Custom Touch Electric Reviews

Reviewers describe the sales and proposal process as clear and helpful, with no substantive complaints in the evidence set. Comments focus on practical recommendations, reasonable pricing, and help choosing the right solution for the job.Solar.com's composite of published customer feedback, not a customer quote

Helpful recommendations. Reviewers say the team was responsive and knowledgeable, and that suggestions were aimed at the best-fit solution rather than the most expensive option. Representative review excerpt: "They are responsive and knowledgable, recommending the best solution, not the most expensive."

Fair pricing in proposals. Several reviewers describe the pricing as fair and view that as part of the overall proposal experience. Representative review excerpt: "The fair price is an added bonus on top of the high quality work."

Reviewers generally describe pricing as fair and straightforward, with no substantive complaints in the reviewed set. The available comments do not point to surprise costs or deposit disputes, and incentive timing issues do not appear to be a major theme.Solar.com's composite of published customer feedback, not a customer quote

Fair-value pricing. Reviewers say the pricing felt fair relative to the work performed, which comes through as a recurring positive note. Representative review excerpt: "The fair price is an added bonus on top of the high quality work."

Up-front clarity. The evidence available points to clear pricing discussions rather than confusion about what was included. Representative review excerpt: "Recently, I hired him to install a new sub panel for me in a shed and to run all new outlets in it to use it as a crypto mining..."

Most reviewers describe strong responsiveness and helpful coordination, but a small number report missed contact or no-shows. Overall, the pattern is positive with a few notable communication breakdowns.Solar.com's composite of published customer feedback, not a customer quote

Responsive support. Reviewers frequently describe quick responses, same-day help, and clear explanations that made it easier to make decisions. Representative review excerpt: "Excellent service - very quick response - thank you!"

Clear project updates. Some reviewers say they received thorough explanations and felt kept informed during the work. Representative review excerpt: "We had great communications and a thorough description of what we were looking at so I could make an informed decision."

Missed contact on a few jobs. A small number of reviewers report no-shows or difficulty getting callbacks, indicating that communication was not consistent in every case. Representative review excerpt: "Custom Touch Electric was a no show, no message."

Reviewers usually describe jobs as completed on time and without unnecessary delay, but there is at least one report of a last-minute reschedule. The overall pattern leans positive, with some schedule reliability concerns appearing in the evidence.Solar.com's composite of published customer feedback, not a customer quote

On-time completion. Several reviewers say the work was finished quickly and on schedule. Representative review excerpt: "Jason and team do great work, on time, got the job done quickly."

Responsive scheduling. Some comments describe same-day or short-notice service, suggesting the team can move quickly when needed. Representative review excerpt: "Recently, I hired him to install a new sub panel for me in a shed and to run all new outlets in it to use it as a crypto mining..."

Reschedule concerns. One reviewer reports a last-minute appointment change, showing that timing did not always hold as planned. Representative review excerpt: "You can count on our expert electricians to be knowledgeable, reliable, and capable." First, my original appointment was rescheduled at the last minute, which was fine because I understand delays..."

Reviewers overwhelmingly describe solid workmanship and professional crews. The evidence highlights a range of successful installs and repairs, with no substantive complaint pattern around cleanup or site damage.Solar.com's composite of published customer feedback, not a customer quote

Skilled installation work. Reviewers describe successful work on projects ranging from panel replacements to generator and transfer switch installs. Representative review excerpt: "These were significant projects, one was the complete replacement of a home's circuit breaker panel and the latest was the installation of a generator and transfer switch."

Effective repairs. Some reviewers say the team diagnosed electrical issues and restored systems or fixtures to working order. Representative review excerpt: "We had some dead electrical outlets in one bedroom, which I could not figure out."

Professional execution. Comments also point to work being completed on time and with good follow-through across multiple visits. Representative review excerpt: "Jason has done several jobs at our home, from a spa install to a simple electrical outlet under the patio counter and each time the work is done on time..."

Reviewers mostly report that systems and repairs performed well after installation, including successful fixes to failed equipment. There is one negative post-install support report, so the section is positive overall but not spotless.Solar.com's composite of published customer feedback, not a customer quote

Systems working as expected. Some reviewers say replacement systems or repaired equipment worked well after the job was completed. Representative review excerpt: "Jason came in and replaced the old system that had failed badly with an EG4 system that works great."

Same-day follow-up help. A few comments describe quick help when power or equipment problems came up after the initial call. Representative review excerpt: "Half of our house lost power and called and talked to Jason who squeezed me in for the same day service."

One support concern. One reviewer describes dissatisfaction with post-sale support, suggesting that follow-through was not equally strong in every case. Representative review excerpt: "In this day and age of “non” customer service, it is so very encouraging to find a business as Custom Touch Electric who honestly stand behind what they sell and..."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.