Sales & proposal integrity
Sales Integrity6.8/10
Reviewers mostly describe the sales process as clear and attentive, with several saying the team listened carefully and provided detailed proposals or budget guidance. One complaint pattern mentions change orders that increased the final price, so the category reads positive overall but with a real caution around scope and estimate changes.Solar.com's composite of published customer feedback, not a customer quote
Detailed proposal process. Reviewers say the team took time to understand project needs and offered multiple design options or a detailed budget upfront. Representative review excerpt: "Sam visited our house, listened to what we wanted, took the dimensions then a little later provided us with 3 proposed designs."
Transparent-feeling pricing. Some reviewers describe the pricing approach as honest and transparent, with expectations set clearly during the proposal stage. Representative review excerpt: "Their ethics are second to none… their pricing is honest and transparent… and their craftsmanship and attention to detail show in the finished product… Jake Crizer in particular is an..."
Change-order concern. One reviewer reports that change orders increased the final price, which suggests some customers experienced less certainty after the initial proposal. Representative review excerpt: "There was a lot of change orders that bumped up the final price, but they did get the job done."
Price & financing transparency
Price Transparency6.7/10
Feedback on pricing and financing is mixed but leans positive. Reviewers often describe the pricing as transparent or well explained, while one complaint points to final-cost increases tied to change orders.Solar.com's composite of published customer feedback, not a customer quote
Clear pricing experience. Several reviewers say pricing felt honest and transparent, with the cost structure explained in a straightforward way. Representative review excerpt: "Their ethics are second to none… their pricing is honest and transparent… and their craftsmanship and attention to detail show in the finished product… Jake Crizer in particular is an..."
Helpful estimate framing. One reviewer says the estimate and budget details helped set expectations before work began. Representative review excerpt: "Sam visited our house, listened to what we wanted, took the dimensions then a little later provided us with 3 proposed designs."
Final-price increase complaint. A complaint pattern notes that change orders pushed the final price higher than expected, which is the main watch-out in this category. Representative review excerpt: "There was a lot of change orders that bumped up the final price, but they did get the job done."
Communication & coordination
Communication6.7/10
Most reviewers describe the team as responsive and easy to work with, often noting regular updates and direct communication during the project. At the same time, a small complaint pattern suggests some customers experienced serious breakdowns in coordination.Solar.com's composite of published customer feedback, not a customer quote
Regular updates. Reviewers say they received frequent progress updates and clear daily communication during work. Representative review excerpt: "Although quiet and calm, he communicated with us on a daily basis, updating us on his ETA each morning and on the progress he had made on our bathroom."
Responsive planning. Some customers report that the team listened carefully and followed up with multiple design options after the site visit. Representative review excerpt: "Sam visited our house, listened to what we wanted, took the dimensions then a little later provided us with 3 proposed designs."
Serious coordination complaint. One reviewer reports a severe communication and conduct issue, indicating that not every project experience felt well managed. Representative review excerpt: "Not only are these people completely unqualified to be working on a birdhouse, much less an actual home, but we had to call the cops on one of their workers..."
Timeline reliability
Timeline Reliability6.7/10
There is limited evidence in this category, but the available feedback suggests the company can keep projects moving. The main concern is that timeline reliability is not consistently supported across reviews, so this area remains a modest watch-out.Solar.com's composite of published customer feedback, not a customer quote
Project completion reported. One reviewer says the job was completed, which suggests at least some projects moved through to finish without stopping short. Representative review excerpt: "There was a lot of change orders that bumped up the final price, but they did get the job done."
Schedule uncertainty. The complaint-linked review also indicates that the process involved disruption and coordination problems, which can affect timing and handoffs. Representative review excerpt: "There was a lot of change orders that bumped up the final price, but they did get the job done."
Workmanship & site care
Workmanship6.5/10
Reviewers frequently praise professionalism, quality workmanship, and attention to detail. Even so, there are a few complaints that point to site-care or crew-conduct issues, so the overall read is positive with some meaningful cautions.Solar.com's composite of published customer feedback, not a customer quote
Professional workmanship. Multiple reviewers describe the work as professional and detailed, with craftsmanship standing out in the finished result. Representative review excerpt: "Every project has been handled with professionalism, quality workmanship, and attention to detail."
Quality detail work. Reviewers also say the team handled projects with strong attention to detail and solid execution. Representative review excerpt: "Every project has been handled with professionalism, quality workmanship, and attention to detail."
Crew-conduct complaint. One reviewer reports a serious concern involving worker behavior and follow-through, which is the main negative signal in this category. Representative review excerpt: "Attempts were made to appeal to the ACTUAL owner, Bob Crizer, and his reply was "
Long-term support & performance
There were no substantive reviews in the collected corpus addressing long-term system performance, monitoring, warranty support, or repair service after turn-on. As a result, this category has no evidence-based score from the available review set.Solar.com's composite of published customer feedback, not a customer quote
No post-install evidence. The review corpus does not include substantive feedback about system production, monitoring, warranty service, or long-term repairs. Representative review excerpt: "This together with the detailed budget and a guarantee that the cost might be less but would not be more than the estimate were huge factors in easing the pain..."
No service-after-turn-on signal. Because there are no reviews in this category, there is not enough evidence to describe post-install support quality. Representative review excerpt: "Their ethics are second to none… their pricing is honest and transparent… and their craftsmanship and attention to detail show in the finished product… Jake Crizer in particular is an..."
How this is built: category scores and summaries weigh the company's full published rating record (21 Google reviews averaging 4.3 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.