Countywide Mechanical Systems Reviews

Reviewers most often describe the sales process as informed and low-pressure, with several saying proposals were explained clearly and expectations were set well. At the same time, a smaller set of reviews raises concerns about dishonesty, intrusive messaging, or contract-related disappointment.Solar.com's composite of published customer feedback, not a customer quote

Clear, low-pressure sales. Several reviewers say the sales team took time to explain the system and savings without pushing hard, and that the experience felt straightforward. Others note the salesperson was patient and did not overstate what the research would support. Representative review excerpt: "I don't like pressure salespeople, at all, and was happy that he took the time to inform instead of hard sell."

Helpful proposal guidance. Some customers describe the proposal stage as knowledgeable and easy to understand, especially around long-term savings and system design. These reviews suggest the consultative side of the sale was a strength for at least part of the customer base. Representative review excerpt: "Dave was very knowledgeable and explained the long term saving of buying solar now verses later ."

Isolated integrity complaints. A smaller group of reviewers reports concerns about honesty or advises caution when dealing with the company. These complaints indicate that the sales experience was not consistently viewed as trustworthy by all customers. Representative review excerpt: "I despise dishonesty and feel that it has the tendency to spread like wildfire in a company when you have those on your staff whom feel it is OK to..."

This category trends negative, with complaints far outweighing praise. Reviewers most often describe surprise charges, unclear final pricing, and difficulty getting responses when they questioned billing or financing details. A few positive reviews mention favorable pricing or a payment structure tied to system activation.Solar.com's composite of published customer feedback, not a customer quote

Surprise billing concerns. Multiple reviewers say they did not know the full price until the bill arrived or were charged more than expected. Others describe difficulty getting answers after questioning the final amount. Representative review excerpt: "You only know the full price when the bill arrives a day or so later."

Communication around charges. Some reviews connect pricing problems with poor follow-up, including unanswered emails and being passed around when trying to resolve a bill. The recurring theme is that customers wanted more clarity on what they would owe and when. Representative review excerpt: "They overcharged me and it’s impossible to to get them to answer my emails."

Payment timing praised by some. A small number of customers say the payment structure felt favorable, including a deposit upfront and no further payment until the system was online producing energy. Another reviewer says pricing was in line with expectations and the warranty was strong. Representative review excerpt: "Here is why I went with Countywide: Payment: After the $1K deposit you don't pay anything else until the system is online producing energy."

Reviewers describe uneven communication, with a substantial number reporting missed calls, slow follow-up, or difficulty getting issues escalated. Positive reviews do mention managers or staff stepping in to resolve problems and coordinate work, but those comments are outweighed by complaints about responsiveness.Solar.com's composite of published customer feedback, not a customer quote

No-response and runaround complaints. Many reviewers say calls or emails went unanswered, or that they were repeatedly passed along without resolution. The pattern suggests that project ownership and customer support were inconsistent for a noticeable share of customers. Representative review excerpt: "Reached out and nobody ever called back."

Escalation sometimes helped. A few customers report that managers did call back and make adjustments after a complaint. These reviews suggest the company could respond constructively in some cases once issues were escalated. Representative review excerpt: "I complained, the manager called me, was very reasonable and made the adjustments."

Coordinated on some projects. Some reviewers say the team managed bids, permits, installation, and activation in an organized way. Those comments point to better coordination on some jobs, even though communication problems remain a recurring concern. Representative review excerpt: "Kevin and his team quickly and efficiently managed all aspects of the bid, permits, installation and flipping the switch with sdge."

Timeline feedback is somewhat positive overall, with several reviewers saying permits, installation, and activation were completed in a reasonable timeframe. Still, a smaller set reports missed appointments, repeated visits, or jobs that stretched on longer than expected.Solar.com's composite of published customer feedback, not a customer quote

Process finished on schedule for some. Some customers say the permit and installation process took only a few months and moved efficiently through activation. These reviews suggest the company could keep projects moving at a workable pace on at least some jobs. Representative review excerpt: "It took only a few months for the whole process of permits and installation, countywide was very professional and we are very pleased with the results ."

End-to-end coordination praised. A few reviewers describe the team as managing the full process quickly, including the handoff to utility activation. That kind of feedback points to decent scheduling and coordination when the job stayed on track. Representative review excerpt: "Kevin and his team quickly and efficiently managed all aspects of the bid, permits, installation and flipping the switch with sdge."

Delays and repeated visits. Other reviews mention missed appointments, multiple service visits, or jobs that dragged on for months. Those reports show that schedule reliability was not consistent across all projects. Representative review excerpt: "Months of trial and error and missing appointments and a thousand dollars later, the AC was not fixed and they finally told me that it needs replacement and it will..."

Workmanship reviews are mixed but lean slightly positive. Several customers describe professional crews and respectful jobsite behavior, while others report property damage, rough conduct, or follow-up issues that were frustrating to resolve.Solar.com's composite of published customer feedback, not a customer quote

Professional crews reported. Some reviewers say the installation crew was professional, respectful of the home, and efficient. These comments suggest the field teams delivered solid workmanship on a number of jobs. Representative review excerpt: "The installation crew led by Steve was professional, respectful of my home and efficient."

Respectful and efficient installation. A few customers specifically praise the crew for being great to work with and completing the installation cleanly. This indicates that site care was a positive part of the experience for some reviewers. Representative review excerpt: "Steve and the rest of the install crew were great too!"

Damage and professionalism concerns. Other reviewers report broken roof tiles, marks on property, or technician behavior they found unprofessional. These complaints show that site care and on-site conduct were not consistently strong. Representative review excerpt: "I have a tile roof & some were broken during the installation."

Post-install feedback is mixed and leans negative, with praise for responsive service offset by complaints about unresolved issues and repair visits. Reviewers also raise warranty and follow-up concerns, suggesting long-term support was uneven after turn-on.Solar.com's composite of published customer feedback, not a customer quote

Responsive fixes for some systems. Several reviewers say staff quickly resolved issues and provided helpful service after installation. Others note that systems continued working well over time and that the service attitude was strong. Representative review excerpt: "Alex was great, learned a lot as he quickly fixed our issue."

Longer-term reliability praised. A few customers report that their systems were still working well years later and that the warranty terms were favorable. These comments show that some owners had a positive experience after the initial install. Representative review excerpt: "I have been working with these folks for many years and everything they have helped me with is still working and their service is excellent and their attitude is exemplary..."

Warranty and repair frustrations. Other reviewers describe repeated repair visits, difficulty fixing problems, or concerns about warranty support. These reports indicate that post-install service was not always able to resolve issues efficiently. Representative review excerpt: "they, about 6 repairmen came by several days for several hours,all of them coudln't fix the problem the process was an extremely nuisance and a pain to work with."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.