Comfort Controls Heating & Air Conditioning Reviews

Reviews on sales and proposal integrity are mixed. Many reviewers describe knowledgeable, helpful sales staff who explain equipment and process clearly, while a substantial share report high-pressure selling, unclear quotes, or proposals that did not match expectations.Solar.com's composite of published customer feedback, not a customer quote

Knowledgeable, low-pressure explanations. Several reviewers say the sales team was knowledgeable and easy to talk to, and that they were informed about the purchase process without feeling pressured. Representative review excerpt: "It was very easy to talk to Dan(sales), he is very knowledgeable and experienced and didn’t pressure us."

Clear guidance through the process. Some reviewers describe staff who kept them informed about installation steps and available programs, which helped set expectations during the decision process. Representative review excerpt: "We decided to move forward and had the pleasure of dealing with Cherry, who kept us informed of all the steps involved, from installation to the programs available to us..."

Pressure and quote clarity concerns. Other reviewers report high-pressure tactics or quote follow-through issues, including situations where promised pricing details or estimates were not clearly provided. Representative review excerpt: "He stated “I don’t know the prices so I’ll have to check and write it up” Said he’ll send me the quote but never did."

Feedback on pricing and financing is more negative than positive. Reviewers do mention fair pricing or reasonable costs in some cases, but complaints more often center on surprise costs, financing or refund frustration, and concerns about timing around rebates or incentives.Solar.com's composite of published customer feedback, not a customer quote

Unexpected costs and payment concerns. Other reviewers describe surprise charges, unresolved permit or repair issues, and frustration when the expected cost or follow-through did not match what they believed had been discussed. Representative review excerpt: "Then told me it had a leak somewhere and they would need to make another appointment to trace leak and that it could be very costly......"

Fair pricing in some jobs. A portion of reviewers say the pricing felt fair or reasonable, with some noting the company communicated costs up front for the work performed. Representative review excerpt: "Their prices are both fair and competitive and their office staff simply could not be any better I highly recommend them"

Reasonable cost and clear price discussion. Some reviewers describe the final cost as reasonable and say the technician explained the price before completing the work. Representative review excerpt: "The cost was very reasonable and the guys who came to my home were very professional, very respectful and very knowledgeable!"

Communication and coordination are mixed, leaning slightly positive. Many reviewers describe attentive office staff and follow-up from named team members, but a notable group reports missed callbacks, difficulty reaching leadership, or gaps after the initial visit.Solar.com's composite of published customer feedback, not a customer quote

Attentive office and dispatcher support. Several reviewers say the office team or dispatcher was responsive and helpful in getting them scheduled or supported through the process. Representative review excerpt: "From the moment I called, Cherry, the dispatcher, provided impeccable customer service."

Team-based coordination praised. Some reviewers describe the installers, office staff, and service contacts as working together smoothly and keeping them updated. Representative review excerpt: "Cecil and his team of installers, Ben & Dave and the office crew, Kelly & Cherry were a delight to work with on our new all electric HVAC system as..."

Missed callbacks and follow-up gaps. Other reviewers report difficulty getting call-backs, parts updates, or follow-up after service appointments, which left them feeling unsupported. Representative review excerpt: "Never received a call about parts or follow up, definitely unprofessional and will not be using again."

Timeline reliability is mixed. Reviewers sometimes describe fast installs and permit handling, but a sizable set reports no-shows, delays, or extra follow-up needed to complete inspections, parts replacement, or activation steps.Solar.com's composite of published customer feedback, not a customer quote

Permits and process handled for the customer. Some reviewers say the company pulled permits and handled the required process steps, reducing the amount of paperwork and coordination they had to manage. Representative review excerpt: "They pulled the permits and did all the processes necessary to make it happen so that i didn't have to worry about county codes or the paperwork process."

Fast install and clear steps. Other reviewers describe a speedy install and clear explanation of what needed to happen next. Representative review excerpt: "If you're looking for a reliable company for your solar needs with excellent service and a speedy install, look no further than Comfort Controls!"

Delays and rescheduling issues. A number of reviewers report no-shows, repeated rescheduling, or delays in parts and permit completion that slowed the overall project timeline. Representative review excerpt: "It was a no show, then they rescheduled it for the following week."

Workmanship and site care are a relative strength. Most reviewers describe professional installers, good-quality work, and clean job sites, though a smaller set reports workmanship problems or repairs that needed attention later.Solar.com's composite of published customer feedback, not a customer quote

Professional installation crews. Many reviewers describe the installers as professional, knowledgeable, and thorough in completing the work correctly. Representative review excerpt: "He was professional, knowledgeable, thorough, and worked quickly while making sure everything was done right."

Clean worksite and cleanup. Reviewers also mention the crew cleaning up well and leaving the site tidy at the end of each day. Representative review excerpt: "They even removed all reattach and tools as they completed the each phase When they left each day all was clean and ready for the next day."

Some workmanship complaints. A smaller set of reviews reports installation or repair problems that later needed correction, including concerns about work quality or parts causing issues after the job. Representative review excerpt: "Fast forward a month later and now the capacitor he installed is causing our fan to make horrible noises, that we will have only recently noticed because we don't spend..."

Long-term support and post-install performance are generally positive, but not without recurring service frustrations. Reviewers describe helpful follow-up, phone support, and systems working as expected, while others report slow warranty coordination, repair delays, or service charges they questioned.Solar.com's composite of published customer feedback, not a customer quote

Helpful post-install support. Some reviewers say the team provided useful phone help or quick scheduling after installation, which helped keep systems running or restored service promptly. Representative review excerpt: "Help provided over the phone kept the Generac going for 6 days till the power was restored and my property was accessible."

Strong follow-up from customer service. Other reviewers describe the dispatcher and service team as responsive and willing to help after the initial job was complete. Representative review excerpt: "Cherry the customer service and dispatcher for the company was wonderful and was quick to get us on the schedule even at 8:30 pm on a Saturday night!"

Warranty and repair delays. Other reviewers report frustration with waiting on parts, warranty coordination, or repair timing after the system was already in service. Representative review excerpt: "They originally told us the part will be here in couple of days and it’s been couple of weeks freezing without heat working."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.