Sales & proposal integrity
Sales Integrity7.4/10
Reviewers largely describe the sales process as clear, low-pressure, and helpful, with multiple mentions of detailed explanations and professional guidance. A small number of complaints raise concerns about how the sales side was presented, but that pattern appears uncommon in the review set.Solar.com's composite of published customer feedback, not a customer quote
Clear, low-pressure explanations. Reviewers say representatives explained the system and process clearly and kept the experience low pressure. Several comments also describe the team as knowledgeable and willing to answer questions. Representative review excerpt: "He explained everything clearly, had zero pressure, and truly went above and beyond."
Professional and responsive sales help. Reviewers report that specific staff members were professional, honest, and committed to doing right by customers. The feedback also points to strong follow-through during the proposal stage. Representative review excerpt: "If you’re looking for someone professional, honest, and knowledgeable in the solar industry, David is your guy!"
Isolated sales complaint. One reviewer describes a serious concern about how a sales interaction was handled and says similar issues affected neighbors. This appears as an isolated complaint against an otherwise positive pattern. Representative review excerpt: "🚨 DO NOT TRUST DYLAN WOODWARD 📄 Contractor License: 1074466 They have reportedly done the same thing to our neighbors."
Price & financing transparency
Price Transparency6.7/10
Reviewers generally describe pricing as reasonable, but the category is held down by a financing transparency complaint. The feedback suggests most mentions are positive, while one review reports a dispute over how financing was presented.Solar.com's composite of published customer feedback, not a customer quote
Reasonable pricing. Some reviewers say the pricing felt reasonable for the system design they received. These comments frame the purchase as straightforward and fairly presented. Representative review excerpt: "They designed a super efficient solar system and I was pleased with their super reasonable prices."
Cost savings mentioned. One reviewer points to much lower electric bills after installation, which suggests the financial outcome was a meaningful part of the experience. The comment is about results rather than a formal pricing claim. Representative review excerpt: "As an fyi - our electric bills use to run $400-$500 a month in our 3bdrm/3bath home."
Financing consent concern. One reviewer reports that financing was set up without informed consent. This is the main complaint pattern reflected in the pricing and financing feedback. Representative review excerpt: "What they did not explain is that they signed him up for financing through GoodLeap WITHOUT his informed consent."
Communication & coordination
Communication7.7/10
Reviewers overwhelmingly describe strong communication, with frequent praise for follow-up, paperwork handling, and step-by-step explanations. A small number of complaints mention difficulty reaching someone by phone, but that does not appear to be the dominant experience in the review set.Solar.com's composite of published customer feedback, not a customer quote
Responsive project follow-up. Reviewers say the team handled paperwork and follow-up smoothly and explained the process well. Several comments describe the coordination as seamless. Representative review excerpt: "Their follow up handling of paperwork and explaining everything was seamless."
Clear explanations and patience. Reviewers report that staff were patient, professional, and thorough in answering questions throughout the process. The feedback highlights consistent communication from start to finish. Representative review excerpt: "From start to finish, Kaonnye was knowledgeable, professional, and incredibly patient, taking the time to clearly explain every step of the process and answer all of my questions."
Phone access complaint. One reviewer says they could not get someone on the phone and did not receive a callback after leaving voicemail. This is the main communication complaint surfaced in the corpus. Representative review excerpt: "You can never reach someone by phone, ALWAYS goes to voicemail, and no one calls back if you do leave a voicemail."
Timeline reliability
Timeline Reliability6.8/10
Reviewers commonly describe installs and project steps as timely and well managed, including permitting and project coordination. There is, however, one complaint about difficulty getting updates after install during inspection and utility connection follow-up.Solar.com's composite of published customer feedback, not a customer quote
On-time execution. Reviewers say the team was on time and followed through on what they said they would do. These comments suggest solid reliability during the active project phase. Representative review excerpt: "Always on time always did what they said they would do."
Permitting and project flow. Some reviewers describe the install, permitting, and project management process as professional and responsive. They also report that work moved ahead in an organized way. Representative review excerpt: "Their entire team from install to design, permitting, and project management is professional, responsive, and genuinely cares about customers."
Post-install update gap. One reviewer says they could not reach anyone for inspection and utility-connection updates after the install. This points to a follow-up timing issue rather than a broad pattern across all reviews. Representative review excerpt: "After the install, no one was reachable when I wanted an update on the inspection process and the connection ETA with Edison."
Workmanship & site care
Workmanship7.4/10
Reviewers describe the installation work positively, often noting a clean job site and efficient completion. The available review set for this category is entirely praise-oriented, so there is no recurring complaint pattern here.Solar.com's composite of published customer feedback, not a customer quote
Clean installation. Reviewers say the install was clean and better than expected. This suggests attention to site care during the work itself. Representative review excerpt: "The install ended up being clean, better than I thought."
Efficient crew. Some reviewers report that the team installed everything quickly and that the new panels were working well afterward. The feedback points to professional execution on site. Representative review excerpt: "New panels are working great and they were able to install everything within an afternoon."
Long-term support & performance
Long-Term Support7.6/10
Reviewers describe positive post-install results, including systems that are running well and strong satisfaction after the project was completed. The review set for this category is entirely positive, with no documented complaint pattern in the supplied evidence.Solar.com's composite of published customer feedback, not a customer quote
System running well. Reviewers say the system is up and running and that they are pleased with the results. These comments reflect positive post-install performance. Representative review excerpt: "Now that the solar system is up and running, I'm thrilled with the results."
Working panels after install. One reviewer reports that the new panels are working great after installation. The same comment also notes a quick completion time. Representative review excerpt: "New panels are working great and they were able to install everything within an afternoon."
How this is built: category scores and summaries weigh the company's full published rating record (33 Google reviews averaging 4.8 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.