorough cleanup. Complaints are comparatively rare, but a few reviews mention debris left behind, minor mistakes, or property-related concerns.Solar.com's composite of published customer feedback, not a customer quote

Professional crews. Reviewers frequently describe the installers as professional, friendly, and respectful while working in and around the home. Representative review excerpt: "This crew that arrived at my house is beyond professional, friendly, respectful, and courteous."

Good cleanup and thorough work. Many customers say the crew cleaned up well and completed the job carefully, with attention to the details of the installation. Representative review excerpt: "The guys were professional and they did a great job cleaning up and being respectful of house and neighbors."

Cleanup and property concerns. A few reviews describe debris left on site or installation issues that led to property damage concerns. Representative review excerpt: "Well, I was happy until I went out into the yard and saw that he just dumped the debris from the condenser on the ground and didn't clean it up."

Post-install feedback is generally positive, with many reviewers saying the company responded quickly to issues, ordered parts promptly, and helped keep systems working well over time. Still, some complaints mention early equipment problems, confusing diagnostics, or dissatisfaction with follow-up service and fee handling.Solar.com's composite of published customer feedback, not a customer quote

Fast post-install repairs. Several reviewers say the team diagnosed issues quickly, returned promptly with parts, and got the system working again. Representative review excerpt: "Diagnosed problem, ordered part and returned within 24 hours to install the new fan motor and the system is properly working again."

Ongoing support. Some customers describe long-term service as dependable, including help with maintenance and follow-up care after the original install. Representative review excerpt: "Clark & Rush have been awesome from the istallation, product and outstanding service for the last 7 years!"

Follow-up concerns. A smaller group reports early system issues, disputed service interpretations, or frustration with how post-install support was handled. Representative review excerpt: "(The error code -appeared 10/18/2025- it had cleared prior to service call) The service man said the code meant I needed to replace filter, which I did."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.