Sales & proposal integrity
Sales Integrity7.7/10
Reviewers most often describe the sales process as clear, thorough, and not overly pushy, with several praising detailed quotes and helpful explanations. At the same time, a smaller but meaningful set of complaints centers on rebate timing, pressure around promised terms, and expectations that did not match the final experience.Solar.com's composite of published customer feedback, not a customer quote
Clear, detailed proposals. Many reviewers say the initial assessment and quote were thorough, with straightforward explanations and little pressure during the sale. Representative review excerpt: "Kolby did a thorough assessment, provided a detailed quote, and was incredibly compassionate in helping make the project affordable."
Low-pressure guidance. Some customers report that recommendations were explained carefully and felt competent rather than aggressive. Representative review excerpt: "He provided pictures of problem with my unit and based on his 25 years experience made recommendations but no high pressure, pushy BS He was thorough, competent, and I felt..."
Promise and rebate concerns. Complaint-heavy reviews describe frustration when rebate timing or written expectations did not line up with what was discussed during the sale. Representative review excerpt: "*UPDATE* *update* STILL have not received our $1,000 rebate which was a selling point promised by Jason."
Price & financing transparency
Price Transparency6.5/10
Feedback on pricing and financing is mixed. Reviewers praise fair quotes and helpful financing setup, but complaints frequently focus on incentive timing, surprise fees, and waiting longer than expected for rebates or refunds.Solar.com's composite of published customer feedback, not a customer quote
Helpful financing arrangements. Some reviewers say the team worked quickly to arrange financing terms that fit their budget. Representative review excerpt: "He, the owner and office staff Kara and Colby went into high gear to get the project financed at 0% interest and a plan of repayment that fit into my..."
Fair pricing feedback. A number of customers describe the quoted price as fair and the overall deal as straightforward. Representative review excerpt: "Fair priced, friendly and on time!"
Rebate timing and surprise charges. Complaint reviews commonly mention delayed rebate timing or unexpected extra fees that changed the cost experience after the sale. Representative review excerpt: "So I was surprised when I was told there was a $99 service fee."
Communication & coordination
Communication8.0/10
Communication is a relative strength, with many reviewers describing responsive staff, clear updates, and smooth coordination across the project. Still, a smaller set of complaints reports difficulty getting follow-up, especially after payment or when waiting on updates tied to inspections or paperwork.Solar.com's composite of published customer feedback, not a customer quote
Responsive staff. Many reviewers say calls were returned quickly and that staff stayed helpful throughout the process. Representative review excerpt: "Had no issues when I contacted the company they responded by calling me back right away."
Clear, friendly coordination. Customers often describe the team as professional, friendly, and easy to work with across multiple handoffs. Representative review excerpt: "From Mark, to Jason, to Gial and Robert, every single person I worked with was professional, knowledgeable, friendly, and committed to doing the job right."
Follow-up gaps. Complaint reviews describe missed callbacks or incomplete follow-through on updates after the project was underway. Representative review excerpt: "Took my credit info and never contacted me back."
Timeline reliability
Timeline Reliability7.7/10
Most reviewers say the work moved quickly once scheduled, with same-day or next-day installation appearing in several positive accounts. The complaints are fewer, but they center on missed appointments, permit issues, and delays tied to activation or rebate-related follow-up.Solar.com's composite of published customer feedback, not a customer quote
Fast starts and installs. Reviewers frequently say the crew arrived quickly after approval and completed the job on a tight timeline. Representative review excerpt: "The install crew showed up the next morning (today) and the system was installed and tested by the afternoon."
Scheduling momentum. Some customers report that the company set the crew promptly once the work was agreed upon. Representative review excerpt: "Immediately after we agreed on the work, price, and equipment, Mark set up and scheduled the crew to remove the old unit and install the new unit and the crane..."
Permit and no-show complaints. Negative reviews mention missed arrivals or permit-related delays that interfered with the expected schedule. Representative review excerpt: "No permit pulled on the onset of attempted installation."
Workmanship & site care
Workmanship8.9/10
Workmanship receives strong praise overall, especially for professional crews, solid installs, and careful cleanup. Complaint volume is low, but the main concerns involve installation fit, code or permit issues, and occasional stress points during the job.Solar.com's composite of published customer feedback, not a customer quote
Professional installation crews. Many reviewers describe the installers as skilled, courteous, and focused on doing the job right. Representative review excerpt: "Jose Aaron and Gael did a terrific job on the install of a new heat pump system."
Strong cleanup and extra care. Customers also praise the team for cleaning up thoroughly and taking care of small extra requests without issue. Representative review excerpt: "They cleaned up every speck of dust they created and even took care of a few extra things I casually asked about without hesitation."
Fit and code concerns. The main complaints describe installation problems tied to layout, inspection, or code-related issues. Representative review excerpt: "My experience with Cozy and its owner has been that they don't do anything they promise, left unpermitted work, not to code, (electric panel) according to city inspection, Misrepresented work..."
Long-term support & performance
Long-Term Support7.7/10
Post-install feedback is mostly positive when it comes to equipment working as expected and technicians stepping in to make adjustments. Still, some reviewers report performance issues, error messages, or slow response when they needed support after the system was already installed.Solar.com's composite of published customer feedback, not a customer quote
Quick service after install. Several reviewers say technicians came back promptly and resolved performance issues soon after installation. Representative review excerpt: "The tech Ryan who came out got right to work and had our system cooling within the hour."
Helpful adjustment visits. Customers also mention follow-up visits that helped get the system operating properly. Representative review excerpt: "Rick, one of their technicians came out to my home yesterday and made some adjustments to ensure my system was working perfectly."
Post-install issues and response delays. Complaint reviews describe systems that were not working well and say responses sometimes took longer than expected. Representative review excerpt: "Solar not all working and have had a week to get back to me, no response."
How this is built: category scores and summaries weigh the company's full published rating record (574 Google reviews averaging 4.9 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.