Sales & proposal integrity
Sales Integrity6.3/10
Reviews on sales and proposal integrity lean positive overall, with many reviewers describing clear explanations, low-pressure interactions, and helpful guidance through the process. Still, a smaller set of reviews reports concerns about honesty, pressure, and expectations not lining up with what was discussed.Solar.com's composite of published customer feedback, not a customer quote
Clear, low-pressure sales experiences. Several reviewers say the sales process was straightforward and easy to understand, with explanations that covered each step and no pushy tactics. Representative review excerpt: "He made sure I understood absolutely everything and never put any high-pressure sales tactics on me."
Helpful guidance during the proposal phase. Some reviewers describe sales staff as helpful and dependable, saying they walked them through the company’s offering in a way that made the process easier to follow. Representative review excerpt: "Very Dependable (Arlex) Is An Awesome Owner/Sales person Always Very Helpful!!"
Concerns about sales claims and conduct. A few reviews report feeling pressured or misled during the sales conversation, including complaints about the way program details and expectations were presented. Representative review excerpt: "What a joke this company is these people made a bunch of dishonest remarks about the solar program in San Diego , they use scare tactics and are not honest..."
Price & financing transparency
Price Transparency6.7/10
Feedback on pricing and financing is mostly positive, with multiple reviewers describing attractive pricing, straightforward options, and patient help setting up payments. A smaller set of complaints points to changing monthly costs and confusion around status or timing.Solar.com's composite of published customer feedback, not a customer quote
Positive pricing impressions. Reviewers often describe the pricing as appealing, and some say they found the overall deal or monthly structure better than expected. Representative review excerpt: "You won't find a better company to have your solar installed, and the price was mind blowing."
Financing and payment support. Some customers mention clear financing choices and patient help when setting up monthly payments, which they viewed as a positive part of the experience. Representative review excerpt: "Today, I was on the phone at some length getting my monthly payment set up, and the woman helping me was very patient and kind."
Watch-outs on monthly cost changes. A few reviews report that the monthly cost or expected payment changed after the initial discussion, which created frustration around transparency. Representative review excerpt: "Initial monthly 'cost' with Solar, $63, later adjusted to $122."
Communication & coordination
Communication6.7/10
Communication and coordination are generally described positively, with many reviewers saying the team answered questions, stayed responsive, and kept them updated. However, several reviews also describe gaps in follow-up, slow responses, or difficulty getting status updates during the project.Solar.com's composite of published customer feedback, not a customer quote
Responsive and available support. Reviewers frequently say the team was available to answer questions and remained helpful even after the system was up and running. Representative review excerpt: "Kohl answered every question was always available, and even after the system was up and running, he was always available for any question or concern."
Regular updates during the project. Some customers report receiving good communication throughout the project and describe the team as knowledgeable and attentive to details. Representative review excerpt: "The team provided fantastic assistance, kept me updated every step of the way, and made sure everything went perfectly."
Follow-up gaps in status updates. A few reviews say they struggled to get responses or project updates after the initial contact, leaving them unsure about progress. Representative review excerpt: "The last time I heard from Kohl was in December despite multiple emails to him since requesting an update."
Timeline reliability
Timeline Reliability6.4/10
Timeline feedback is mixed but still somewhat positive, with some reviewers describing fast installs and efficient build schedules. The main complaint pattern is delay: a few reviews mention slow project progress, limited updates, or inspection and activation timing that took longer than expected.Solar.com's composite of published customer feedback, not a customer quote
Quick installs for some projects. Some reviewers say their systems moved from discussion to installation in a relatively short period, which they viewed as efficient scheduling. Representative review excerpt: "From the time I started discussing buying a system, to the time it was installed, was about 21 days."
Smooth build timing in a few cases. A few customers describe the build phase as going smoothly and without major delays once work was underway. Representative review excerpt: "When it came to the actual build, Sergio and the rest of the crew did a great job."
Delay and status concerns. Other reviews report long waits, missing updates, or delays tied to inspection and project completion timing. Representative review excerpt: "they have taken over 4 months to install solar and the guys came out to install solar and installed panel but the inspector has not come to make sure everything..."
Workmanship & site care
Workmanship7.4/10
Workmanship and site care are a clear strength in the review set, with most customers describing professional crews, clean work, and good installation quality. There is one notable complaint about an install that appeared to be left incomplete pending inspection, but negative feedback is limited relative to the praise.Solar.com's composite of published customer feedback, not a customer quote
Professional, careful crews. Reviewers often describe the crews as hardworking, polite, and professional, and say the overall installation experience felt stress-free. Representative review excerpt: "Every member of their team was hardworking, caring, professional, and incredibly polite--it really made the whole experience stress-free."
Strong build quality on challenging jobs. Some customers say the team handled difficult roof conditions and still completed the work successfully. Representative review excerpt: "One of my houses was refused by every other solar installer due to the weird roof configuration with a roof patio."
One installation concern. A complaint notes an install that took several months and appeared to be awaiting inspection follow-through, which raised workmanship and completion concerns for that reviewer. Representative review excerpt: "they have taken over 4 months to install solar and the guys came out to install solar and installed panel but the inspector has not come to make sure everything..."
Long-term support & performance
Long-Term Support7.6/10
Long-term support and performance receive the strongest feedback in the set, with reviewers describing successful system operation, follow-on work, and help after installation. Complaint evidence is limited, but one review says a system was not active at a new home and led to an unexpectedly high utility bill.Solar.com's composite of published customer feedback, not a customer quote
Post-install support and expansion work. Some reviewers mention follow-on help after the initial install, including later system expansion and ongoing work on additional homes. Representative review excerpt: "We are now working on the third house with an older, ground-mount NEM 1.0 system by expanding it with 36 panels, 3 Powerwalls and 2 Tesla Gateways."
System operation after installation. A few customers describe their systems as functioning well after installation and note that the experience remained positive after turn-on. Representative review excerpt: "I had 5 Tesla Powerwalls and 34 solar panels installed at zero cost, and the entire process from start to finish was seamless, professional, and stress-free."
Activation problem reported. One review says the solar system was not active at a new home, which led to a much higher utility bill before the issue was understood. Representative review excerpt: "Didn't know my solar was not active at the new place I moved into and ended up with an $800 utility bill for June."
How this is built: category scores and summaries weigh the company's full published rating record, the most recent and most relevant review texts, and recurring feedback themes verified acrossYelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.