Cool Electric Reviews

Reviewers describe the sales experience as professional, clear, and low-pressure. The available evidence is entirely positive, though the score sits in a midrange band that suggests the review base is limited rather than overwhelmingly broad.Solar.com's composite of published customer feedback, not a customer quote

Clear, low-pressure interactions. Reviewers say questions were answered directly and the sales process did not feel pushy. Representative review excerpt: "Very personable and answered any and all questions without pressure."

Professional onsite evaluation. Reviewers report that the owner or contractor, rather than only a salesperson, came out to assess the job and discuss expectations. Representative review excerpt: "Better price than the two other big companies we got bids from and sent out the owner and contractor to look at the job and not some salesperson"

Honest, straightforward assessments. Reviewers also describe the team as professional and honest in property and electrical evaluations. Representative review excerpt: "We have had them do a few electrical inspections when considering properties, always extremely professional and honest."

Reviewers generally speak positively about pricing and scheduling, describing the company as reasonably priced and straightforward to work with. There are only two evidence reviews in this category, so the feedback is positive but narrow.Solar.com's composite of published customer feedback, not a customer quote

Pricing pricing feedback. Reviewers report receiving a better price than bids from larger firms and note that the job was reviewed by decision-makers rather than a salesperson. Representative review excerpt: "Better price than the two other big companies we got bids from and sent out the owner and contractor to look at the job and not some salesperson"

No surprise-process concerns in the evidence. The small set of reviews available does not surface complaints about deposits, refunds, or unexpected costs. Representative review excerpt: "Very responsive and quick to get my project scheduled and done."

Reviewers consistently describe strong communication, including proactive updates, quick responses, and good handoffs during projects. This is a high-scoring category, and the evidence is uniformly positive.Solar.com's composite of published customer feedback, not a customer quote

Responsive during planning and follow-up. Reviewers say calls, texts, and questions were answered quickly, including after project completion. Representative review excerpt: "Dan was super responsive to my calls, text and questions."

Proactive updates on arrival and status. Reviewers describe advance notice before arrival, on-time service, and clear coordination while work was underway. Representative review excerpt: "James communicated ahead of time for his arrival, arrived on time, fixed a wiring/breaker issue within the first 5 minutes, then moved on to other installs, repairs, and inspections."

Helpful when projects changed scope. Reviewers also report that the team stepped in effectively when a smaller project became more complicated than expected. Representative review excerpt: "They’re great with planned projects, and when a small project turned into a (shocking) nightmare, Cool Electric came to the rescue."

Reviewers generally say projects moved efficiently from scheduling through completion, with permits and inspections handled as part of the process. The available feedback is positive and does not show a recurring delay pattern.Solar.com's composite of published customer feedback, not a customer quote

Permits and inspections handled. Reviewers say the company managed permits, utility coordination, and inspections for the job. Representative review excerpt: "They handled everything with permits, PG&E and the inspections."

Fast scheduling and completion. Reviewers describe projects being scheduled quickly and finished in a timely manner. Representative review excerpt: "Very responsive and quick to get my project scheduled and done."

Efficient work pace. Reviewers also mention fast, efficient service and timely completion on solar and related electrical work. Representative review excerpt: "Our panel - and new RV hook up were completed in a timely, professional manner."

Reviewers describe the installation work as professional, efficient, and well-executed, including projects involving panels, wiring, and generator hookups. The evidence is strongly positive, with no recurring workmanship complaint pattern in the reviewed corpus.Solar.com's composite of published customer feedback, not a customer quote

Professional installation quality. Reviewers say the team handled installs, repairs, and inspections smoothly and responded well when unexpected issues came up. Representative review excerpt: "They’re great with planned projects, and when a small project turned into a (shocking) nightmare, Cool Electric came to the rescue."

Broad electrical project capability. Reviewers mention panel replacements, generator hookups, and larger electrical installations completed as requested. Representative review excerpt: "Had Cool Electric replace my old electric panel and add a generator hookup for those power outages we see too often."

Thorough on larger installs. Reviewers also describe successful installation of panels, wiring, and a generator system with related outlets. Representative review excerpt: "Installed new panels, wiring, and a large generac 22kw generator with service box and some basic outlets."

Reviewers describe helpful post-install support, including troubleshooting, showing customers how to use equipment, and returning for additional help when needed. The category is positive overall, though the evidence base is smaller than for communication or workmanship.Solar.com's composite of published customer feedback, not a customer quote

Post-install guidance and troubleshooting. Reviewers say the team helped explain generator switching and quickly diagnosed and repaired later issues. Representative review excerpt: "They also added power to our garage for our generator and showed us how to switch over."

Ongoing availability after the job. Reviewers report being able to reach out after completion for follow-up help and advice. Representative review excerpt: "We had a light go out a while back and while they were next door I asked to make an appointment."

Some no-charge help reported. Reviewers also mention receiving additional help at no charge in at least one instance. Representative review excerpt: "They have come out for some no charge help."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.