Sales & proposal integrity
Sales Integrity6.1/10
Reviewers often describe the sales process as informative and organized, with several saying representatives explained options clearly and provided quotes quickly. At the same time, a meaningful share of complaints involves unclear expectations, inconsistent quotes, and pressure or follow-through concerns.Solar.com's composite of published customer feedback, not a customer quote
Clear walkthroughs. Many reviewers say the proposal process was detailed and easy to follow, with step-by-step explanations of materials, scope, and next steps. Representative review excerpt: "I had numerous estimates on a new roof and Cobex was the only company that showed me step by step the process and the products they would use."
Fast, helpful estimates. Some customers report getting quotes quickly and feeling informed during the estimate stage, especially when working under time constraints. Representative review excerpt: "I explained that we were under a bit of a time-crunch and he had a quote back to us in a couple of days."
Expectation gaps. Complaint patterns include reviews describing disputed quotes, unexpected roof recommendations, and projects that did not align with what was initially presented.
Price & financing transparency
Price Transparency5.3/10
Feedback on pricing and financing is mixed, with some reviewers describing fair quotes and helpful guidance on financing. However, complaints are frequent enough to point to recurring concerns about added charges, loan-process confusion, and changes in project cost expectations.Solar.com's composite of published customer feedback, not a customer quote
Fair pricing for some. Reviewers describe a recurring pattern in this area. Representative review excerpt: "It was a lot of money, but we got more than one quote and since theirs was just about the same as the others, but I felt like it was..."
Financing guidance. Some customers report getting help with financing and feeling supported while choosing materials and payment options. Representative review excerpt: "He helped so much with every step from choosing the material and financing .I came to know him as a very quality individual and spent several hours talking to him..."
Added-cost concerns. Other reviewers describe surprise costs, disputed pricing details, and loan or completion paperwork that felt confusing or off-track. Representative review excerpt: "They never included the additional cost to install my 4 skylights or so they said."
Communication & coordination
Communication6.4/10
Reviewers frequently praise the team for staying in touch, giving updates, and keeping projects organized from start to finish. Still, a notable number of complaints mention poor handoffs, unclear ownership, and cases where customers felt left without timely answers or accurate information.Solar.com's composite of published customer feedback, not a customer quote
Frequent updates. Many customers say they were kept informed throughout the project and appreciated clear communication as work progressed. Representative review excerpt: "The team kept me informed every step of the way, showed up when they said they would, and followed through on everything they promised."
Responsive project support. Several reviews describe project leads as easy to work with and attentive to questions during the job. Representative review excerpt: "The team was honest, easy to work with, and kept me updated throughout the project."
Coordination breakdowns. Complaints commonly focus on misleading information, weak follow-through, and customers not knowing who to contact when issues came up. Representative review excerpt: "Our project manager, Mykhailo, repeatedly gave us misleading information (especially about the permit) and seemed inexperienced and unqualified to handle this project."
Timeline reliability
Timeline Reliability6.7/10
Timeline feedback trends moderately positive, with many reviewers describing on-time work, quick completion, and steady progress. The main complaints involve projects taking longer than expected, permit-related delays, and occasional no-shows or missed notice.Solar.com's composite of published customer feedback, not a customer quote
Prompt completion. Several reviewers say jobs were finished quickly and that the crew showed up when promised. Representative review excerpt: "They completed a total roof repair in 2 days seamlessly, all awhile keeping me updated with each step."
Responsive scheduling. Some customers note that quotes or planning moved quickly when they were working within a tight timeline. Representative review excerpt: "I explained that we were under a bit of a time-crunch and he had a quote back to us in a couple of days."
Delay complaints. Other reviewers report jobs running far past the original estimate or delays tied to permits, weather, or missed appointments. Representative review excerpt: "It took 4 months when the salesman told me 3 weeks."
Workmanship & site care
Workmanship7.8/10
This is one of the stronger categories in the review set, with many customers describing professional crews, solid workmanship, and careful cleanup. Complaints are present but less common, and they tend to center on installation errors, unfinished punch-list items, or cleanup problems.Solar.com's composite of published customer feedback, not a customer quote
Professional crews. Many reviewers say the crew was professional, respectful, and careful with the property during the job. Representative review excerpt: "Very professional, very respectful of the landscaping and everything on the roof was remounted."
Cleanup and quality. Customers often mention good workmanship and cleanup after the install was complete.
Installation issues. A smaller set of complaints describes installation mistakes or cleanup concerns, including roof defects, site debris, or incomplete finishing work. Representative review excerpt: "The wrong size fascia board was installed, our sewer vent was roofed over (a major code violation that caused sewage fumes to back up into our home), and the crew..."
Long-term support & performance
Long-Term Support6.5/10
Post-install feedback is limited, but the available reviews are somewhat mixed. Some customers say the company stood behind the work after completion and that the finished project performed as expected, while others report unresolved service issues or trouble getting follow-up support.Solar.com's composite of published customer feedback, not a customer quote
Post-completion reassurance. Some reviewers say it was reassuring that support continued after the project was complete and payment had been made. Representative review excerpt: "It turns out, there wasn't a problem, but it was reassuring to know they stand behind their work even when the project is complete and all money has been paid."
Performance benefits. A few customers mention improved comfort or satisfaction with the finished roof after installation. Representative review excerpt: "Happy with my new roof, and notice my mobile home is cooler and use less AC ."
Follow-up concerns. Complaints in this category point to unresolved equipment or service problems and delays in getting help after the job.
How this is built: category scores and summaries weigh the company's full published rating record (491 Google reviews averaging 4.6 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.