Clean Initiative Reviews

Reviewers give Clean Initiative a mixed-to-positive read on sales and proposal clarity. Many say representatives were thorough, honest, and helpful in explaining the process, but a meaningful set of complaints says expectations around scope, roof work, energy savings, and follow-through were not always consistent with what was discussed.Solar.com's composite of published customer feedback, not a customer quote

Clear, helpful presentations. Several reviewers describe reps as knowledgeable and straightforward, with estimates and explanations that helped them make an informed decision. These accounts often praise the upfront information provided during the sales process. Representative review excerpt: "Awesome service, Andrew Rodriguez was great, he gave us a great estimate and all the information we need for the solar panel installation process to our home."

Honest-sounding reps. Some customers say the representative they worked with was thorough, honest, and easy to talk to. These reviews suggest the sales experience could feel informative and low-pressure when communication was strong. Representative review excerpt: "If you have a preference on who you wanna go with, I highly recommend this rep, very thorough and very honest."

Expectation gaps. Other reviewers report disputes over what was promised and what was delivered, including roof-related commitments, savings expectations, and whether the system produced enough energy. Those complaints point to recurring concerns about proposal accuracy and contract expectations. Representative review excerpt: "Clean Initiative came to me after the big wind storm in 2022 damaged my roof said they could get my roof repaired at no cost."

Reviews on pricing and financing skew negative. A few customers say the process helped ease extra costs or felt easy to understand, but most complaints focus on surprise costs, disputed payments, refund or check handling, and incentive timing issues that left customers frustrated.Solar.com's composite of published customer feedback, not a customer quote

Payment and cost disputes. The most common complaints describe money changing hands before work was completed, missing callbacks after payment, and billing concerns tied to system output or incentive timing. Reviewers also mention deposits, insurance checks, and other payment issues that they say were not resolved as expected. Representative review excerpt: "They will consistently communicate and act like they are gonna help you then take the check from the insurance company and ghost you!"

Some found costs manageable. A smaller set of reviewers says the process was made easier and that some added installation-related costs were handled smoothly. These comments suggest pricing felt manageable for some customers during the initial sale. Representative review excerpt: "They make the process super easy and ease some of the extra costs that we additionally to the installation."

Helpful walkthroughs. Some customers describe being able to ask questions and get a presentation that helped them feel more comfortable with the financial side of the project. In those reviews, the discussion around pricing and financing was clearer after the walkthrough. Representative review excerpt: "I must admit, I was a little skeptical at first, but after asking a few questions and allowing him to walk through his presentation with me."

Communication is a weak point in the review set. Some customers report prompt, professional, and detailed updates, but many others describe difficulty reaching anyone, delayed responses, unclear handoffs, and support channels that did not feel dependable.Solar.com's composite of published customer feedback, not a customer quote

Hard to reach after sale. Many complaints describe calls going unanswered, voicemails and emails not getting responses, or being passed between different contacts without resolution. Reviewers also mention support channels that seemed to stop working after payment or installation. Representative review excerpt: "I tried to contact them in every way but they never answered me, I need them to replace the inverter but there is no way to contact them"

Prompt, professional responses. A portion of reviewers say they received quick replies and felt the team was professional throughout the project. These comments suggest some customers did get organized support and timely answers. Representative review excerpt: "They responded promptly and were extremely professional."

Detailed coordination for some jobs. Some customers say the crew explained each step clearly, answered questions in detail, and gave advance notice before work disrupted the home. Those reviews point to solid coordination on better-run projects. Representative review excerpt: "The Clean Initiative crew thoroughly explained every step of the way and answered all of my questions with incredible detail."

Timeline reliability is mixed, with more complaints than praise. Some reviewers say the work moved along smoothly or was completed in a timely manner, but a larger set reports long delays, unfinished work, inspection problems, and systems that were still not active well after the project started.Solar.com's composite of published customer feedback, not a customer quote

Long unfinished timelines. Other reviewers describe projects lingering for many months, with paperwork, inspections, or activation still not completed. These complaints suggest schedule reliability is a recurring issue when coordination slips. Representative review excerpt: "It has taken over 18+ months, and at every step, I have had to intervene to make sure that things are being processed, paperwork has been submitted, inspections are being..."

Delays beyond expectations. Some customers say delays were tied to permits or outside scheduling issues, while others report the process stretching for months or longer. Even when they were sympathetic to external delays, the overall timing still landed as slower than expected. Representative review excerpt: "The project did take a bit longer than I expected but that was due to covid and the permit delays (had to do with the city not Clean Initiative)."

Timely projects do happen. A few reviewers describe the project moving quickly and the install or repair being completed on schedule. These accounts suggest timing can go well on some jobs. Representative review excerpt: "Outstanding service , the roof repaired and the Solar installed in a timely manner , the team leader Edwardo Gonzalez was great to work with and very cooperative and follows..."

Workmanship and site care lean positive overall, though not without notable complaints. Many reviewers describe professional crews, clean installs, and careful handling of the home, while a smaller but important set reports leaks, incomplete work, or repairs that were not finished as expected.Solar.com's composite of published customer feedback, not a customer quote

Professional crews and clean installs. Several customers say the crew arrived on time, worked professionally, and completed the install neatly. These reviews emphasize a smooth on-site experience and solid workmanship. Representative review excerpt: "Mark and his crew showed up on time, were very professional."

Careful setup and clean execution. Some reviewers praise the installation for being efficient, precise, and well organized, including clear communication about where equipment would be placed. That pattern suggests site care was a strength on many projects. Representative review excerpt: "Clean Initiative replaced my roof and installed new solar system efficiently, precisely, and beautifully!"

Damage and unfinished repair complaints. Other reviewers report roof leaks, unfinished roof work, or inspection issues tied to work that was not fully completed. Those complaints indicate that workmanship concerns can show up after the install, especially when follow-up repairs are needed. Representative review excerpt: "after getting a new roof and solar panels, our roof leaked during all the rain we had and all the water went in my new bathroom that was just remodeled."

Long-term support and system performance are mixed to negative. Some reviewers say production and billing outcomes were strong after installation, but many others report output problems, monitoring or app issues, and difficulty getting help once the system was live.Solar.com's composite of published customer feedback, not a customer quote

Production and support problems. The more common complaint pattern involves low production, systems stopping, monitoring issues, and difficulty getting post-install help when something goes wrong. Reviewers also mention being left to figure out app or connectivity issues on their own. Representative review excerpt: "At first I thought the panels just needed cleaning, but soon the system stoped producing any power."

Positive production results. A number of reviewers say their system performed well enough to reduce electric bills significantly. In those accounts, post-install performance met expectations and felt beneficial. Representative review excerpt: "Clean Initiative is a reliable and friendly company who is responsible for my electric bill going way down!"

Some smooth post-install outcomes. A few customers describe the overall experience as excellent from start to finish and say the project ran smoothly after installation. These reviews suggest post-install support can work well for some households. Representative review excerpt: "Excellent service from start to finish."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.